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about Precision Garage Door in:
Saint Paul, MN
Precision Garage Door of St. Paulhas received 254 reviews, averaging 4.96 Stars:
Saint Paul, MN
Saint Paul, MN
Our garage door (installed 1989) has been acting up a bit over the last few days. Today we thought we should get it checked out. I looked at the reviews for Precision and saw the great ratings and I now understand why! The woman who helped me on the phone was amazing. She got someone scheduled (today). Chuck our technician was fantastic. Excellent communication about arrival time, and explaining what was going on. Gave us a couple of options for what absolutely needed to be done and what would be a good idea to fix right now. We ended up just getting it all done and everything was great. We will definitely recommend Precision to our friends. Thanks so much.
- Margaret Jones
Saint Paul, MN
This is a Soulless corporate rip off. My garage door stopped working 4 hours after a $1,000 repair. I can't close the door. The tech who did the repair left me his business 'card' that had a call center number on it, which is weird. Why would you have him give me a card with his name and a phone # if I couldn't actually get a hold of him? When I texted the number the tech used to call me in the morning, it said the number was not monitored which means you pay for a dialing service to connect me with the technician to keep a barrier between your workers and customers. When I called the call center for help, they said another department would be reaching out to schedule an appointment. When the "other department" never called me, I called back and was told I'll have to wait until tomorrow. This system of post sale deflection is by design. You have invested time, services, and planning to make it difficult to reach you, after you take my money. Why do you choose to operate this way? There was nothing local or personal about this experience. These business practices do not build trust. (even if your call center music says I can trust you)
- Matt Ferry
Product:
Service Team: Patrick - Technician
Saint Paul, MN
Yours was the only company of 3 I called to get an emergency repair on a weekend. The technician, Brian, was able to come out earlier than scheduled and did a thorough inspection recommending several courses of action from safety concerns to a wishlist. Once we decided what to do he performed the work immediately and went over all the things he did and, again, recommending some small things we could do to keep the door functioning properly. He even gave us an extra garage door opener to keep in a bike bag.
- Kim Miller
Saint Paul, MN
Advertisement, I was so pleased to get it taken care of that day. Chuck did a nice job and very pleasant Man. Thank you!!
- Diana Steiner
Saint Paul, MN
Chuck and Jason arrived right at the beginning of the scheduled appointment window. Assessment of issue and estimate for repair were both well-explained. Work was completed efficiently, and we were politely thanked for our business. This is our first time using Precision Garage Door Service. We were very impressed and would recommend them to others.
- Andrew, West St. Paul
Saint Paul, MN
My experience today exceeded my expectation. The technician was Brian Bergstrom. He explained every thing in detail he felt I needed and did not push anything he felt I didn't need. I will use Precision for any future garage door needs and will request Brian to be the tech I want to work with.
- Michael B
Thank you so much for your wonderful review! We're thrilled to hear that Brian provided you with such a positive experience. At Precision Garage Door, we pride ourselves on transparent and personalized service. We're delighted to know that Brian's thorough explanation and honest recommendations left such a positive impression. We look forward to assisting you with any future garage door needs, and we'll be sure to pass along your kind words to Brian. Please don't hesitate to reach out if there's anything else we can do for you!
Saint Paul, MN
This company really has their act together. Their customer service and response time is unbeatable! I sent an email for quote and within 24 hours was sitting with Chris, their salesperson. He patiently answered all of our questions and left us with a quote that we accepted before he left. The cost for a new garage door, hardware and installation was much lower than anticipated. He then checked on availability of the door we choose and scheduled install next day! Donny the installer showed up on time with everything needed to the job. He was efficient, and knowledgeable. The job was done and done correctly. Although it was hot and muggy in our garage he maintained a pleasant personality. We would recommend this company, Chris & Donny every day, all day over all the others!
- Dennis & Loretta
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Precision Garage Door, Chris, and Donny. Providing excellent customer service and ensuring efficient installations are top priorities for us, and we're delighted that we could exceed your expectations. Your recommendation means a lot to us! Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with in the future.
Service Provided:
Product:
New Door Sales and Installation Team: Donny- Installer
Saint Paul, MN
Quick service, called at 1:45 new springs installed by 2:45. Chuck was knowledgeable and helpful. Answered all my questions. Door is working great. Price was a bit high $690 for two springs installed. I can buy these springs for $240, I'm sure your cost is less. When I called to make appointment I asked for ballpark estimate. I was told something like $225 installed. Well that was for one spring. I have two springs and a heavy door so my springs are more expensive. A couple simple questions for customers [i.e. # of springs and type of door] would allow you to give much better estimates.
- Mark F
Thank you for your feedback and for choosing Precision Garage Door. We're pleased to hear that Chuck provided quick and knowledgeable service, and that your door is now working great. Regarding the pricing, we apologize for any confusion. We strive to provide accurate estimates, and your suggestion regarding additional questions for better estimates is valuable to us. We'll review our processes to ensure clearer communication in the future. If you have any further questions or need assistance, please feel free to reach out to us directly. We appreciate your business and hope to serve you again in the future.
Product:
Service Team: Chuck - Technician
Saint Paul, MN
Garage door came off the tracks, bent everything up, and could not even be closed. They were out within hours, even bumping us up when there was a cancellation. Talked over a couple of options from full replacement to quick repair to keep our garage secured for now with zero pressure. I will absolutely be using Precision when I replace the door next year.
- Ethan S
Thank you for your wonderful review! We're glad we could promptly assist with your garage door issue and provide options to secure your garage. At Precision Garage Door, we prioritize your safety and satisfaction, and we're delighted you felt no pressure in making your decision. We look forward to helping you with your garage door replacement next year. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out. We appreciate your trust in Precision Garage Door!
Saint Paul, MN
Excellent service. Knowledgeable technician.
- John B. Smitj
John, We're delighted to hear that you had an excellent experience with our service and found our technician to be knowledgeable. Thank you for choosing Precision Garage Door, and please don't hesitate to reach out if you need anything in the future. Your satisfaction is our priority!
Saint Paul, MN
This was our first time calling the company for a service request. Our experience with Precision Door MN team and services was great. They placed our service in the schedule. We got a text confirmation and a phone call from the technician to confirm his arrival. He assessed the work needed and solved our garage problem. The job (tension cord and rollers) was done in less than 30 minutes. The people who represent the company over the phone and in person were courteous, professional and helpful. We are satisfied with the work done and highly recommend this company.
- Maria S
It sounds like Precision Garage Door really delivered exceptional service from start to finish! From scheduling your service request to the prompt arrival of the technician and the efficient resolution of your garage issue, it's wonderful to hear that every step of the process was smooth and professional. We greatly appreciate your recommendation and are delighted that you're satisfied with the work done. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for choosing Precision Garage Door!
Saint Paul, MN
The technician repaired a job originally done by this company at no charge to us. This is real service!
- Brian M
we strive for incredible service indeed! It's not only about fixing the issue but also about standing by our work and ensuring customer satisfaction, even if it means going the extra mile at no additional cost. It's a testament to our commitment to quality and integrity. It's great to hear that you received such attentive care from the technician.
Saint Paul, MN
We called Precision Garage Door Service knowing we had a lot wrong with our garage door. Chuck was able to educate us why there was so much wear and tear on our garage door and why a lot of the parts of our door were rusted and over worked. In addition to the age and wear tear, our garage door opener stopped working. Chuck helped us understand what we needed to get done today versus what could get done in the future as well as a breakdown of price and services. He was done within a few hours and our garage door is working perfectly and silently!
- Brittany d
We are so happy to hear that we were able to address and take care of all of you garage door and opener needs in one visit. We love knowing that you will not be inconvenienced with garage door issues again in the near future and that you are happy with the repair service you received. Thank you for putting your trust in our product and in our team and for letting us know of your experience.
Saint Paul, MN
Precicion met every expectation. I had a 2 PM- 4 PM appointment time the Brian B. was there exactly at 2. He diagnosed the problem and checked over my door. My opener was 26 years old so after discussing my options I decided to purchase a new opener. Brian was done in an hour or so, reviewed all that he did (he lubed all the rollers and aligned the door), and demonstrated the operation of the opener. Perfect!!
- Bill S
Thank you for placing your trust in our product and our Team. We appreciate hearing that you are happy with the work done and the professionalism that was displayed in your encounter with our Company. Thank you for letting us know of the process and your feedback, we truly value your input and patronage to our business.
Product:
Service Team: Brian - Technician
Saint Paul, MN
Technician Patrick Rough replaced our garage door opener and rollers as well as service check. Patrick was efficient effective pleasant and informative. We appreciate the professionalism of this young man! WELL DONE BY PATRICK ROUGH THANK YOU!
- Thomas P
We appreciate your kind words and appreciation shown for a job well done. We are happy to hear that your garage door issues were addressed professionally and completed with expertise. Knowing we met your expectations means a great deal to us. Thank you for letting us know of your experience, we appreciate you.
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Service Team: Patrick - Technician
Saint Paul, MN
James arrived promptly at 8. He then took pictures . He was very thorough in explaining what he needed to do. It was bitterly cold on Tuesday!! He worked for almost 4 hours not coming in from the cold. He then spent time pairing the garage to my phone. He knew exactly what needed to be done. So grateful for the work he did. Precision Garage is lucky to have him as am employee
- Jeri W
Thank you for allowing us to help with you garage door issues. We are happy to help despite the weather, and appreciate you letting us know that you value our services. We are very lucky to have such a hard-working team and we appreciate you letting us know we met your expectations in timeliness and expertise. Thanks for your business and for your glowing review, we appreciate you.
Saint Paul, MN
Hello! I was so pleased with my entire experience with your company. Adam came out and did a great job inspecting everything with me, gave me a detailed quote and did a great job. I had a new opener installed and replaced the springs and rollers. My door works beautifully now, no more noise! Adam was very friendly, professional and knowledgable. Such a pleasure to work with him. I really appreciate the detailed invoice, showing what each item cost. Also, communication with Adam was great. He called, came on time and did the work quickly. Could not be more pleased. I will be recommending your company to friends. Thank you!
- Rita B.
We appreciate your detailed review so much! Your feedback lets us know that what we are doing, we are doing well and that you appreciate our expertise and great customer service. Thank you for letting us know of your experience and that you are pleased with the outcome of the garage door repair you had done. We appreciate your business and your comments.
Saint Paul, MN
Good Morning I am sorry that it rook so long for me to get back to you. The work that Adam did is great. He did a great job of explaining it to us and helped the programing. It was very helpful for us. Thank you for your GREAT service. Question What do we use on the wheels of the door. Adam said WD40 is not that great. Please advise. Thank you and Happy Thanksgiving Carol Kline
- Carol K
Carol, we appreciate you reaching out and leaving such a kind review. We appreciate you patronage and are glad to hear that you found our repair service helpful and thorough. We recommend using a lithium or silicon-based lubricant which are better for extreme temperatures and are resistant to high moisture environments. If you have any further questions, don't hesitate to let us know. We appreciate you.
Saint Paul, MN
Tech was great.
- Mark C
We are so happy to hear that you are pleased with the repair service you received when calling on us with your garage door needs. We appreciate your business and hearing such positive feedback on our services.
Product:
Saint Paul, MN
Prompt, professional, courteous service. Proactive recommendation on both garage doors. Very happy with the work. Quick turnaround.
- Paul E
We appreciate your business and your positive feedback on the quality and timely service you received in inspecting and servicing your garage doors. Thank you for taking time to let us know of your experience.
Saint Paul, MN
Jonathan did a fabulous job fixing and educating me about garage doors and openers. A true Garage Logitian!
- David J
We appreciate you letting us know that you had a positive experience with our company at a stressful time with garage door issues. Thank you for your business and your kind words.
Saint Paul, MN
Mike G. came before our scheduled time and alerted us that he was on the way. He explained everything thoroughly and finished in a timely manner. Great work.
- Tim B.
We appreciate hearing that you were satisfied with your recent garage door repair service. It means a lot to know that our communication, thorough inspection and professional repair are valued qualities that you felt were delivered to you. Thank you so much for taking the time to let us know of your experience, we appreciate you.
Product:
Saint Paul, MN
What a positive experience! My technician communicated so well and nailed the tune up needed. My garage door is smooth as silk, now! No more scary lurches and scarier sounds! I am so pleased! Thank you!
- Betty I
We are so happy to hear that you are satisfied with your recent garage door repair visit and the diagnosis and expert service that was performed. Thank you for putting your trust in us and for letting us know of your experience.
Saint Paul, MN
I can't thank you enough for the service to determine why we had intermittent signal to operate our garage door. Adam Mitchell was very professional and efficient. He resolved our issue quickly. I had contacted another garage door company we had done business with in the past but never received a call back after three days of waiting. Erin at Precision scheduled us for next day service, communicated both via email & text. I especially appreciate the personal ID information of the technician as a safety feature. It was a pleasure to do business with Precision, Erin and Adam!
- Annmarie W.
Thank you so much for letting us know that our team and process exceeded your expectations. We are happy that our communication, scheduling process and expert diagnosis and repair are valued. We hope we earned your future business as well; we will be happy to help any time you need us.
Saint Paul, MN
Great job, done with Precision!! James,our Field Service Technician, was polite, knowledgeable, and fast. I had installed several garage openers myself years ago. He made this all look so easy, and I learned alot. He could tell just by looking at it that it was binding in one corner. He adjusted the rail and the opener pressure, and replaced the seals. Done in about an hour, and cost less than I thought it would. Would definitely chose Precision again. ...............Joe
- Joe K
We appreciate hearing that James' expertise and professionalism is valued and that his work was done to your satisfaction. Thank you for your detailed review showing what we do.
Saint Paul, MN
Excellent service from Precision Garage Door. Really appreciated the work of Jonathan Zwart who carefully explained everything and did a high quality job.
- Martin W
We are pleased to hear that you are happy with your recent garage door repair visit. Thank you for letting us know that your services were performed according to your standards and that you are happy with the results.
Saint Paul, MN
Jameson was right on time and quickly replaced the broken cable and the rusted brackets & rollers. He took the time to thoroughly explain the repair options and costs prior to starting the work and provided some good maintenance information once it was completed. We were very happy with the work and the cost…..it couldn’t have gone better.
- Bob P
Thank you for calling on us in your time of need. We are happy to hear that you are pleased with the timely customer service as well as the expert repair and completion of the project. Thank you for sharing your experience, your feedback helps us greatly.
Saint Paul, MN
A few weeks ago I needed help with my garage door as I was moving & accidentally damaged the track. I was beyond exhausted and depressed & uncontrollable crying! I called, they sent Jason ???? & he was able fix it all! ???? Thank you so much! It was an extremely difficult day for me! You made it better. Thank you! ?????
- Linda E
We are happy we were able to help set your day right again. We understand that any issue with your garage door can be very stressful as it is the main entrance for many homeowners. Thank you for calling on us in your time of need and for letting us know that our professionalism and expertise is appreciated.
Saint Paul, MN
On August 1, a lift cable on my garage door suddenly pulled loose and the door came down trapping my car in the garage. I contacted Precision and James Magaard arrived promptly the next morning. After assessing the situation, he gave me a quote and proceeded to replace some damaged parts, restrung the cable, balanced the door and got it all working again. I have owned this property for 30 years and the garage door has never worked this well. Thank you James!
- Dan D
We are so happy to have been able to help. We understand that garage door issues are stressful and we aim to be at your service in a timely fashion and also to take care of all issues in expertly and professionally. We are so glad to hear that you are happy with your service and with James' workmanship.
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Office: 952-698-0131
6520 Edenvale Blvd
Ste 210
Eden Prairie, MN 55346
Same day appointment easily made online. We were contacted by the technician on their way and they arrived in the time block as scheduled. Our technician Gregg was professional and thorough. Gregg answered all of our questions and provided options for the repairs we needed.
- Kari F.