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about Precision Garage Door
Precision Garage Door of St. Paulhas received 32 reviews, averaging 4.00 Stars:
Rosemount, MN
Saint Paul, MN
Quick service, called at 1:45 new springs installed by 2:45. Chuck was knowledgeable and helpful. Answered all my questions. Door is working great. Price was a bit high $690 for two springs installed. I can buy these springs for $240, I'm sure your cost is less. When I called to make appointment I asked for ballpark estimate. I was told something like $225 installed. Well that was for one spring. I have two springs and a heavy door so my springs are more expensive. A couple simple questions for customers [i.e. # of springs and type of door] would allow you to give much better estimates.
- Mark F
Thank you for your feedback and for choosing Precision Garage Door. We're pleased to hear that Chuck provided quick and knowledgeable service, and that your door is now working great. Regarding the pricing, we apologize for any confusion. We strive to provide accurate estimates, and your suggestion regarding additional questions for better estimates is valuable to us. We'll review our processes to ensure clearer communication in the future. If you have any further questions or need assistance, please feel free to reach out to us directly. We appreciate your business and hope to serve you again in the future.
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Service Team: Chuck - Technician
Maplewood, MN
Needed parts to open two doors and one new opener.
- Dana Korf
Dana, Thank you for taking the time to leave a review of your recent experience with Precision Garage Door. We appreciate your business.
Champlin, MN
efficient and expensive
- James C
Thanks for letting us know your thoughts on your recent garage door repair visit. We appreciate hearing from you and know we realize pricing can be surprising to customers as garage door issues don't happen often; but please know we stand behind our products and offer the best warranties in the business. We are here for you and appreciate your trust in our product and our team.
Lakeville, MN
from your estimator to the installation team I believe your team was knowledgeable, understood our needs and completed what they said they were going to in a professional manner.
- Dean M
We are happy to hear that your service visit as well as your installation visit went as expected. Thank you for putting your trust in Precision and for letting us know you are happy with your choice. We appreciate your business and you comments.
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New Door Sales and Installation Team: Donny- Installer
White Bear Lake, MN
One of the rollers came off the guide rail, and my garage door was stuck open. Didn’t feel like I could shop around and felt that precision was very pricey. That said they were able to get me in same day two hour window. Alec came at the start of it was very thorough. They do a complete check and gave me three options for service. The work was completed quickly and works just fine. One thing I forgot to mention is when they confirm the appointment it includs a picture of the technician,which I thought was a really nice touch.
- Karen
We are so happy to have been able to help in your time of need and that you are happy with the work we provided.. Thank you for putting your trust in our team and our products. We appreciate you.
River Falls, WI
Chad was great. Prompt, friendly and on time. Would’ve been a five star rating, but can only give 4 due to the extreme up charge on the springs that were replaced. Almost $600 for the pair, which I looked up the parts they were under $200 their cost.
- Homeowner in River Falls
Thank you for your business and your honest feedback. We value all input as it helps us serve our customers better. Please realize that we do include the professional installation of your springs and hauling away and recycling of your old parts in our pricing. We feel our pricing is competitive in the market and trust you will be very happy with your purchase for years to come. We appreciate you.
River Falls, WI
Good job but I wished they would have asked me ( or I could have told them too ) how large the door was so they didn’t have to make another trip out with proper equipment and cables
- Patrick G
We are happy to hear that you are pleased with the finished product. We appreciate hearing of ways to improve and also what went well. Your feedback is very important to us, thanks for taking the time to let us know.
Plymouth, MN
Service and service tech were great! The only thing that I found to be disappointing was on the phone I described the issue and the person I spoke with said it was most likely a lube/tune-up appointment and that the $89 service fee would be waived if I went forward with the work. The fee wasn't waived because it wasn't a "repair" and that should've been explained to me up front.
- Adam M
Thank you for letting us know of your experience with our Company, we take all feedback very seriously and ensure we are taking care of any gaps in our communication and customer service. We are happy to discuss your invoice with you to make sure it matches the work done as well as your expectations. Thank you for taking the time to help us serve you better.
Roberts, WI
The new garage door functions as specified. It is very smooth and quiet. Little concerned that the door was not aligned with the door frame. Looking at it from the inside of the garage the left side of the garage door aligns with the door frame and overlaps the door frame on the right side by about 1 1/2 inches appears to be offset to the right side of the garage door opening. Essentially the left side of the garage door does not overlap the door frame. The weather stripping is the only thing that overlaps the garage door on the left side. The functionality of the door doesn't seem to be compromised because of this.
- Ken Kraft
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New Door Sales and Installation Team: Donny- Installer
Edina, MN
Excellent response and service with a smile. The only downside was the cost. Mike did a marvelous job.
- John Hoopes
Thank you for your business and your review. We value hearing about aspects of your service that you appreciated as well as those aspects that you did not. I realize pricing these days is tough to accept, but we are sure you will be happy with the high quality products that were professionally installed to ensure you have a door working as good as new for years to come. Should you have any further questions or needs, let us know - we're happy to help.
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Minneapolis, MN
Great service. Still not over the $$ sticker shock though and somehow they got my name wrong.
- Brad B
Thank you for letting us know! My apologies for getting your name wrong, we will be sure to correct our records. We are happy that you were pleased with your repair service, and trust you will be satisfied with the replacement of many of the worn parts responsible for safely moving your garage door for years to come. We are happy to help should any future needs arise.
Minneapolis, MN
Out standing service again. You guys are the greatest. Quick response.
- Greg S
Thanks, Greg! We are happy to serve your garage door needs anytime and are grateful for your repeat service.
Maplewood, MN
I gave this review a four star, the fault of this entire experience was paying 50% more of the retailed price for a new garage remote. Other than that my issue did not need any repair just a new remote. Overall, I am pleased with their service however would advise with a word of cation to do some research on pricing.
- Angelia
Thank you for your feedback. I understand it seems that our pricing for parts is higher than can be found in stores, but please know that our prices include a professionally trained technician coming to your home with a fully stocked truck, a safety inspection of your door and opener and the installation and programming of the precise part you need. We are happy that the service you received was satisfactory otherwise and will be here for you should you need us in the future. We appreciate you.
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Burnsville, MN
Great experience. Thanks Eric and Donovan for doing a great job with the installation!
- Erica F
Glad to hear you are happy with your new door and the service you received. Thank you for your business and for sharing your feedback with us.
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Plymouth, MN
Service tech called 10 minutes before arrival and a fast and complete repair. My last name is spelled Sunnarborg Thank you!
- Al Sunnarbirg
Edina, MN
My service repairman was fantastic - very professional, knowledgeable and timely! Our garage door was fixed within an hour and he was able to help explain how to better take care of the door in the future.
- Elizabeth Luther
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Minneapolis, MN
Jason was the technician sent to repair our garage door. I offered him the chance to re-schedule because the weather was very cold. He said that wasn't a problem. He pointed out the repairs needed. We will have to decide which option we will pursue, but we won't proceed until we have warmer weather. We are able to manipulate the door manually. Jason represented your company in an exemplary manner. His explanations were clear and his work ethic seems exceptional.
- Robert Ehlenfeldt
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New Door Sales and Installation Team: Jason - Install Manager
Maplewood, MN
Technician was friendly, courteous, and professional. The repair was done correctly. Only issue was the time slot changed from 2 to 4 to 4 to 6, minor inconvenience.
- Brian Dodge
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Bloomington, MN
The service person was courteous and professional. He was very helpful and did solve the problem of loud squeaking and grinding when opening and closing the garage doors. The local BBB rating was helpful when selecting for service as well as Angie's list.
- Sean Cartwright
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Woodbury, MN
I was referred to Precision by our townhome association. Precision was out on 2 occasions. The employees were both very professional, friendly and knowledgeable.
- Pat Kaster
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Woodbury, MN
We had 3 Garage Door Companies visit our house. Precision was by far and away the most professional, reliable, and trushworthy of the three. In addition the technician stayed and did the work right then and there. The others all gave various reasons why the work could not be done for a few weeks. Great Service.
- Johnna Wangensteen
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Woodbury, MN
Service was awesome, a bit pricy, but tech was super.
- Deana Hedberg
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New Door Sales and Installation Team: Jason - Install Manager
Wyoming, MN
Fast great service
- Melani Galleberg
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Eagan, MN
Tech came out, gave options, and with the cost comparison, went with the complete replacement. Tech went over everything and even programed my vehicle and the wireless entry pad. Everything went smooth.
- Larry Hilden
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New Door Sales and Installation Team: Jason - Install Manager
Burnsville, MN
Rudy did an excellent job repairing my door and quoting a second door for me. Bob
- Bob & Karen Borre
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Brooklyn Park, MN
Was very pleased with service performed. On a Saturday morning 1 of my door spring had broke leaving me in a little of a bind. I had called other service providers but could not make it out till the next day. Precision came out that day and completed the repair. John was on time and very efficient in performing the work.
- Kris Held
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Mahtomedi, MN
One of our garage door lift springs broke on a Sunday afternoon. Your service person Devon came to the house that evening, replaced both springs, adjusted & lubricated the door. Problem solved. Devon was on time, knowlegeable & courteous. We will keep you in mind for any future door service we need.
- Susan Shipley
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Rogers, MN
Every thing went fine. The installers were courteous and friendly. Our only issue is that the garage door barely misses our pick-up truck when closing. (less than 1/8" clearance) Wedidn't know that until we parked it in the garage later that day. Something needs to be done.
- James Nauer
James, thank you for reaching out with your concerns of your truck not fitting with your new garage door installation. I'm glad we were able to reach you and come up with a solution that met your needs. We appreciate your feedback and your business.
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Minneapolis, MN
Representative was on time and did a great job.One issue I have noticed is that my sensors for the door seem to be a little off since the work was done. I have had to adjust them a couple of time.
- Lance Reep
Lance - we appreciate your feedback. One of our Technicians will give you a call to see if your sensors are still giving you some trouble. Thank you for your business.
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New Door Sales and Installation Team: Jason - Install Manager
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427(507) 205-9920
(507) 205-9920(608) 291-3929
(608) 291-3929Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Office: 952-698-0131
6520 Edenvale Blvd
Ste 210
Eden Prairie, MN 55346
I called needing same day service. My call was answered promptly and courteously. The technician or office emailed to tell me he was on his way. I appreciated the picture provided with the email. He was courteous, knowledgeable, not at all pushy, and highly accommodating. I needed the repair of an opener bracket attachment to the door and purchased a number of items needing upgrades. I HIGHLY recommend Precision and will use them as needed in the future.
- Dale Van De Loo