(877)820-5135

Alex - Technician

Alex - Technician
Service Team
Reviews: 40
Average: 4.85 stars
Alex - Technician has received 40 reseñas, reviews.averaging 4.85 reviews.stars:
1 2 3 4 5

Alex - Technician's Bio:

Hello my name is Alex and I’m a Minnesota local. I am a car enthusiast with a pretty cool Dodge Charger that I love to cruise around in with my wife and son. I look forward to providing you with the best possible customer service I can each and every day.

Review:

I have used Precision twice now and both times my experience as been fantastic. The technicians are knowledgeable and took to the time to educate me on what the cause of the issue was and how I could resolve if it happens again. I highly recommend this company. You can trust their service.

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A Response from: Kristi Hartmon

We appreciate your repeat business and your sharing of both experiences. Thank you for pointing out the characteristics that you appreciate about our services as it helps us and others know what to expect when dealing with our Company. We are happy to help should you need us again in the future.

Alex - Technician Service Provided:
Garage Door Opener Repair

Product:
Opener

Service Team: Alex - Technician
Review:

I was very impressed with the work that was done on my garage door. Alex ( the tech) was very nice, explained everything that needed to be done. Work very fast and got it done. check everything to make sure it worked before he left.

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A Response from: Kristi Hartmon

We are happy to hear of your positive experience at your recent garage door repair visit. Thank you for explaining the details of what went right and what is important to you so we can continue to improve. We appreciate you.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Service Team: Alex - Technician
Review:

We are very happy with the repair. Scheduling was fast and easy. We had tech Alex W. and he was super informative and very nice. I would definitely recommend and use Precision again.

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A Response from: Kristi Hartmon

It is great to hear that you were pleased with the outcome of your recent garage door repair visit. We aim for efficient and professional service and are happy we could hit the mark for you. We are here should you need our services again in the future.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Very good service and recommendations

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A Response from: Kristi Hartmon

Thanks for letting us know that you are happy with the service you recently received on your garage door repair. We are here when you need us and appreciate your business and online rating.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Technician Allen was great. I do have issues with pricing. You charge a $75 trip charge that is deducted from service if performed. I was invoiced $413 for 25 minutes of work! Labor- $250 (25 minutes) Fuel surcharge- $8 Torsion cable- $95 ($9 Amazon) Bottom Brackets- $85 ($15 Amazon) It's one thing to charge ridiculous mark-up on parts but to absolutely take advantage of customer with labor charges is bad business.

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A Response from: Kristi Hartmon

We greatly appreciate the feedback you have given us. We were glad to be able to speak with you on this matter and work through the pricing and our business practices. Thank you for taking time to help us to understand your perspective and work through all of your questions, as well. I am pleased that we were able to come to a reasonable agreement to this situation.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
Review:

My husband has always fixed our garage door the springs have come off 3 times the last 10 years and it happened again this am thank god it didn’t do damage to our truck. We decided to call precision door this time and Alex was wonderful and saved my husband a lot of time if we had attempted to fix it again ourselves. Thanks so much ????????

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A Response from: Kristi Hartmon

You're welcome! We are glad to help and happy to save you time and make sure your garage door is safe to operate once again! We are here for you should you have any other issues with your door or opener in the future.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Fast and efficient. Great tech, polite and thorough. Recommend Precision Door.

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A Response from: Kristi Hartmon

Thank you for your 5-star review and your compliments. We are happy you were pleased with your service and appreciate your business and referrals.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Amazing service as always. Had them repair our garage door 2 years ago and was impressed with their technician. Today I’m still impressed with Alex who came out today. Explained everything and answered all my questions. Will definitely be calling them again if I need future services.

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A Response from: Kristi Hartmon

Thank you for your repeat business and for letting us know that we are excelling in our customer service skills over the years! We welcome your referrals and appreciate your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Spring Broke and could not open garage door ... stuck inside. Called Precision and it was fixed within 2 hours. Not cheap, but great service.

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A Response from: Kristi Hartmon

It is great to hear that you were not trapped for long! Also, glad to hear that you are happy with your service and your repair. We realize we are not the least expensive provider in town, but we are proud to provide the best service and warranties in the area. We are here for you when you need us and are happy to help.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

They were great to work with. They arrived on time, gave a quote, and got it done very quickly. I also appreciated the ability to call and set the appointment on a Sunday. I got the work done today and have already recommended to a neighbor.

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A Response from: Kristi Hartmon

We are happy to hear that your garage door repair was taken care of quickly and expertly. We are here when you need us and certainly appreciate your referrals!

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Service Team: Alex - Technician
Review:

Alex was awesome! Super nice guy, and very high quality work. I could not be happier with your company. Thank you!! David

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A Response from: Kristi Hartmon

It is so nice to hear that you are happy with your service and your technician. We appreciate hearing from you and thank you for your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Team: Alex - Technician
Review:

Was glad to have someone able to make it a day after I called. Was worth what I paid, not a handyman job, noticed the sound difference and ease of operation the 1st time. The Tech was top shelf. Not a fake review, I only do them when I get what I expected.

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A Response from: Kristi Hartmon

Thank you for your sincerity and for pointing out what aspects of customer service you value. Hearing of your experience and expectations help us improve and we appreciate you helping us get better.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Very happy with the service at precision door. They responded very quickly gave me same-day service very nice new garage door opener the two people who helped were great answered all my questions. Would definitely recommend their services to anyone.

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A Response from: Kristi Hartmon

We appreciate hearing from you and we appreciate you letting us know that you are happy with your repair service and with the new opener you purchased. It is great to hear that your service was timely and your issues were taken care of professionally and met your expectations. We look forward to helping you should any need arise in the future.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

I called Precision Door Service given on your site you stressed the fact that fixing a door can be done rather than a full replacement. When the technician got here, the response was the gear is sheered off so the entire garage door opener needs to be replaced. No consideration to even fix the opener was presented. The cost of replacing the opener was quoted at $500 dollars which is ridiculous. And I get charged $75 for the technicians to show up and give me this proposal. I've since purchased the replacement parts for the opener at a cost of $27 and will fix it myself.

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Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Thank you for sending Alex. He went up and above with checking my garage door and replacing what needed to be replaced.

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A Response from: Kristi Hartmon

You are welcome! Glad to hear that you are satisfied with your garage door service. We aim for professional, thorough and effective service; looks like we hit all the marks!

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Your guys were super professional, very nice, and answered every question! Thanks for the great help! Dusty

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A Response from: Kristi Hartmon

Thanks for the 5-star review! We are always happy to hear from a satisfied customer and our team is here to help should you need us again.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
Review:

The service was very prompt and professional. The technicians knew their stuff and finished the job quickly. The only objection was that the job was extremely expensive. $930 and it took them 45 minutes to complete. I do understand that there is a cost for quick good work and with a shortage of parts at this time it is necessary to pay up.

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A Response from: Kristi Hartmon

Thank you for pointing out all aspects of your service experience. We love hearing that what we do is appreciated and that the value in our products and services are not taken lightly. We understand that the times we are living in with price increases and product shortages impact us all and appreciate your sharing your difficulty with that aspect of the repair. I am glad we were able to replace the two large springs and all of the other parts necessary to rebuild your door for a reliable long-term repair. I know you will be happy with this service for years to come. Thank you for your business and your feedback; we appreciate you.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Thank you for the great service last week. The service technician, Alex Williamson, and the young man that accompanied him (first name started with T) were amazing, polite and so very helpful. I will be calling again in the spring when it warms up!

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A Response from: Kristi Hartmon

Thank you, Robin, for taking time to let us know that Alex and Terrance were so helpful to you. We look forward to continuing our work with you as the weather improves. We are here whenever you need us.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

We are very happy with our service from Precision. They were very helpful when I called and Alex, who came out to do the repair was great. He knew the problem right away and was able to fix it quickly. We would highly recommend them.

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A Response from: Kristi Hartmon

Thank you for letting us know that your experience with us was satisfactory. I am happy to hear that your technician arrived promptly and solved your garage door issue skillfully. Thank you for your business; we appreciate hearing from you.

Alex - Technician Service Provided:
Garage Door Opener Repair

Service Team: Alex - Technician
Review:

Working with Precision technicians has been excellent. We have needed their service twice. Both times they have proven to be professional and very efficient. They are courteous and respectful of the safety precautions necessary with the Virus we are learning to live with. Most of all they are knowledgeable and explain what is wrong and what needs to be repaired. We do not hesitate to contact them when we need service. I highly recommend Precision.

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A Response from: Kristi Hartmon

We are happy to be able to help! Thank you for trusting us with your repeat business, it speaks volumes. It is good to hear that your service appointments were a completed in a safe, efficient and professional manner; there are very high on our list of goals for every service appointment. We appreciate your feedback and your business.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Called on Wednesday, they were out the next day for my repair. Our technician quickly identified the issue, provided options and the work was completed in under an hour.

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A Response from: Kristi Hartmon

Thank you for your business and for letting us, and others, know of your experience with our timely and efficient customer service garage door repair visit. We appreciate hearing from you.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

The Precision Garage Door guys arrived on time and fixed my door (replaced the springs) in short order. They also did an overall inspection and reported that my door was in good shape so no additional pieces were needed. I got a 3-year warranty. By all measures, a good experience.

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A Response from: Kristi Hartmon

We appreciate your business and you taking time to let us know that you were satisfied with your garage door repair appointment. We work hard to fix your door right in a timely fashion and it's good to know that we hit the mark here. Should you, or a friend, need us in the future: make the right decision, call Precision!

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

I had Precision Door repair my garage door after the spring broke. The tech notified me when he was on his way and arrived as scheduled. The tech was courteous and professional and gave me a quote before beginning the work. The work was done in a timely fashion and is warrantied for 3 years. I would recommend them for your garage door repair.

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A Response from: Kristi Hartmon

Thank you, Brenda, for detailing all the aspects of your spring repair visit with us. We are happy you were pleased with the customer service process that we follow and that the work done to replace your broken garage door spring. We work hard to fix it right the first time, but should you need us again, we are here for you!

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Quick, easy, honest, friendly, knowledgeable. Would recommend!

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A Response from: Kristi Hartmon

Simply put, thank you! We appreciate hearing such complimentary feedback. We appreciate you and welcome your referral business!

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

My garage door wasn't closing properly. I called and talked to a real person and made an appointment for sometime between 8-10 am. The guys were there at 8, fixed the problem, did some preventative maintenance and even programmed my second remote, all within about 20 minutes! Even tho my garage door opener is 24 years old, they didn't try and sell me a new one, and the maintenance should give me a few more years on the current one. The guys were super nice and professional. Great service. Already recommended you to a neighbor!

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A Response from: Kristi Hartmon

Thank you for the detailed review of your garage door repair visit with our technician. I am glad to hear that from your first call through the final repair you were treated to top notch service. We will gladly serve any customer referrals you can send over and are honored to have earned that place. We appreciate you and are here for you if/when you decide to upgrade your garage door in the future.

Alex - Technician Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Service Team: Alex - Technician
Review:

Yes to all questions above,What a quick and smooth operation to get my broken spring replaced, installer Alex checked things out and gave me the what’s what about everything very quickly, talked with me about everything on the repair/replace list, gave me the quote to which I agreed and went to work right away, he told me how long it would take and was right on, very professional and most important to me they were not only on time but called me to check if we could do a little earlier then the 2-4 window, this is my first time dealing with a garage door repair and if I have to again I know who to call thanks much I appreciate you.

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A Response from: Erica Amundson

We are so happy to hear that all aspects of your garage door spring repair were a success. We try hard to make sure all points of contact are positive and that we are timely in solving the inconvenience that a broken garage door causes for our customers. Thank you for your business and for letting us, and others, know that we exceeded your expectations in our work. We appreciate you, as well!

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

On Time, On Quote, One and Done. Great Job.

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A Response from: Erica Amundson

Thank you for showing appreciation for what we aim to do: fix it right the first time. Your feedback and business is very much appreciated.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Alex - Technician
Review:

Our garage door would not operate due to a broken spring, not a good deal, so I went on the internet and Precision had a lot of good ratings and comments. Its was later in the day so when I called, we were able to get an appointment at 8:00 the next day! Alex showed up and we had him replace both springs and he was done in a short amount of time. Everyone we dealt with was very kind and courteous. Definitely use again.

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A Response from: Erica Amundson

While we hope you don't have to use us again, we are happy to be of service! Glad to hear Alex took care of your broken spring and that the whole team was able to get you on the schedule and taken care of in a timely manner. Thank you for letting us know you had a positive experience with Precision. We appreciate you choosing to do business with us and for sharing your positive experience with others.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

My garage door opener was broken last night. I called the Precision Garage Door Twin Cities this morning and got response to be able to send a technician coming to my home to check it to give me an estimate. A technician, Alex, came to my home about one hour earlier than the original promised time. He did a very quick and thorough check and identified several problems- broken spring, bearing, and the opener. An estimate was given to me. I asked him to go ahead to fix those problems. He finished the work in less than two hours. I am very satisfied with the fast speed to get my garage door worked again. Thanks to the Precision Garage Door Twin Cities. I certainly will ask it for possible future garage door problems.

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A Response from: Erica Amundson

Thank you for your business and for taking time to share your experience with others. I am glad that your problems were resolved in one appointment so you could put this behind you and get on with your day. At Precision, we aim to fix it right the first time and am glad to see this was the case for you.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

I already had experience with Precision from a previous issue with my garage door and really loved their promptness and professionalism. This time too, it was really nice to have them come over and inspect and suggest the upgrades needed and what could wait. Alex fixed the issues in no time. Thanks!

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A Response from: Erica Amundson

We appreciate hearing from our repeat customers! It is an honor to be trusted in your time of need. Thank you for taking time to share the trust you have gained for us. We truly value your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
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53 Woodlynn Ave
Suite C

St. Paul, MN 55117
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Suite B

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