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Alex - Technician

Alex - Technician
Service Team
Reviews: 58
Average: 4.83 stars
Alex - Technician has received 58 reviews, averaging 4.83 Stars:
1 2 3 4 5

Alex - Technician's Bio:

Hello my name is Alex and I’m a Minnesota local. I am a car enthusiast with a pretty cool Dodge Charger that I love to cruise around in with my wife and son. I look forward to providing you with the best possible customer service I can each and every day.

Review:

Alex was courteous and professional! He did a great job! I highly recommend him and Precision!

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A Response from: The Precision Team

Thank you for your patronage and for letting us know you were happy with the great service you received on your recent garage door repair visit. It is great to come recommended from a happy customer.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Rollers

Service Team: Alex - Technician
Review:

On time. Explained options clearly. Installed new unit quickly and appears will done.

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Alex - Technician Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

The lady who took my call and scheduled the appointment was not even close to the bid when the technician arrived. I even said so worst case it would cost this amount and she said yes. It was almost three times the cost. Turns out she quoted me one spring and the cheapest spring. I asked if they would need to replace both she said no. My technician said he would only do both. Then I was stuck paying $85 service call for them to do nothing or three times the initial quoted cost. I would shop around and choose a company that does not lie to you to get the technician out there. Or plan on whatever they quote you it will be triple the cost.

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A Response from: Kristi Hartmon

We receive this feedback with thanks. It is always good to hear from our customers. We are sorry your expectations were not met. We realize the importance of over-the-phone price estimation, however it is difficult to diagnose or know the safety and size requirements of each garage door issue before arriving on-site. We try to generalize, which does not always work out and in this case it seems the latter. Our team takes these comments seriously and we have heard you. We will be reaching out to discuss this matter further.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Alex and Jay did an amazing job! They were fast, friendly and helpful! I appreciate their work, cleanliness, and knowledge! Thank you for making this process a positive experience!

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Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

Prompt, friendly, good work!

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A Response from: Kristi Hartmon

Great to hear! Thank you for the business and the feedback.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Called at 9 to repair the broken spring. They were done by 2 and had everything working great. Thank you for the quick service and job well done.

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A Response from: Kristi Hartmon

Thanks for letting us know you are happy with the timely and expert service you received on your recent garage door repair visit. We appreciate you calling us to help and for letting us know of your experience.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

The appointment was easy to make. The Technicion informed me when he was en-route. He was on time. He was friendly and worked quickly and accurately, even though he had to work around obstacles.

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A Response from: Kristi Hartmon

Thank you for your business and for letting us know about your experience with our Company from setting up your visit to the service you received during the repair visit. We appreciate hearing that you were pleased with the outcome and are happy to help. Should you need anything in the future, don't hesitate to reach out.

Alex - Technician Service Provided:
Garage Door Opener Repair

Service Team: Alex - Technician
Review:

Our technician was here on the time promised, very efficient, and informed me of everything that was needed. I have found a new garage door repair company.????????

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Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
Review:

Service was prompt, Professional and with quality products.

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A Response from: Kristi Hartmon

We appreciate you pointing out the aspects of our service that are important to you. We aim to serve the needs of our customers and hearing from you helps to keep us on track. We appreciate your business and you valuable feedback.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

Alex arrived and got right to work, replaced a remote, keypad and door rollers, and was gone, leaving a very happy customer.

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A Response from: Kristi Hartmon

We are glad to hear that we were able to address and complete your garage door repair quickly and efficiently. Thank you for allowing us the opportunity to earn your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Team: Alex - Technician
Review:

Great service today! One of the springs for my garage door snapped yesterday. It's fixed and I'm a happy customer! Reasonably priced too! Thank you!

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A Response from: Kristi Hartmon

We are happy to hear that your garage door issue was taken care of promptly and efficiently. We are here to help should you need us anytime. We appreciate you.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

I was able to schedule the same day and the technician even came early. Communication was excellent from start to finish, I loved getting the technician information beforehand. The fix was super fast and affordable. Great service!

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A Response from: Kristi Hartmon

Thank you for your review of the whole process in getting your garage door issue taken care of. Communication and timeliness are two of our top priorities and we are happy to hear your appreciation of that. Thank you for trusting our team with your garage door needs, we are here should you need anything further in the future.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Alex showed up on time after calling to confirm my appointment and completed the work professionally and efficiently. He walked us through the estimate and completed everything quickly as promised. Really appreciated the professional experience from the call made to the service completed!

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A Response from: Kristi Hartmon

We are happy that you were pleased with the entire process in getting your garage door repaired from call to finish. Thank you for taking the time to let us know of your experience with our Company, we value your feedback and your trust in our products and our team.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Fast service , Spring replacement done next morning as promised . Alex called 1/2 hr before appointment arrived on time and done in less than 1hr.

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A Response from: Kristi Hartmon

We are happy to help! We do aim for timely and professional service; it is great to hear that you were satisfied with the service you received. Thank you for sharing. We appreciate you.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

I was very happy with the service given me on my garage door Alex was very nice and helpful. Be more then have him agan if needed. THANK YOU ALEX.

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A Response from: Kristi Hartmon

We are pleased to hear that you are satisfied with your recent garage door repair visit. Thank you for taking the time to post your review as it helps us provide stellar service and others in making the right decision and choosing Precision!

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Technician was actually a bit early & he was great. Fast & quality work. I wish everyone would have employees like this. He installed new rollers, cable, sensors & keypad. Perfect.

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A Response from: Kristi Hartmon

We are happy to hear you were satisfied with your recent garage door repair service. We aim for timely and professional service and are glad to hear we hit the mark here! We appreciate you letting us know of your experience.

Alex - Technician Service Provided:
Garage Door Opener Repair

Product:
Cables

Service Team: Alex - Technician
Review:

Alex did a great job explaining my options and the process. He was happy to answer all my questions. A true professional!

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A Response from: Kristi Hartmon

We wanted to thank you for your recent rating and review. Everyone here is delighted with your feedback and so glad to hear of your positive experience. We love making our customers happy. We hope you will allow us to do that again for you in the future should the need arise.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Alex was very knowledgeable, and explained the repair thoroughly. I’m happy with the results and with getting an appointment quickly. Thanks. Don

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A Response from: Kristi Hartmon

Great to hear that you received speedy and effective garage door service. We are happy to help should any issue arise in the future.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

I have used Precision twice now and both times my experience as been fantastic. The technicians are knowledgeable and took to the time to educate me on what the cause of the issue was and how I could resolve if it happens again. I highly recommend this company. You can trust their service.

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A Response from: Kristi Hartmon

We appreciate your repeat business and your sharing of both experiences. Thank you for pointing out the characteristics that you appreciate about our services as it helps us and others know what to expect when dealing with our Company. We are happy to help should you need us again in the future.

Alex - Technician Service Provided:
Garage Door Opener Repair

Product:
Opener

Service Team: Alex - Technician
Review:

I was very impressed with the work that was done on my garage door. Alex ( the tech) was very nice, explained everything that needed to be done. Work very fast and got it done. check everything to make sure it worked before he left.

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A Response from: Kristi Hartmon

We are happy to hear of your positive experience at your recent garage door repair visit. Thank you for explaining the details of what went right and what is important to you so we can continue to improve. We appreciate you.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Service Team: Alex - Technician
Review:

We are very happy with the repair. Scheduling was fast and easy. We had tech Alex W. and he was super informative and very nice. I would definitely recommend and use Precision again.

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A Response from: Kristi Hartmon

It is great to hear that you were pleased with the outcome of your recent garage door repair visit. We aim for efficient and professional service and are happy we could hit the mark for you. We are here should you need our services again in the future.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Very good service and recommendations

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A Response from: Kristi Hartmon

Thanks for letting us know that you are happy with the service you recently received on your garage door repair. We are here when you need us and appreciate your business and online rating.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Technician Allen was great. I do have issues with pricing. You charge a $75 trip charge that is deducted from service if performed. I was invoiced $413 for 25 minutes of work! Labor- $250 (25 minutes) Fuel surcharge- $8 Torsion cable- $95 ($9 Amazon) Bottom Brackets- $85 ($15 Amazon) It's one thing to charge ridiculous mark-up on parts but to absolutely take advantage of customer with labor charges is bad business.

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A Response from: Kristi Hartmon

We greatly appreciate the feedback you have given us. We were glad to be able to speak with you on this matter and work through the pricing and our business practices. Thank you for taking time to help us to understand your perspective and work through all of your questions, as well. I am pleased that we were able to come to a reasonable agreement to this situation.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
Review:

My husband has always fixed our garage door the springs have come off 3 times the last 10 years and it happened again this am thank god it didn’t do damage to our truck. We decided to call precision door this time and Alex was wonderful and saved my husband a lot of time if we had attempted to fix it again ourselves. Thanks so much ????????

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A Response from: Kristi Hartmon

You're welcome! We are glad to help and happy to save you time and make sure your garage door is safe to operate once again! We are here for you should you have any other issues with your door or opener in the future.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Fast and efficient. Great tech, polite and thorough. Recommend Precision Door.

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A Response from: Kristi Hartmon

Thank you for your 5-star review and your compliments. We are happy you were pleased with your service and appreciate your business and referrals.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Amazing service as always. Had them repair our garage door 2 years ago and was impressed with their technician. Today I’m still impressed with Alex who came out today. Explained everything and answered all my questions. Will definitely be calling them again if I need future services.

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A Response from: Kristi Hartmon

Thank you for your repeat business and for letting us know that we are excelling in our customer service skills over the years! We welcome your referrals and appreciate your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Spring Broke and could not open garage door ... stuck inside. Called Precision and it was fixed within 2 hours. Not cheap, but great service.

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A Response from: Kristi Hartmon

It is great to hear that you were not trapped for long! Also, glad to hear that you are happy with your service and your repair. We realize we are not the least expensive provider in town, but we are proud to provide the best service and warranties in the area. We are here for you when you need us and are happy to help.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

They were great to work with. They arrived on time, gave a quote, and got it done very quickly. I also appreciated the ability to call and set the appointment on a Sunday. I got the work done today and have already recommended to a neighbor.

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A Response from: Kristi Hartmon

We are happy to hear that your garage door repair was taken care of quickly and expertly. We are here when you need us and certainly appreciate your referrals!

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Service Team: Alex - Technician
Review:

Alex was awesome! Super nice guy, and very high quality work. I could not be happier with your company. Thank you!! David

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A Response from: Kristi Hartmon

It is so nice to hear that you are happy with your service and your technician. We appreciate hearing from you and thank you for your business.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Team: Alex - Technician
Review:

Was glad to have someone able to make it a day after I called. Was worth what I paid, not a handyman job, noticed the sound difference and ease of operation the 1st time. The Tech was top shelf. Not a fake review, I only do them when I get what I expected.

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A Response from: Kristi Hartmon

Thank you for your sincerity and for pointing out what aspects of customer service you value. Hearing of your experience and expectations help us improve and we appreciate you helping us get better.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
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