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Read what people are saying
about Precision Garage Door in:

St. Paul Area, MN

Precision Garage Door of St. Paul
has received 89 reviews, averaging 4.98 Stars:
Review:

I chose Precision based on all the previous reviews. Rudy was an awesome tech! He was pleasant and easy to talk to. I’d definitely use Precision again in the future and will request that Rudy be the tech that shows up.
Heather Schenian
A Response from: Kristi Hartmon

That is great to hear! Thank you for your business and your review. We appreciate it.

Rudy-Lead Technician Service Provided:
Garage Door Repair
Technician:
Review:

I would like to share my experience with Precision Door Service. If I could give more than 5 stars I would! My garage door was stuck open Labor Day weekend beginning late Saturday afternoon. I checked in with 2 other garage door companies that stated in their add that they provided emergency service. Both companies I talked to were very put out that I would call on a holiday weekend. Does one plan to have their garage door break? I went ahead and scheduled an appointment with one of the two companies as I had worked with them in the past (side note: will never again now that I have found Precision Door Service). The soonest they could come out was Tuesday after the holiday. My garage would be wide open for 3 days. On Sunday I decided to continue to look for someone that might help me. I saw Precision Door Service's website indicating they were open on Sunday. I called at 8am - they had a service tech out by 11am - on Sunday! Not only was my door fixed to the point of enabling it to shut but the tech also took the time to change out the worn rollers (rollers were needed because they were worn out but not needed to get the door shut). Duncan was the tech that came out on Sunday. Duncan was great to work with, knew what he was doing and was easy to understand. His customer service skills - excellent! I was also impressed by all the electronic communications received from Precision Door - texts and emails to communicate appointment time window, arrival time, copies of the estimates and invoice. Duncan also called to let me know when he was within 15 minutes of arrival. I really felt and continue to feel like a valued customer not an inconvenience. This is the third emergency call that I have had on my garage door. The cables wrap around the "roll bar" and then off the pulleys. Duncan was the first tech to actually figure out why this is happening. It seems to happen about every 2 years since I moved in. The door as I had suspected was originally put in wrong. When I'm ready to have a new door and tracks put in there is no doubt that Precision Door Service will be my first call. Thank you Duncan and everyone at Precision Door Service. You guys rock!
Jan Perkins
A Response from: Kristi Hartmon

Thank you for taking the time to thoroughly review your recent service experience with Duncan and Precision Door Service. It's never fun when your garage door breaks unexpectedly, especially on a holiday weekend. We take great pride in providing top quality customer service and technical expertise and we are happy you were thrilled. I will make sure to pass this along to Duncan. We value your business and look forward to helping you with your future garage door and opener needs. .

Duncan - Technician Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Not very happy with garage door as far as you people standing behind your doors only had garage door for two mo. And door failed structurly and your company does not seem to be interested to standing behind the door
Robert Schorr
A Response from: Kristi Hartmon

Thank you for your feedback Robert. We were happy to be able to come to a resolution and get your panels replaced and your garage door up and running today.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Service recommended through home warranty insurance
Kitty Comstock
Jason - Technician Service Provided:
Garage Door Opener Repair
Technician:
Review:

Garage door broke on the 4th of July. Called Precision and they fixed it that day. I was amazed. Could not be more satisfied.
Mark Lichty
A Response from: Kristi Hartmon

We are happy we were able to get your garage door fixed on the 4th of July. Thank you for your business.

Rudy-Lead Technician Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

I chose your company because of price and timing and I will call on your company again because of the great work that was done by a Very Professional installer
Doyle Potter
Duncan - Technician Service Provided:
Garage Door Repair
Technician:
Review:

We appreciate how prompt your serviceman was. He was professional, efficient and friendly, even with our dogs!
Larry Jodsaas
Rudy-Lead Technician Service Provided:
Garage Door Opener Install
Technician:
Review:

Everything looks great! One thing though, it is a manual garage door and there is no rope or handle to pull it shut when open. Should that have come with the door?
Kris Kulseth
A Response from: Kristi Hartmon

Thank you for letting us know Kris. We will schedule a time to come back out install a handle/rope. Thank you for reviewing your service with us, we appreciate your feedback.

Rudy-Lead Technician Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Had a cable break this afternoon. Called for service today and was scheduled between 7 and 9 Pm. Was told that Tom would do the repair. He called at 6:30 and was here at 6:45. The repair was done very professionally and the cost was very reasonable. I will be calling them when I need a door replacement. Very honest and professional company. Five stars plus!
Darwin Ohman
Tom Hartmon Service Provided:
Garage Door Repair
Owner:
Review:

Jason was very customer focused, clearly laid out the options, didn’t try to ‘upsell,’ knowledgeable, efficient and pleasant. He did a great job and we love our new opener!
Jennifer Sell
Jason - Technician Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

The service was great! We were unable to get our garage door open. The automatic opener did not work and all the manual options were also broken. It is a 40 year old door. Mitch worked very hard and was very persistent. He gave me all the option I had. With the help of two other technicians they were finally able to find a way to open the door. Unfortunately we will need a new door which we will get from Precision.
Miriam Hottinger
Service Provided:
Garage Door Repair
Review:

Everyone involved from the initial estimate to the installation did a great job. They were on time, answered questions, installed a new door and left my garage better than they found it.
Mike Texler
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I chose you finding yu on Angies list; Everything was done well Employees very professional Rating 5
Jeanne Lacy
Rudy-Lead Technician Service Provided:
Garage Door Repair
Technician:
Review:

very satisfied with service from Tom, timely, polite, gave us good advice and trustworthy
Harvey Frank
Tom Hartmon Service Provided:
Garage Door Repair
Owner:
Review:

Mitch was able to come early, went over things that were bad and suggested what needed to be done so that I wouldn't have further issues and would need to call again to have more work done. It was all fixed and rollers, rusted brackets, wires and garage door opener all replaced. Added a keypad on the outside. thank you.
Linda Erwin
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Outstanding service! I had a "call-back" to address some noise issue and Tom provided detailed assessment, service and information for me to address this should it happen again. I was very impressed, as always, by Precision's awesome customer service!!
Dan Hoffman
A Response from: Kristi Hartmon

Thank you for your feedback. It is our pleasure to stand behind our products and service. We value you as our customer and appreciate your business.

Tom Hartmon Service Provided:
Garage Door Opener Repair
Product:
Opener
Owner:
Review:

Prompt, courteous and professional service. I have now had both of my garage doors repaired by Precision and would rate them highly. Great job Mitch and Jason. K. Grist
Kenneth Grist
A Response from: Kristi Hartmon

Thank you for your review and your business. We are happy to provide our customers with the professional service they deserve. Thanks again for being a customer of Precision Door Service.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Precision did a great job. They were able to schedule me right away. The tech - Jason - was on time and completed the job quickly. He explained what he was going to do and showed me the repairs when he was done. Very pleased.
Lisa Belvito
Jason - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Came next day and got me back to work on time!
Amber Urlacher
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The repair people knew what they were doing and were very courteous. The work done was replacement of two springs, cable replacements, roller replacements and replacement of the opener with a manufacturer that brands the device with Precision's name. The work came to 1000 which I thought was a little steep. The original quote was over 1200 which was not at all palatable and they adjusted it down to 1000. Although work was very professional the pricing structure may need to be looked at.
Tim Crom
A Response from: Kristi Hartmon

Thank you for your review Tim. We appreciate the feedback. We are pleased to offer the highest quality parts and the springs are guaranteed for life. If you ever have a problem with your PDS 800, we also back it up with a warranty that is second to none. Thanks again for your business.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Wonderful and quick service. They were able to get to my house and have my door fixed with-in three hours of the door breaking. I can not say enough good things about the company and specifically the technician AJ
Ben
A Response from: Kristi Hartmon

Thank you for your review. We appreciate your business and are happy you had a great experience.

AJ Installer/Tech Service Provided:
Garage Door Repair
Product:
Rollers
Installer:
Review:

Mitch did a great job on my repairs needed today. He was efficient on getting the job done and educated me on the repairs recommended. great service in general and was at my house within the hour I called. I will be calling Precision the next time I have garage issues, also refer them to my friends and family. thank you for the help.
Tony Roth
A Response from: Kristi Hartmon

Thank you Tony. We appreciate your business and your feedback.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Great service.
Christopher Matter
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Nothing like having your torsion spring snap on one of the coldest nights in January. Called and was able to get an appointment the next day. Were on time and the repairman was not pushy trying to make me buy something that I would not want. Great company, I will definately use then again in the future. Highly recommend them!!
Scott Bauer
A Response from: Kristi Hartmon

Scott, thank you for your review - we appreciate you taking the time to let us know about your experience with Precision Door. It's never fun having your spring break, especially on a cold January night. We appreciate you trusting Precision Door to help you with your garage door spring repair.

Rudy-Lead Technician Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My wife and I were very pleased with Precision's service. Precision was able to schedule a weekend appointment on very short notice, the workings of our garage door and necessary repairs were completely explained in advance and the repair was completed in a very expedient manner. Excellent job!
Kenneth Grist
A Response from: Kristi Hartmon

Thank you for your review Kenneth. We are please we were able to help you over the weekend and get your garage door working properly again. Thank you for your business!

Jason - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

The service is great. The technician was very courteous and helpful. Thank you.
Shirley Agee
AJ Installer/Tech Service Provided:
Garage Door Opener Repair
Installer:
Review:

Rudy and Tai called me the day of the appointment and were able to come earlier than planned. They replaced part of the garage door mechanism, now the garage door closes completely. I was happy with the work done. I would give them 5 stars.
Karen Ubel
Rudy-Lead Technician Service Provided:
Garage Door Opener Repair
Technician:
Review:

Ty was on time. He did the work efficiently and answered my questions. He was polite and helpful. He did an excellent job.
Ellen Emanuel
Service Provided:
Garage Door Repair
Product:
Opener
Review:

5 stars. I’m a repeat customer. Great techs. On time. Helpful.
Mary Desjarlais
A Response from: Kristi Hartmon

Thank you Mary! We appreciate your loyalty and business and we are happy we can help you with your garage door needs.

Service Provided:
Garage Door Repair
Product:
Opener
Review:

Highest possible recommendation. AJ was absolutely excellent. His explanations were clear and concise, he was respectful, he worked hard and fast, and did everything in a positive and cheerful manner.
Lainey Brottem
A Response from: Kristi Hartmon

Lainey, thank you for your kind review. We appreciate you taking the time to review your service call with AJ and are happy you had a great experience.

AJ Installer/Tech Service Provided:
Garage Door Repair
Product:
Springs
Installer:
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