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about Precision Garage Door in:
Cottage Grove, MN
Precision Garage Door of St. Paulhas received 32 reviews, averaging 4.91 Stars:
Cottage Grove, MN
We are happy to be of service and appreciate hearing that you value our process. We value your business and your comments.
Cottage Grove, MN
I chose to go with Precision based on their overall customer satisfaction ratings. Unfortunately, they did not meet our service expectations several times throughout our installation experience. 1. Our garage door was installed 3/4” crooked with the surrounding garage trim and floor. This “offset” was further highlighted by the windows near the top of the door and a black weather seal at the bottom of a white garage door - leaving a visible gap. I was told the door was installed “level” but the garage floor was not level. Thie installation team did not discuss or bring this to our attention until the installation was completed. It was also frustrating because our prior garage door was not crooked and did not have a visible opening/gap between the weather seal and the garage floor. 2. I called customer service the same day after installation was completed and shared our concerns. The customer service representative rudely replied “it is not our fault your garage floor is not level”. I asked to speak to a manager and she said I would get a call back that day. I did not get my call returned. I called again the next day, and was later called back by a quality assurance manager. He was very service oriented over the phone, and we scheduled an appointment for the next week to have someone come out and assess the installation and see if there were any options to improve the 3/4” offset. 3. The quality assurance technician was scheduled to arrive today between 8-9am. He did not show up so I called at 9:15am to see if he was still coming (as we had another appointment we needed to leave for by 9:45am). He said there was confusion and miscommunication in the office but was on his way. No one called to say he was going to be late or was still coming. He arrived at 9:40am (which caused us to be late for our other appointment). He was able to adjust the cables to correct most of the offset. We discussed replacing the black weather seal with a grey weather seal to minimize the appearance of the offset that remained. He called his manager to see if he could get approval to do so without a charge. It was determined that it was an “aesthetic appearance correction” and therefore would cost us $241 to replace it. After spending $3230 to have a garage door installed at a slant, I was not pleased to hear that I could have the “aesthetic appearance” issue addressed for another $241. The technician also said that if I wanted it done it would require another appointment as he would otherwise be late for his 10:00am appointment (although being late to our appointment did not seem to be as concerning). Bottom line, I had high expectations for stellar service given their reviews. I am more than willing to pay more to receive quality service. I am trying to be fair in rating them 2 out of 5 stars. Given our experience, I would not recommend Precision and have to believe for the price you can get a better experience and result elsewhere.
- RAyers
I would like to thank you for this detailed feedback you have given us so that we can serve you and other Precision Garage Door customers better. Hearing your experience helps us to improve and we assure you that we have heard you. We are troubled that you are not 100% satisfied with your services and will do all that we can to resolve these issues. We will be reaching out with some next steps and look forward to making this right for you.
Product:
Cottage Grove, MN
Chad was professional and personable with the questions I was asking, and upfront with pricing without a hard sales pitch. Thanks Chad!!
- Ted I
We appreciate you letting us know of your experience with our team for your recent garage door repair visit. Thank you for calling on us for your required service.
Cottage Grove, MN
Quick and efficient!!! Made necessary repairs.
- Kenneth Kato
Cottage Grove, MN
The installation of a new garage door and opener was done exactly as I had hoped. Communication with the Precision team was easy, convenient and timely. The crew arrived on time, kept me informed of progress and answered all of my questions in a very professional manner. I was given a demonstration of the features and maintenance suggestions before they left. The crew cleaned up after install and checked for any screws etc. which could have been dropped on the garage floor; preventing possible flat tires. I have found my go-to garage door installation and repair company. Thank You, Precision!!
- John Raisanen
Product:
Cottage Grove, MN
Zac was excellent! He was very interactive. He answered all of our questions thoroughly and made sure we were satisfied with his response. We liked how real he was with us. It felt like talking with a very knowledgeable friend! We highly recommend Zac and would gladly welcome him out again for any other garage maintenance:)
- The Taylors
We are happy you felt respected and valued in making decisions regarding your garage door repair service. Our goal is to make sure you are happy with the right repair for you and to perform those repairs with expertise. Thank you for your business and your feedback. We are happy to help should you need us anytime in the future.
Product:
Cottage Grove, MN
First time having our garage door replaced, and would never use another company! Amazing customer service, and friendly staff! Installation was quick, and done perfectly!
- David M
We appreciate your trust in our team and in our brand! Thank you for letting us know you are happy with your new garage door and with the service you received. We are happy to help.
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New Door Sales and Installation Team: Mitch - Installer
Cottage Grove, MN
TV advertisement. Others did not respond promptly.
- Richard L
Thank you for your business and for trusting us with your recent new door purchase. We we glad to help and to have earned your business.
Product:
Cottage Grove, MN
I highly recommend Mike for garage door service. He was on time, knowledgeable, friendly and went above and beyond! He swept out my garage while on a phone call with his boss! He will be back to finish the job when a part comes in. I look forward to having him back.
- Kim
Thanks for letting us know of the professionalism and expertise shown in your recent garage door repair visit. We look forward to completing the project so you can move forward from the inconvenience of garage door problems!
Cottage Grove, MN
I was very impressed with your tech Jason. He was fast, efficient and communicated clearly my options. I really didn’t expect the door to be repaired today. I thought he’d give me an estimate and then set another appointment for the repairs. Nope, done in less than an hour and a reasonable price too! I won’t hesitate to refer Precision Door to my friends and family. Thank you!
- Ron E
Thank you for sharing your experience with us and with others! It is always good to hear when we exceed a customers' expectations for service! We welcome your referrals and value your business and your feedback.
Service Provided:
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New Door Sales and Installation Team: Jason - Install Manager
Cottage Grove, MN
Great service and affordable doors I would purchase from Precision Doors again
- Rick P
Thank you for your business and for sharing your experience with others. We appreciate it!
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New Door Sales and Installation Team: Donny- Installer
Cottage Grove, MN
Service tech Ryan was very knowledgeable and courteous. He took the time to explain everything in detail about what is wrong with the garage door.
- Lou Brager
Cottage Grove, MN
Very nice young man, knows his stuff. Very affordable for old guys like me / thanks
- Duane Birchem
New Door Sales and Installation Team: Chris - Door Designer
Cottage Grove, MN
A tech was at my door within 30 minutes and the job was done in about an hour. Very professional and personable. They did a full inspection and did a thorough job. Can’t say enough good things about them, I will be recommending precision to anyone who needs garage door service.
- Daniel Crews
Product:
Cottage Grove, MN
Excellent service
- Kenneth Kato
Cottage Grove, MN
I am very happy with precision door, Joshua, my tech, was more than prompt and very thorough in his explanation and estimates. He repaired my door quickly and will definitely use precision again!
- Chad Gilmour
Cottage Grove, MN
Punctual, friendly and professional. I requested services to reseal my garage doors, but the assessment revealed a need for additional work. I was given an explanation of the extra work and the consequences for either doing or not doing it. No pressure. I had all of the work completed and my garage doors are now more silent, and the resealing keeps out critters and leaves. I would wholeheartedly recommend this company and would use it again.
- Mary Owens
Cottage Grove, MN
I cannot say enough good things about the technician (Chris Sleeper) that installed my opener. He was very friendly and efficient. He thoroughly explained the different amenities that came with the opener, and also walked me through the best way to maintain my doors. He defined what Customer Service should be, and assured me I was not just another number, but a valued customer.
- Marcus Caruso
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New Door Sales and Installation Team: Chris - Door Designer
Cottage Grove, MN
Called the company at around 10 am because I had broken a garage door spring. I had an afternoon appointment setup for the same day and Chris successfully completed the job that afternoon. Very happy with their service!
- Erick Johnson
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New Door Sales and Installation Team: Chris - Door Designer
Cottage Grove, MN
Eli was very courteous and helpful. I would definitely work with Eli and Precision again. Thanks!
- David Young
Cottage Grove, MN
Our technician was very respectful and full of knowledge. We were able to call at 8am and have a technician to our home by 10:15.
- Dana Johnson
Product:
Cottage Grove, MN
On time and did a great job.
- Allen Olson
Cottage Grove, MN
I was un need of emergency repairs on my garage door, I really was impressed with the service the tech called before arriving he was on time explained all the repairs I needed before I agreed, he was very professional, I would recommend this company to my family and friends.
- Lyndon Johnson
Cottage Grove, MN
Devon did an excellent job explaining the good and bad with our garage door and unit and provided top notch service repair. Devon provided excellent customer service and would highly recommended his services!
- Kelly and Brian
Product:
Cottage Grove, MN
Called the on a Monday. They were able to come out first thing the next day. Devon worked on our garage door and was fast, efficient, and friendly. I'd definitely use them again if necessary.
- Nicholas Brave
Cottage Grove, MN
From the start to finish, PrecisionDoorMN was a great company to work with. The company was assigned by our home warranty company. I spoke with Selena who was extremely helpful and understanding. Was able to assign services for the next day. Jon was more than on time, he was early, which worked better for all of us. He explained the problem, showed me the problem, offered a variety of fixes/prices. Jon was knowledgeable and professional. Very pleased with the company overall. I’d recommend them!
- Katie Williams
Product:
Cottage Grove, MN
5 Stars! Precision Garage Door is very responsive and is genuinely customer service oriented. Jason S, the technician who serviced my garage doors was outstanding and an asset to Precision. If I ever have any other needs for garage related issues I'm calling Precision! Jason also took the time to give us information about new garage doors as well.
- Harry Halden
Cottage Grove, MN
Precision was contracted through our home warranty service.Our appointment was scheduled for 12pm.Devon Nelson was the tech that did the service,he was very professional,and courteous, he called an hour and a half prior to our appointment and arrived at 11am ,and had the job done within the hour. Great job, thank you again.
- JAMES STEINER
Cottage Grove, MN
I asked for a quote and Rudy came out to my house within a few days, great personality and friendly. I agreed to buy the same day. I was told 2-3 weeks, however after 4 weeks I had to call to see the status, and I was told that it just came in that day. They came out at the 5 week mark and did a great job on the installation, cleaned up all the parts, gave me instructions on the door itself and helped set up the opener on my truck. I would recommend this company for a new garage door
- Dave D
Product:
Cottage Grove, MN
Very quick and professional service.
- Nick Sullivan
Thank you Nick.
Service Provided:
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New Door Sales and Installation Team: Jason - Install Manager
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Alex provided prompt, professional service. I appreciated his review of work done. Thankful for his service.
- Roseanne H