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Read what people are saying
about Precision Garage Door in:

Cottage Grove, MN

Precision Garage Door of St. Paul
has received 34 reviews, averaging 4.91 Stars:
1 2 3 4 5
Review:

Great Technician. Mike showed up when he said he would and did great work. Plus, explained everything he was doing and why. Pricing was quite fair and reasonable. We will be using Precision Garage Door for any and all future garage work.

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A Response from: The Precision Team

We are so happy to hear we have earned your future business and that your recent garage door repair service met your high expectations. Thank you for letting us know that our process and team are valuable to you and that you would call on us again, it truly means a lot to us.

Mike G - Technician Service Provided:
Garage Door Repair

Service Team: Mike G - Technician
Review:

Jameson was awesome- very thorough, polite, and he explained everything well.

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A Response from: The Precision Team

Thank you for letting us know that you are happy with your recent garage door repair visit. We appreciate your business and your time you took to let us know of your experience.

Jameson - Technician Service Provided:
Garage Door Repair

Service Team: Jameson - Technician
Review:

Alex provided prompt, professional service. I appreciated his review of work done. Thankful for his service.

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A Response from: The Precision Team

We are happy to be of service and appreciate hearing that you value our process. We value your business and your comments.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

I chose to go with Precision based on their overall customer satisfaction ratings. Unfortunately, they did not meet our service expectations several times throughout our installation experience. 1. Our garage door was installed 3/4” crooked with the surrounding garage trim and floor. This “offset” was further highlighted by the windows near the top of the door and a black weather seal at the bottom of a white garage door - leaving a visible gap. I was told the door was installed “level” but the garage floor was not level. Thie installation team did not discuss or bring this to our attention until the installation was completed. It was also frustrating because our prior garage door was not crooked and did not have a visible opening/gap between the weather seal and the garage floor. 2. I called customer service the same day after installation was completed and shared our concerns. The customer service representative rudely replied “it is not our fault your garage floor is not level”. I asked to speak to a manager and she said I would get a call back that day. I did not get my call returned. I called again the next day, and was later called back by a quality assurance manager. He was very service oriented over the phone, and we scheduled an appointment for the next week to have someone come out and assess the installation and see if there were any options to improve the 3/4” offset. 3. The quality assurance technician was scheduled to arrive today between 8-9am. He did not show up so I called at 9:15am to see if he was still coming (as we had another appointment we needed to leave for by 9:45am). He said there was confusion and miscommunication in the office but was on his way. No one called to say he was going to be late or was still coming. He arrived at 9:40am (which caused us to be late for our other appointment). He was able to adjust the cables to correct most of the offset. We discussed replacing the black weather seal with a grey weather seal to minimize the appearance of the offset that remained. He called his manager to see if he could get approval to do so without a charge. It was determined that it was an “aesthetic appearance correction” and therefore would cost us $241 to replace it. After spending $3230 to have a garage door installed at a slant, I was not pleased to hear that I could have the “aesthetic appearance” issue addressed for another $241. The technician also said that if I wanted it done it would require another appointment as he would otherwise be late for his 10:00am appointment (although being late to our appointment did not seem to be as concerning). Bottom line, I had high expectations for stellar service given their reviews. I am more than willing to pay more to receive quality service. I am trying to be fair in rating them 2 out of 5 stars. Given our experience, I would not recommend Precision and have to believe for the price you can get a better experience and result elsewhere.

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A Response from: The Precision Team

I would like to thank you for this detailed feedback you have given us so that we can serve you and other Precision Garage Door customers better. Hearing your experience helps us to improve and we assure you that we have heard you. We are troubled that you are not 100% satisfied with your services and will do all that we can to resolve these issues. We will be reaching out with some next steps and look forward to making this right for you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Chad was professional and personable with the questions I was asking, and upfront with pricing without a hard sales pitch. Thanks Chad!!

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A Response from: The Precision Team

We appreciate you letting us know of your experience with our team for your recent garage door repair visit. Thank you for calling on us for your required service.

Chad - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Chad - Technician
Review:

Quick and efficient!!! Made necessary repairs.

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Mike G - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Mike G - Technician
Review:

The installation of a new garage door and opener was done exactly as I had hoped. Communication with the Precision team was easy, convenient and timely. The crew arrived on time, kept me informed of progress and answered all of my questions in a very professional manner. I was given a demonstration of the features and maintenance suggestions before they left. The crew cleaned up after install and checked for any screws etc. which could have been dropped on the garage floor; preventing possible flat tires. I have found my go-to garage door installation and repair company. Thank You, Precision!!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Zac was excellent! He was very interactive. He answered all of our questions thoroughly and made sure we were satisfied with his response. We liked how real he was with us. It felt like talking with a very knowledgeable friend! We highly recommend Zac and would gladly welcome him out again for any other garage maintenance:)

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A Response from: Kristi Hartmon

We are happy you felt respected and valued in making decisions regarding your garage door repair service. Our goal is to make sure you are happy with the right repair for you and to perform those repairs with expertise. Thank you for your business and your feedback. We are happy to help should you need us anytime in the future.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

First time having our garage door replaced, and would never use another company! Amazing customer service, and friendly staff! Installation was quick, and done perfectly!

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A Response from: Kristi Hartmon

We appreciate your trust in our team and in our brand! Thank you for letting us know you are happy with your new garage door and with the service you received. We are happy to help.

Mitch - Installer Service Provided:
Install Garage Doors

Product:
Garage Doors

New Door Sales and Installation Team: Mitch - Installer
Review:

TV advertisement. Others did not respond promptly.

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A Response from: Kristi Hartmon

Thank you for your business and for trusting us with your recent new door purchase. We we glad to help and to have earned your business.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I highly recommend Mike for garage door service. He was on time, knowledgeable, friendly and went above and beyond! He swept out my garage while on a phone call with his boss! He will be back to finish the job when a part comes in. I look forward to having him back.

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A Response from: Kristi Hartmon

Thanks for letting us know of the professionalism and expertise shown in your recent garage door repair visit. We look forward to completing the project so you can move forward from the inconvenience of garage door problems!

Mike G - Technician Service Provided:
Garage Door Repair

Service Team: Mike G - Technician
Review:

I was very impressed with your tech Jason. He was fast, efficient and communicated clearly my options. I really didn’t expect the door to be repaired today. I thought he’d give me an estimate and then set another appointment for the repairs. Nope, done in less than an hour and a reasonable price too! I won’t hesitate to refer Precision Door to my friends and family. Thank you!

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A Response from: Kristi Hartmon

Thank you for sharing your experience with us and with others! It is always good to hear when we exceed a customers' expectations for service! We welcome your referrals and value your business and your feedback.

Jason - Install Manager Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

New Door Sales and Installation Team: Jason - Install Manager
Review:

Great service and affordable doors I would purchase from Precision Doors again

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A Response from: Kristi Hartmon

Thank you for your business and for sharing your experience with others. We appreciate it!

Donny-    Installer Service Provided:
Install Garage Doors

Product:
Garage Doors

New Door Sales and Installation Team: Donny- Installer
Review:

Service tech Ryan was very knowledgeable and courteous. He took the time to explain everything in detail about what is wrong with the garage door.

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Service Provided:
Garage Door Repair

Review:

Very nice young man, knows his stuff. Very affordable for old guys like me / thanks

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Chris - Door Designer Service Provided:
Garage Door Opener Repair

New Door Sales and Installation Team: Chris - Door Designer
Review:

A tech was at my door within 30 minutes and the job was done in about an hour. Very professional and personable. They did a full inspection and did a thorough job. Can’t say enough good things about them, I will be recommending precision to anyone who needs garage door service.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Excellent service

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Service Provided:
Garage Door Repair

Review:

I am very happy with precision door, Joshua, my tech, was more than prompt and very thorough in his explanation and estimates. He repaired my door quickly and will definitely use precision again!

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Service Provided:
Garage Door Repair

Review:

Punctual, friendly and professional. I requested services to reseal my garage doors, but the assessment revealed a need for additional work. I was given an explanation of the extra work and the consequences for either doing or not doing it. No pressure. I had all of the work completed and my garage doors are now more silent, and the resealing keeps out critters and leaves. I would wholeheartedly recommend this company and would use it again.

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Service Provided:
Garage Door Repair

Review:

I cannot say enough good things about the technician (Chris Sleeper) that installed my opener. He was very friendly and efficient. He thoroughly explained the different amenities that came with the opener, and also walked me through the best way to maintain my doors. He defined what Customer Service should be, and assured me I was not just another number, but a valued customer.

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Chris - Door Designer Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

New Door Sales and Installation Team: Chris - Door Designer
Review:

Called the company at around 10 am because I had broken a garage door spring. I had an afternoon appointment setup for the same day and Chris successfully completed the job that afternoon. Very happy with their service!

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Chris - Door Designer Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

New Door Sales and Installation Team: Chris - Door Designer
Review:

Eli was very courteous and helpful. I would definitely work with Eli and Precision again. Thanks!

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Service Provided:
Broken Garage Door Spring Repair

Review:

Our technician was very respectful and full of knowledge. We were able to call at 8am and have a technician to our home by 10:15.

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

On time and did a great job.

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Service Provided:
Garage Door Repair

Review:

I was un need of emergency repairs on my garage door, I really was impressed with the service the tech called before arriving he was on time explained all the repairs I needed before I agreed, he was very professional, I would recommend this company to my family and friends.

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Service Provided:
Garage Door Repair

Review:

Devon did an excellent job explaining the good and bad with our garage door and unit and provided top notch service repair. Devon provided excellent customer service and would highly recommended his services!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Called the on a Monday. They were able to come out first thing the next day. Devon worked on our garage door and was fast, efficient, and friendly. I'd definitely use them again if necessary.

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Service Provided:
Garage Door Repair

Review:

From the start to finish, PrecisionDoorMN was a great company to work with. The company was assigned by our home warranty company. I spoke with Selena who was extremely helpful and understanding. Was able to assign services for the next day. Jon was more than on time, he was early, which worked better for all of us. He explained the problem, showed me the problem, offered a variety of fixes/prices. Jon was knowledgeable and professional. Very pleased with the company overall. I’d recommend them!

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

5 Stars! Precision Garage Door is very responsive and is genuinely customer service oriented. Jason S, the technician who serviced my garage doors was outstanding and an asset to Precision. If I ever have any other needs for garage related issues I'm calling Precision! Jason also took the time to give us information about new garage doors as well.

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Jason - Install Manager Service Provided:
Garage Door Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

Precision was contracted through our home warranty service.Our appointment was scheduled for 12pm.Devon Nelson was the tech that did the service,he was very professional,and courteous, he called an hour and a half prior to our appointment and arrived at 11am ,and had the job done within the hour. Great job, thank you again.

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Service Provided:
Broken Garage Door Spring Repair

Next Page
St. Paul Area

(651) 355-1712

(651) 355-1712
Woodbury / Oakdale Area

(651) 605-0426

(651) 605-0426
Western Wisconsin Area

(715) 629-1310

(715) 629-1310
Roseville / Maplewood Area

(651) 355-1712

(651) 355-1712
Eagan / Apple Valley Area

(651) 605-0426

(651) 605-0426
Minneapolis Area

(612) 326-3844

(612) 326-3844
Eden Prairie / Minnetonka Area

(952) 252-6189

(952) 252-6189
Maple Grove / Plymouth Area

(763) 354-7246

(763) 354-7246
Coon Rapids / Blaine Area

(763) 317-1427

(763) 317-1427
Precision Garage Door Twin Cities
Office: (651) 355-1714
53 Woodlynn Ave
Suite C

St. Paul, MN 55117
Precision Garage Door Twin Cities
Office: (952) 800-3338
14607 Felton Ct
Suite 118

Apple Valley, MN 55124
Precision Garage Door Western Wisconsin
Office: (715) 201-2933
595 Schommer Dr
Suite B

Hudson, WI 54016
Precision Garage Door Maple Grove
Office: 763-200-7973
10701 93rd Ave N
Maple Grove, MN 55369