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Read what people are saying
about Precision Garage Door

Precision Garage Door of St. Paul
has received 429 reviews, averaging 5.00 Stars:
Review:

Quick and reliable service.
Daniel Thao
Duncan - Technician Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

The repairman was knowledgeable, efficient, and friendly. He diagnosed the problem quickly and installed the replacement parts immediately and correctly the first time. Excellent!
Diane Meron
Rudy-Lead Technician Service Provided:
Garage Door Opener Repair
Technician:
Review:

Rudy was great!!!!
Gail Anderson
Rudy-Lead Technician Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

Technician Jason called 30 mins prior to scheduled arrival and arrived as planned. He completed garage door safety check and pointed out what needed repairing. After providing an estimate, he made the repairs, completing them within 1.5 hours. Final invoice matched estimate and copy of completed safety checklist, including photos, was e-mail to be, as promised. Jason was professional and did a great job....I would recommend Jason and Precision for garage repairs.
Lisa olsen
Jason - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I responded to an ad for $99 per door to silence doors. 3 out of our 4 doors were quite noisy. I also needed a new seal and needed to have a door adjusted to that it would align with the floor. Rudy Vallejos listened intently, did his own inspection and then came back with three different estimates. The middle bid took care of everything I was concerned about for $300. That was less than I expected. The top estimate was $440. I it included replacing some rusted parts I had not noticed. There was no pressure to spend more, but he was right. It was worth doing. Tony was great. A wonderful, open personality while staying focused on his work. In less than two hours he worked on three different doors. They are all now working correctly and more quietly than they have done in years.
Gary Hill
Rudy-Lead Technician Service Provided:
Garage Door Repair
Technician:
Review:

Loved that the appointment reminder text came with a photo of the technician, so I knew Duncan when he arrived. He was efficient, had all the equipment available, and very professional. He also showed me how to troubleshoot if necessary. Highly recommend.
Ann C
Duncan - Technician Service Provided:
Garage Door Opener Install
Technician:
Review:

Jason arrived early, conducted a safety check; made me aware of repair options and repaired our door quickly and efficiently.
Mike Walgren
A Response from: Kristi Hartmon

This is fantastic to hear! Thank you for taking the time to review your service with Jason and Precision Door Service. We appreciate your business.

Jason - Technician Service Provided:
Garage Door Repair
Technician:
Review:

Very pleased with the prompt and apparently fine work repairing my garage door on a Sunday morning. Thanks to Duncan for the clarity on what needed to be done and the professional execution of the job.
Andrew Berman
A Response from: Kristi Hartmon

Thank you for your review. We are happy Duncan was able to help. It's never fun to have your garage door break, especially on a Sunday morning. We appreciate your business.

Duncan - Technician Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

I chose Precision based on all the previous reviews. Rudy was an awesome tech! He was pleasant and easy to talk to. I’d definitely use Precision again in the future and will request that Rudy be the tech that shows up.
Heather Schenian
A Response from: Kristi Hartmon

That is great to hear! Thank you for your business and your review. We appreciate it.

Jason - Technician Service Provided:
Garage Door Repair
Technician:
Review:

I would like to share my experience with Precision Door Service. If I could give more than 5 stars I would! My garage door was stuck open Labor Day weekend beginning late Saturday afternoon. I checked in with 2 other garage door companies that stated in their add that they provided emergency service. Both companies I talked to were very put out that I would call on a holiday weekend. Does one plan to have their garage door break? I went ahead and scheduled an appointment with one of the two companies as I had worked with them in the past (side note: will never again now that I have found Precision Door Service). The soonest they could come out was Tuesday after the holiday. My garage would be wide open for 3 days. On Sunday I decided to continue to look for someone that might help me. I saw Precision Door Service's website indicating they were open on Sunday. I called at 8am - they had a service tech out by 11am - on Sunday! Not only was my door fixed to the point of enabling it to shut but the tech also took the time to change out the worn rollers (rollers were needed because they were worn out but not needed to get the door shut). Duncan was the tech that came out on Sunday. Duncan was great to work with, knew what he was doing and was easy to understand. His customer service skills - excellent! I was also impressed by all the electronic communications received from Precision Door - texts and emails to communicate appointment time window, arrival time, copies of the estimates and invoice. Duncan also called to let me know when he was within 15 minutes of arrival. I really felt and continue to feel like a valued customer not an inconvenience. This is the third emergency call that I have had on my garage door. The cables wrap around the "roll bar" and then off the pulleys. Duncan was the first tech to actually figure out why this is happening. It seems to happen about every 2 years since I moved in. The door as I had suspected was originally put in wrong. When I'm ready to have a new door and tracks put in there is no doubt that Precision Door Service will be my first call. Thank you Duncan and everyone at Precision Door Service. You guys rock!
Jan Perkins
A Response from: Kristi Hartmon

Thank you for taking the time to thoroughly review your recent service experience with Duncan and Precision Door Service. It's never fun when your garage door breaks unexpectedly, especially on a holiday weekend. We take great pride in providing top quality customer service and technical expertise and we are happy you were thrilled. I will make sure to pass this along to Duncan. We value your business and look forward to helping you with your future garage door and opener needs. .

Duncan - Technician Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

5 stars! Smart kid did great work. Very friendly- professional and explanatory! Seem to actually care! Quick arrival I called to set up and less than two hours later he’s fixing my door. Awesome!
Mike Cleveland
A Response from: Kristi Hartmon

Thank you for reviewing your service. We appreciate your business and happy you were pleased with Jason and Precision Door.

Jason - Technician Service Provided:
Garage Door Repair
Technician:
Review:

The service was 5 star A+++ from the very beginning. I have a home service contract and this was the company they chose for my garage door repairs. I had just finished my internet request with my service contractor and Precision was calling already to schedule the work at my convenience. Confirmations were sent to me both via email and text message. My technician Rudy called me on the day of service to see if he might come a little earlier. That worked out great for me. Prior to his arrival he sent a message with his picture and short bio about him. I loved that as it identified him and gave me a talking point or two for when he came. He arrived exactly when he said he would. Rudy was SO polite, very friendly and SO knowledgable. He explained exactly what he was going to do, the various possible outcomes and costs to me. Rudy performed the service efficiently and effectively. He emailed the detailed bill and documents with options for additional repairs in the future plus a detailed list of the condition of all the parts. From beginning to end, the experience was perfect. Kudos to Precision Garage Door Service.
Judith Searles
A Response from: Kristi Hartmon

What a nice review of your recent service experience with Rudy and Precision Door. We are so happy you had such a great experience - that is what we strive for everyday. Thank you! We appreciate you as our customer.

Rudy-Lead Technician Service Provided:
Garage Door Opener Repair
Technician:
Date: 08/25/2018
Install Garage Doors
,
Review:

My new garage door and opener is awesome!!! So quiet. I love it. Install went exactly as promised. Technicians were wonderful to work with. Highly recommend Precision Doors!
Amy Asche
A Response from: Kristi Hartmon

Thank you Amy! We are thrilled you love your new garage door and opener. It is so nice to have such a smooth quiet operating door. Thank you for your business and your referral. We appreciate it!

Tom Hartmon Service Provided:
Install Garage Doors
Product:
Garage Doors
Owner:
Review:

Just wow.. my garage door was completely broken. I called in the A.M. and Precision was able to come out to my place that same day at 5pm, and got the door up and running less than an hour.. Rudy Vallejo’s was amazing! Super awesome friendly guy that knows his work. 10/10 !! Very impressed! Keep rockin y’all
Rocco Guanella
A Response from: Kristi Hartmon

Thank you for the kind review. We are happy you were please with your service from Rudy and Precision Door. Thank you for being a valued customer!

Rudy-Lead Technician Service Provided:
Garage Door Repair
Technician:
Review:

We had problems with our garage door and worked on it for a few hours with no resolution. AJ Dreyling identified the problem in less than a minute and fixed the door. He also lubed and tuned it, and it works better than it has in years! Thanks, AJ, for your professional service.
Mark and Pam Peterson
AJ Installer/Tech Service Provided:
Garage Door Repair
Installer:
Review:

I heard good reviews about your company and I am in need of a new garage door.
Paul Skytte
A Response from: Kristi Hartmon

Thank you Paul. Please let us know if you have any further questions on your door estimate. We would love to earn your business.l

Jason - Technician Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

We requested an estimate to replace our two garage doors. AJ, the estimator, was knowledgeable, friendly, thorough and timely. He is a good representative of Precision. If we select Precision to replace our garage doors, we will issue another review for the installation, workmanship and quality of the product and price. We are pleased with the estimating process. I had to show the "service performed " as Install Garage Doors for the review to go through.
Dean Ramsay
A Response from: Kristi Hartmon

Thank you Dean for providing a thorough review of your garage door estimate with AJ and Precision Door. Please let us know if you have any further questions on your estimate. We would love to earn your business.

AJ Installer/Tech Service Provided:
Install Garage Doors
Product:
Garage Doors
Installer:
Review:

Rudy did a great job, highly recommended
Joe
A Response from: Kristi Hartmon

Thank you! We are pleased you were satisfied with your spring repair and thank you for the recommendation - we appreciate you as a customer.

Rudy-Lead Technician Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Very professional and was able to service my garage door on a Saturday. I was not a previous customer before but will be now. Lives up to there name and would recommend them to everyone
Sunny Dubay
A Response from: Kristi Hartmon

Thank you for your review. We are pleased you were happy with your service glad we have earned your trust. Thank you for being a customer and thanks for the recommendation.

Duncan - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great service from beginning to end.
Leslie Hale
A Response from: Kristi Hartmon

Thank you Leslie. We appreciate your business.

Rudy-Lead Technician Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I’m going to be honest with you guys. Price wise you guys were about $125.00 higher than Twin City garage doors, but I decided to deal with you guys because of one simple reason........Customer Service. The sales guys at the other place was an ass! He was rude and made us feel like we were interrupting his day. Right off the back the telephone conversation I had with your customer representative was very nice. To top it off we got immediate service. Then the cherry to the entire experience was Rudy Vallejos. He installed our equipment and he was so nice, but also the bearer of bad news. Our garage door needed replacing. The cost....Another $900.00. Again, and just being honest, I could have had a garage door at a cheaper price, but after talking to Rudy I knew having him do it and buying from Precision was once again the smart decision. After he explained to me about the warranty and that he would be installing it himself I was sold. End result was I spent more money than I was hoping, then again when don’t you spend more money than you want when these things happen unexpectedly, but the experience was great and I have peace of mind that I purchased great quality equipment with people, especially Rudy, who appears that they enjoy their job and offer great customer care and great knowledge about the product.
Kevin Landry
A Response from: Kristi Hartmon

Kevin, thank you for your thorough review of your garage door service with Rudy and Precision Door Service. It is our pleasure to offer outstanding customer service and professional trained technicians. Thank you for putting your trust in Precision and Rudy. We appreciate your business and stand behind our service and products.

AJ Installer/Tech Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Installer:
Review:

Our garage door spring broke, trapping both of our vehicles in the garage. Since it was Sunday, I had no idea how long it would take. I found Precision website, and the chat function popped up. A service technician was available, and we had a repair in about 3 hours! So we were thrilled. The technician was very professional and careful. Email confirmation of the appointment was appreciated. I really just wish all companies had service like this.
Jon
Duncan - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Quick service. Rudy was very professional and helpful.
Patti Downs
Rudy-Lead Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Mr Vallejos was very professional , clear in his descroiption of the problems and courteous too.
John Velin
Rudy-Lead Technician Service Provided:
Garage Door Repair
Technician:
Review:

On time, competent and pleasant. Very professional.
Les
Duncan - Technician Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Excellent service and competent with fast scheduling
Gregg & Frances Corwin
Tom Hartmon Service Provided:
Garage Door Opener Repair
Owner:
Review:

Excellent after hours emergency repair. Duncan was very prompt and replace the broken cable quickly. Nice work!
Randy Erickson
Duncan - Technician Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Not very happy with garage door as far as you people standing behind your doors only had garage door for two mo. And door failed structurly and your company does not seem to be interested to standing behind the door
Robert Schorr
A Response from: Kristi Hartmon

Thank you for your feedback Robert. We were happy to be able to come to a resolution and get your panels replaced and your garage door up and running today.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Our garage door stopped working on Sunday morning and we needed a quick repair or else I wasn't sure how I was going to get to work on Monday. Our repairman, Duncan, was very knowledgeable and friendly. He came out on Sunday afternoon and looked at what needed to be done and gave us a price quote before he did any work. He did a fantastic job and even fixed the second garage door that we had not called about. The fix was quick and easy and very well priced. We were pleasantly surprised at the service and the cost. We definitely highly recommend Precision Door if you need garage door repairs.
Dan Koopmans
Duncan - Technician Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Tom was all around great! He called when he was on his way and I received a text message with his info and photo. We had an emergency repair needed, he was able to come earlier than expected. He was extremely professional and provided us with options. He completed our repairs quickly and we’d definitely call Precision again!
Brian & Jenny
Tom Hartmon Service Provided:
Garage Door Opener Repair
Product:
Cables
Owner:
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