(877)820-5135

Read what people are saying
about Precision Garage Door in:

Shoreview, MN

Precision Garage Door of St. Paul
has received 27 reviews, averaging 4.81 Stars:
1 2 3 4 5
Review:

3 stars. Jameson did okay, he's a okay guy. Everything was just okay. I know I wanted a new opener. Jameson offered me a $1k garage door opener. I told him I called before service and was quoted $599. So then we agreed on $619 for a new opener. Got rollers, bottom brackets and cables on both sides replaced. That was a different cost. I was okay with price. He had issues with the Genie opener install. Said it would be 2 hours. Took 4+ hours. Also forgot to bring my light bulb that was included in purchase. But he brought it the next day. I noticed 2 loose nuts and bolts. The 2 Hockey Stick nuts and bolts were very loose and able to turn out by hand, called him and he said yes they need to be tight. I was able to do it myself. He was very rushed so he forgot. Also left staples on my garage floor. I sweep but just would have liked it clean with service. End result was okay. Didn't love it, didn't hate it... slightly disappointed given that they have 4.9 stars on Google.

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A Response from: Kristi Hartmon

We are sorry to hear that you have had this experience with us. Please be assured that we take your concerns seriously and will do all that we can to resolve them. Feedback from customers is an essential component of our business and helps us to improve. Please allow a short time for us to review your issue before we come back to you with some next steps.

Jameson - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Jameson - Technician
Review:

Service performed three hours after calling Precision on a Saturday. Service tech Chad was courteous, quick, and thorough. He answered questions and provided tips for door maintenance. I couldn't be more pleased.

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A Response from: Kristi Hartmon

Good to hear that your garage door issues were handled promptly and professionally. We are happy to help should you find yourself needing our services again in the future.

Chad - Technician Service Provided:
Garage Door Repair

Service Team: Chad - Technician
Review:

Great job to Jason and especially to his trainee (the hard worker ????) They were prompt and explained what was wrong how much it would be and got the job done quickly,! Thanks everyone!

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A Response from: Kristi Hartmon

It means so much to me and our team hat you took the time to write a positive review. Thank you for your kind words. I really appreciate the feedback and you letting others know of your great experience with us.

Jason - Install Manager Service Provided:
Garage Door Opener Repair

Product:
Opener

New Door Sales and Installation Team: Jason - Install Manager
Review:

Needed to have door seals and seal channels replaced on two 25-year old garage doors. Arranged for the work using the on-line chat. That was easy and worked well. The work was scheduled for the following day. I really appreciated the timing windows being 2 hours rather than the more common 4 hour slots. We received an email confirming schedule, one with the technician’s name (Colton) & his picture, and then a call shortly before he arrived. That all worked very well. Good system. Colton recommended door replacement, which I found a bit surprising, but considering their age maybe it probably should not have been. After discussion of door replacement cost & wait time and having a closer look at the condition of the doors, we went ahead with the repair as planned. Work was done in a timely manner and the end result met expectations. Will very likely have Precision replace the garage doors in the future.

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A Response from: Kristi Hartmon

Thank you so much for letting us know of your customer experience on your recent garage door repair visit. We value your business and being able to hear your perspective. We are happy to hear that you were satisfied with the repair service you received and we welcome the opportunity to upgrade those doors when the time is right for you. Let us know if you have any questions in the meantime!

Colton - Technician Service Provided:
Garage Door Repair

Service Team: Colton - Technician
Review:

Jonathan is the best technician EVER to visit our house. He is professional, personable, listens well, and timely. We appreciate his thoughtful recommendation and absolutely love our new garage door opener. We highly recommend Precision!

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A Response from: Kristi Hartmon

Thank you for sharing that you recently received excellent and personable garage door service. Your excitement and detail are heart warming. We hope you will allow us to help again should you need us in the future.

Jonathan - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Jonathan - Technician
Review:

Very happy with the service at precision door. They responded very quickly gave me same-day service very nice new garage door opener the two people who helped were great answered all my questions. Would definitely recommend their services to anyone.

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A Response from: Kristi Hartmon

We appreciate hearing from you and we appreciate you letting us know that you are happy with your repair service and with the new opener you purchased. It is great to hear that your service was timely and your issues were taken care of professionally and met your expectations. We look forward to helping you should any need arise in the future.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

I choose your company because someone told me that you guys were reputable. From the inception of the call through the end of the service appointment, everything went perfectly. The original contact that I had on the phone with the agent was done very professionally. She was patient she listened to my concerns, she was very calm and she booked up an appointment for me as early as she could. I received a call from Jonathan the next day when he was on his way. He was on time he was very cordial, he was extremely knowledgeable, he showed me that I could trust him. The work he performed was satisfactory to me and it was done in a timely manner. After completion he explained to me how to operate the openers, the wall-mounted opener, and went through all the different system with me. I was impressed. I ask him to leave his business card because next time I have a problem, I want him to come and take care of it for me. Having employees like Jonathan will make your company more and more prosperous. I want to thank you for sending him over. BTW : he replaced the motor and drive chain, he tuned up all the springs, he added an outside keypad, and installed the safety lights on the door frames.

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A Response from: Kristi Hartmon

We wanted to thank you for your recent rating and review. Everyone here was delighted with your detailed feedback on our process and customer service and were so glad to hear of your positive experience. We love making our customers happy. We hope you will allow us to do that again for you in the future.

Jonathan - Technician Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Service Team: Jonathan - Technician
Review:

Today was the second time I requested service from Precision. Both engagements were timely, professional, and successful. Highly recommend this company. Mike, the service technician, was thorough in his explanation of work to be performed. Good job!’

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A Response from: Erica Amundson

Thank you for letting us know of your experience with our Company. We are glad to hear that Mike was able to resolve your garage door needs and that you are satisfied with our service.

Mike G - Technician Service Provided:
Garage Door Repair

Service Team: Mike G - Technician
Review:

Overall, this was a very positive experience. My old garage door opener decided to stop functioning on a Saturday night...just would not lift the door. I called several places, and did not hire any of them, due to big trip charges, huge hourly labor rates, and disinterested customer service people. When I hit your company, your answering service was obviously connected to you. Operator Kim could describe how your company functioned, its philosophy, how fees worked, etc. She was also warm, caring, and supportive. She assigned my case to Technician Alex. Alex arrived on time this morning (actually 10 minutes early), and was very personable, kind, and patient. I agreed to replace the opener, rather than repair the old one, but felt he gave me the time to make that decision on my own. There was no pressure at all. He was knowledgeable, and was able to answer all of my questions about the new equipment and about the invoice. He was also efficient, and installed the new opener and the additional equipment in record time. And, it's all working very nicely right now. Initially, I was attracted to your ad that indicated you worked on weekends for no additional fees. I was calling late on Saturday, so all of your Sunday slots were filled. I decided Monday AM was good enough, since everything else seemed so "right." Would not hesitate to call you again, and plan to recommend you to others.

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Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

I was in desperate need of a new garage door but wasn't ready to buy. I was going to just have them do a temporary fix to get me by for a couple months. When the Service Tech (Ryan) came to my house he was very friendly and professional. He was honest and very up front about his thoughts. He wanted to make sure that I received quality work, part of that was him telling me that my 30 year old garage door was beyond repair and that he could not in good ethics feel good about even trying to repair it when it was in need of replacing. He spoke to his boss to see what he could do to make sure I was taken care of the right way. I have an odd size door and because that they do not stock my door in their normal stock. He really spent the time to make sure that I was taken care of and felt good about the service and products I am receiving. I would defiantly recommend this company to others and especially my service tech Ryan. Thank you Ryan for taking good care of my garage door needs.

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Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

We called on a Sunday night and Jonathan was here promptly at 8am Monday morning. Great service, prompt, professional and honest pricing. Thank you!

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Jonathan - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Jonathan - Technician
Review:

Quick dame day service.

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Troy figured out the problem right away. The socket didn't work. He connected an extension cord to the opener and the door worked. He also alined the electric eye do that it would word consistently. He sprayed the rollers so they would run smoother.

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Service Provided:
Garage Door Opener Repair

Review:

Your reacvtion to my distress call was within 2 hours and Troy called ahead and on time. He was excellent in explaining options to fix my son's door. Work completed in 45 minutes. Thank-you Andy Holt

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Service Provided:
Broken Garage Door Spring Repair

Review:

Door was repaired about 2 months ago. New problem arose and the technician, Jason came back to fix it. Service was prompt, professional, and handled courteously. Very pleased with the way the situation was handled. Thank you and Jason for a great job.

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Jason - Install Manager Service Provided:
Garage Door Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

Fast service, great job!

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Jason - Install Manager Service Provided:
Garage Door Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

Devon was very personable and professional. However a $381invoice for 30-45 minutes of work does not add up in my opinion. I feel like I was charged for weekend work when the website states otherwise.

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A Response from: Kristi Hartmon

Tristam, thank you for bringing your concerns to our attention. We appreciated you returning Tom's call after we reached out to talk through your concerns. We take our customer reviews very serious. We wanted to make sure you understood that we do not charge extra for weekend work and you were charged the same as if you called in during and weekday. We are happy that you found resolution with Tom and thank you for kind words regarding Devon's professionalism.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Overall we had a great experience with Precision Door Service. We had a cable break on our garage door and needed to have it repaired quickly. Precision Door was able to come out the next day and made all the necessary repairs. Josh came out and provided an initial estimate and explained everything clearly. His work was exceptional and we have had no issues since. We would highly recommend Precision Door to others in the area!

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

We selected Precision due to good reviews from customers in our area. The website was very user friendly to prepare and review the garage door we wanted we were prepared for the Sales visit. The salesman was very professioanl and knowlegable. The installers were also VERY professonial and efficient. The commication from start to finish was excellent.

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Chris - Door Designer / Sales Service Provided:
Install Garage Doors

Product:
Garage Doors

New Door Sales and Installation Team: Chris - Door Designer / Sales
Review:

I called Precision to fix and service my garage door. Devon came out to do the work he was very kind and knowledgeable. He completed the job quickly and efficiently.

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Service Provided:
Garage Door Repair

Review:

A little more money than I expected but great service and quality work.

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Service Provided:
Garage Door Repair

Review:

Had a problem when my husband got home, his car wouldn’t connect to the new opener. Rudy came back the next day and did it for him. What a great guy for your customer service! Happy. In. Shoreview

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Service Provided:
Garage Door Opener Install

Product:
Rollers

Review:

Fast and and professional!

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Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Jon Holton arrived when he promised, provided a detailed estimate and asked for permission before doing any work. He not only fixed our non-functioning door but adjusted it so that it is quieter than when we bought our home. He also advised us how to do simple maintenance that will help keep our door working quietly. I am recommending Precision Door Service to all my friends and neighbors.

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Service Provided:
Garage Door Repair

Review:

Outstanding service! Technician was prompt, friendly and professional.

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A Response from: Kristi Hartmon

Thank you! This is wonderful to hear. We appreciate your business.

Service Provided:
Garage Door Opener Repair

Review:

Best service ever!! I received an email appointment confirmation when I booked the service. I recieved a call from the tech that they were on their way & an email with a photo of the tech. They arrived on time. Gave me a thorough estimate & explanation of the problem. The repair was finished in less than 1 hour. Compkete walk rhroufh when completed explaining everything they fixed or repaired. Best service company. I would recommend them to everyone, including my mother!!!!

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A Response from: Kristi Hartmon

Darren, this is great to hear! Thank you for taking the time to review your service. We take pride in providing the best possible customer service and professional service on garage doors and operators. Thank you for trusting Precision Door, even with your mother; that says a lot and we appreciate it.

Tom Hartmon Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Owners: Tom Hartmon
Review:

Precision's service was amazing! First, they set up an appointment for the very next day. My technician Rudy was right on time, professional, and fixed my opener (instead of trying to sell me a new, more expensive one) in a matter of minutes! Couldn't be happier ????

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

St. Paul Area

(651) 355-1712

(651) 355-1712
Woodbury / Oakdale Area

(651) 605-0426

(651) 605-0426
Western Wisconsin Area

(715) 629-1310

(715) 629-1310
Roseville / Maplewood Area

(651) 355-1712

(651) 355-1712
Eagan / Apple Valley Area

(651) 605-0426

(651) 605-0426
Minneapolis Area

(612) 326-3844

(612) 326-3844
Eden Prairie / Minnetonka Area

(952) 252-6189

(952) 252-6189
Maple Grove / Plymouth Area

(763) 354-7246

(763) 354-7246
Coon Rapids / Blaine Area

(763) 317-1427

(763) 317-1427
Precision Garage Door Twin Cities
Office: (651) 355-1714
53 Woodlynn Ave
Suite C

St. Paul, MN 55117
Precision Garage Door Twin Cities
Office: (952) 800-3338
14607 Felton Ct
Suite 118

Apple Valley, MN 55124
Precision Garage Door Western Wisconsin
Office: (715) 201-2933
595 Schommer Dr
Suite B

Hudson, WI 54016