(877)820-5135

Read what people are saying
about Precision Garage Door in:

Roseville / Maplewood Area, MN

Precision Garage Door of St. Paul
has received 285 reviews, averaging 4.92 Stars:
1 2 3 4 5
Review:

Our experience with Precision was very pleasant and Zac was friendly, professional & very knowledgeable. He provided quick service & helpful information regarding our situation. We will not hesitate to contact Precision service in the future.

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A Response from: The Precision Team

It is a great honor to have gained a new devoted customer. We value your feedback and are happy that you were satisfied with the level of service you received from our team. We look forward to being able to help should you need us again in the future.

Zac - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Zac - Technician
Review:

Made the call and they were out in an hour job completed in less and checked to make sure there weren’t any others problem

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A Response from: The Precision Team

We are happy to have been able to provide you with the expedient and thorough repair service you deserve. It is great to hear you are happy with the results.

Jonathan - Technician Service Provided:
Garage Door Repair

Product:
Rollers

Service Team: Jonathan - Technician
Review:

The lady who took my call and scheduled the appointment was not even close to the bid when the technician arrived. I even said so worst case it would cost this amount and she said yes. It was almost three times the cost. Turns out she quoted me one spring and the cheapest spring. I asked if they would need to replace both she said no. My technician said he would only do both. Then I was stuck paying $85 service call for them to do nothing or three times the initial quoted cost. I would shop around and choose a company that does not lie to you to get the technician out there. Or plan on whatever they quote you it will be triple the cost.

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A Response from: Kristi Hartmon

We receive this feedback with thanks. It is always good to hear from our customers. We are sorry your expectations were not met. We realize the importance of over-the-phone price estimation, however it is difficult to diagnose or know the safety and size requirements of each garage door issue before arriving on-site. We try to generalize, which does not always work out and in this case it seems the latter. Our team takes these comments seriously and we have heard you. We will be reaching out to discuss this matter further.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Technician was not only on time but early. Thorough description of the problem and how to do maintenance going forward. He pleasantly answered our questions. We are very satisfied with the result.

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A Response from: Kristi Hartmon

It is great to hear that your garage door issues were addressed in a timely and efficient manner. We are happy that you are satisfied with your service and hope you will reach out again should you need our services in the future.

Jonathan - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Jonathan - Technician
Review:

Jonathan not only fixed our garage door but told me how to lubricate in the future. He came out the morning after I called. Excellent service.

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A Response from: Kristi Hartmon

We are happy to have been able to assist in your recent garage door repair situation. Thank you for calling on us in your time of need and for letting us know how your experience with our company went. We appreciate you.

Jonathan - Technician Service Provided:
Garage Door Repair

Service Team: Jonathan - Technician
Review:

Jameson is terrific. Very polite and informative. On time and very easy to work with. Thank you for helping us out! _Kimberly

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A Response from: Kristi Hartmon

We are happy to have helped with your garage door repair needs. Thank you for your trust in our company and for letting us know of your recent experience. We appreciate you.

Jameson - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Jameson - Technician
Review:

It was such a great experience. I messaged them on their website Sunday afternoon and was able to get an appointment for the next day. Jonathan Zwart was the technician that visited my home and he was a professional. He was able to show me exactly why my garage door opener wasn't working and gave me plenty of information about how the door was supposed to work. I will definitely work with Precision anytime I need garage door work done. They are a great company!

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A Response from: Kristi Hartmon

We are happy to hear that you were satisfied with your recent garage door opener service and that you will call us again when you need us. Returning customers are a great compliment to what we do and we will continue to offer you timely and professional service in the future.

Jonathan - Technician Service Provided:
Garage Door Opener Repair

Product:
Rollers

Service Team: Jonathan - Technician
Review:

Jonathan called on his way to our home and arrived on time. After the initial inspection he thoroughly explained what was needed to repair the door and why it was needed. He also serviced the garage door opener and made sure it was working properly. Finally, he showed me how to lubricate the hinges and bearings. Although I was a little surprised at the cost, Jonathan did a great job.

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A Response from: Kristi Hartmon

We appreciate your business and you taking time to let us know of your experience with our Company. It is great to hear that you are satisfied with the work that was done and the timeliness and professionalism of your repair. We value your business and your feedback.

Jonathan - Technician Service Provided:
Garage Door Repair

Service Team: Jonathan - Technician
Review:

Tried a different garage door company I had used in the past for a repair/replacement. That company had not returned a phone message for 3 days. I chose Precision based on other customer reviews and reading the biography. I really thought the pictures of team members and focus on customer safety was huge. I knew exactly who the technician was and informed the entire time. Service was prompt and entire garage system was evaluated- not just the initial problem. Would recommend Precision every time.

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A Response from: Kristi Hartmon

Thank you for giving Precision a chance to become your new Garage Door Repair Company! We appreciate hearing all of the aspects of our business model that you value. Thank you for your business and for sharing your experience which helps us continue to provide the service our customers expect and deserve.

Jameson - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Jameson - Technician
Review:

I had a door that would only go up a few feet. I determined that there must have be a broken spring, although I couldn't see the springs and determined that they must be within the tube shaft.. I called Precision, and they came out within two hours of my call. Jonathan Zwart, the technician explained that I had a Dalton Torquemaster lift assembly which were light duty, and suggested that the entire assembly be replaced. It was evident from the size of the spring that was broken, that the assembly was not suitable Jonathan completed the conversion quickly and answered all my questions.

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A Response from: Kristi Hartmon

We are happy to have helped take care of your garage door issue in such a timely fashion. We know that household repair needs are an inconvenience and we aim to make them as painless as possible by taking care of it right the first time. Thank you for placing your trust in our product and our team. We appreciate your business and your feedback.

Jonathan - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Jonathan - Technician
Review:

Chris did a great job. Answered all my questions.

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A Response from: Kristi Hartmon

We are happy to hear that your garage door problem was addressed and completed to your satisfaction. Thank you for your business and for your feedback. We appreciate hearing from you.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Precision was able to come out the morning after I called for an appointment! Very fast and Mike W. did an excellent job in both installing what I needed and explaining the process so I could understand it.

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A Response from: Kristi Hartmon

We are happy to help! Timely and expert service is what we do and we appreciate hearing that you were satisfied with your recent garage door repair visit. We thank you for taking the time to let us know of your experience.

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Precision disassembled old door, hauled away, and installed new one. Chris did a great job suggesting and informing us about getting the new door. Mylee set us up with scheduling. Donny did a great job installing door, keeping work area neat and instructing functions of door and openers when completed. All said and done… we’re very pleased with every stage of this project! Thanks to all, door looks great!

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A Response from: Kristi Hartmon

We truly appreciate your business and thank you for sharing your experience with our Team throughout the process of buying and having a new garage door system installed. It really does take a team to ensure these projects run smoothly and having you point out every point of contact and that the all ran smoothly speaks volumes. We value your feedback and appreciate your detailed comments as they help us stay focused on what we do for our customers and why.

Donny-    Installer Service Provided:
Install Garage Doors

Product:
Garage Doors

New Door Sales and Installation Team: Donny- Installer
Review:

Our technician was here on the time promised, very efficient, and informed me of everything that was needed. I have found a new garage door repair company.????????

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Alex - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Alex - Technician
Review:

3 stars. Jameson did okay, he's a okay guy. Everything was just okay. I know I wanted a new opener. Jameson offered me a $1k garage door opener. I told him I called before service and was quoted $599. So then we agreed on $619 for a new opener. Got rollers, bottom brackets and cables on both sides replaced. That was a different cost. I was okay with price. He had issues with the Genie opener install. Said it would be 2 hours. Took 4+ hours. Also forgot to bring my light bulb that was included in purchase. But he brought it the next day. I noticed 2 loose nuts and bolts. The 2 Hockey Stick nuts and bolts were very loose and able to turn out by hand, called him and he said yes they need to be tight. I was able to do it myself. He was very rushed so he forgot. Also left staples on my garage floor. I sweep but just would have liked it clean with service. End result was okay. Didn't love it, didn't hate it... slightly disappointed given that they have 4.9 stars on Google.

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A Response from: Kristi Hartmon

We are sorry to hear that you have had this experience with us. Please be assured that we take your concerns seriously and will do all that we can to resolve them. Feedback from customers is an essential component of our business and helps us to improve. Please allow a short time for us to review your issue before we come back to you with some next steps.

Jameson - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Jameson - Technician
Review:

My experience with Precision Door was Excellent. Mike, our technician, was on time and kept us informed of his arrival. The work was done in a professional manner after a review of our situation and what level of materials we would prefer. The work was completed in less than 45 minutes and our new garage door system works better than it was new. I would certainly recommend Precision Door to others who need repairs.

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A Response from: Kristi Hartmon

We are happy to hear that your recent garage door repair service was performed to your satisfaction. We always strive to work efficiently and provide the level of service our customers expect and deserve. Thank you for letting others know as well so that we can continue to work hard for our community.

Mike G - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Mike G - Technician
Review:

Available. Arrived day of and on time. Knowledgeable and friendly service technicians. Competitive rates. Simply everything desired from a service provider. Calling in the future for all garage door needs.

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A Response from: Kristi Hartmon

We appreciate hearing that we have gained a repeat-customer! Thank you for letting us know of your experience and the details of the process of your repair visit. Your feedback helps us continue to offer stellar service every day.

Chad - Technician Service Provided:
Garage Door Repair

Service Team: Chad - Technician
Review:

Very helpful people, they fixed our garage door within 24 hrs of call on the weekend. The person who came out was very quick and had no issue answering even the curiosity questions we had.

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A Response from: Kristi Hartmon

We are always happy to help and we thank you for sharing your experience with us and others. Timely, professional and courteous service are what we strive for -- glad to hear we hit the mark.

Chad - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Chad - Technician
Review:

Called at 3:45pm. Precision was able to do repairs same day. Jason and Jameson were very proficient and professional. Thank you for the quick service!

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A Response from: Kristi Hartmon

Happy to help, and happy to hear that you were pleased with the timely and expert service you received. Thanks for your business and for your review of your services.

Jason - Install Manager Service Provided:
Garage Door Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

Very wothwhile experience. What resulted in being only a minor issue was valuable in having Service Tech, Mike Greek, proivde some valuable insight and information for going forward. Was very hlad he could come and look over the garage door and its condition. This was the third visit from Precision Door regarding issues and each was handled very well with efficiency and also calmly explaining issues for future consideration. Recommended highly.

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A Response from: Kristi Hartmon

Thank you for your repeat business and for taking the time to post of your experiences with us. We value your feedback and your trust in our team. We are here to help should you need us again in the future.

Mike G - Technician Service Provided:
Garage Door Repair

Service Team: Mike G - Technician
Review:

Service performed three hours after calling Precision on a Saturday. Service tech Chad was courteous, quick, and thorough. He answered questions and provided tips for door maintenance. I couldn't be more pleased.

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A Response from: Kristi Hartmon

Good to hear that your garage door issues were handled promptly and professionally. We are happy to help should you find yourself needing our services again in the future.

Chad - Technician Service Provided:
Garage Door Repair

Service Team: Chad - Technician
Review:

Great job to Jason and especially to his trainee (the hard worker ????) They were prompt and explained what was wrong how much it would be and got the job done quickly,! Thanks everyone!

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A Response from: Kristi Hartmon

It means so much to me and our team hat you took the time to write a positive review. Thank you for your kind words. I really appreciate the feedback and you letting others know of your great experience with us.

Jason - Install Manager Service Provided:
Garage Door Opener Repair

Product:
Opener

New Door Sales and Installation Team: Jason - Install Manager
Review:

Needed to have door seals and seal channels replaced on two 25-year old garage doors. Arranged for the work using the on-line chat. That was easy and worked well. The work was scheduled for the following day. I really appreciated the timing windows being 2 hours rather than the more common 4 hour slots. We received an email confirming schedule, one with the technician’s name (Colton) & his picture, and then a call shortly before he arrived. That all worked very well. Good system. Colton recommended door replacement, which I found a bit surprising, but considering their age maybe it probably should not have been. After discussion of door replacement cost & wait time and having a closer look at the condition of the doors, we went ahead with the repair as planned. Work was done in a timely manner and the end result met expectations. Will very likely have Precision replace the garage doors in the future.

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A Response from: Kristi Hartmon

Thank you so much for letting us know of your customer experience on your recent garage door repair visit. We value your business and being able to hear your perspective. We are happy to hear that you were satisfied with the repair service you received and we welcome the opportunity to upgrade those doors when the time is right for you. Let us know if you have any questions in the meantime!

Colton - Technician Service Provided:
Garage Door Repair

Service Team: Colton - Technician
Review:

Good , knowledgeable service. We have a door than 20 years old. Precision has been very helpful in diagnosing problems and keeping it going.

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Colton - Technician Service Provided:
Garage Door Repair

Service Team: Colton - Technician
Review:

Very quick response and provision of service. And Chad was OUTSTANDING! He was thorough and explained everything both before and after he provided the service.

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A Response from: Kristi Hartmon

Thank you for your business and for taking time to share your experience with us. Your feedback is important to us and helps us to continue to provide the service our customers value and deserve.

Chad - Technician Service Provided:
Garage Door Opener Repair

Product:
Cables

Service Team: Chad - Technician
Review:

The tech called to let me know he running ahead of schedule and what time he would arrive. I also received an email regarding my appointment and his approximate arrival time. He not only repaired the part of the garage door that was needed but took the time to educate me on what happened and how to fix it in the future if I chose to. Professional, personable, and competent.

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A Response from: Kristi Hartmon

It is great to hear all of the aspects of your service appointment that went well. Thank you for sharing your experience with us so that we can continue to perform stellar service to all of our customers and exceed their expectations as well.

Chad - Technician Service Provided:
Garage Door Repair

Service Team: Chad - Technician
Review:

The technician was very prompt and helpful, besides being so friendly. He went over and beyond his professionalism. I will remember Precision when I need help again with my garage door and be sure to referred Precision to my family and friends. Thank you. Ray Garcia. (@@Rebecca Gurrola)

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A Response from: Kristi Hartmon

Thank you so much for your kind words and for the trust you put in our business and products by the mention of repeat business and referring your trusted network of influence. We are honored to hold that position and will be here when you need us!

Mike G - Technician Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Service Team: Mike G - Technician
Review:

Great service

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A Response from: Kristi Hartmon

Happy to hear that you are pleased with your recent garage door repair visit! Let us know if you have any additional needs or questions in the future -- we are here when you need us!

Jonathan - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Jonathan - Technician
Review:

Jonathan Zwart was probably the best service provider I have ever seen with household repair. He explained everything perfectly and didn't try to sell me stuff that was unnecessary. He even slapped on my keyless entry in about 30 seconds. Great employee. Needs a raise!

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A Response from: Kristi Hartmon

We appreciate you letting us know that you had a great experience with your service and your Service Technician in dealing with your garage door repair issues. We are always thrilled to hear that we are doing a great job for our valued customers.

Jonathan - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Jonathan - Technician
Review:

Jonathan is the best technician EVER to visit our house. He is professional, personable, listens well, and timely. We appreciate his thoughtful recommendation and absolutely love our new garage door opener. We highly recommend Precision!

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A Response from: Kristi Hartmon

Thank you for sharing that you recently received excellent and personable garage door service. Your excitement and detail are heart warming. We hope you will allow us to help again should you need us in the future.

Jonathan - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Jonathan - Technician
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