Garage Door Repair in Minneapolis & St Paul

James Holper

Made 2 appointments and didn't show up for either

Matt Haskin

I ended up not using them. I called the day of my appointment to get some more information on the price of my broken spring replacement. The person on the phone stated springs replacement starts at $260 and goes up from there. I kept my appointment thinking it would be a bit more for both springs but never expected almost $900 when the guy showed up. Cost me a $49 trip charge. Seems like a revenue stream for them to tell people a lower price on the phone. Just be aware of this.

Gene Pittman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The only thing I have to say is I was charged 49.00 to tell me that they wouldn’t repair my door and tried to upsell a conversion kit for 2498.00 dollars. I don’t recommend this company

Angelina Anderson

My garage door wouldn’t go up without a bit of a nudge- from previous experience we knew that it was a coil or spring that needed to be tightened or perhaps the bearings needed to be oiled. After a 25 point Safety inspection and $45 later I was told we had a $17-$1900 repair. Haven’t seen a high pressured sales pitch that was so suave and fraudulent for a long time. Good thing common sense took over!

Jay vander voort

LiftMaster is a nightmare of problems. The opener does not work and there is no guarantee that replacing it with another one will solve the problem. Installer informed me that it's likely that replacing it is likely to be another nightmare of failure again.

blovela

An AI agent answers the phone and pretends to be a real person which is deceptive.

Gail devereaux

The technician was very friendly, that was a positive. However, to fix my spring cost me $956.00 which seemed ridiculous, but I needed it done. When I spoke to my neighbor who had the same situation less than a year ago, he didn’t even pay half my cost. I should have shopped around, my bad. Before using this company, I’d get quotes elsewhere.

Mike Nelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was told on the phone that pricing for replacing springs started at $250. When the tech looked over my door, everything was OK so all I needed was the springs, but now somehow the price had gone up to $700. Nice scam and I bet it works most of the time, but I got mine done for less than $400.

Sudeep Pomar

Had a very costly repair after the cable snapped. But unfortunately, a couple of days after the door either jerks in partly opens/closes and few times just snaps off of the opener track that I have to use the emergency opening string to snap it back. The gentleman came in the following morning and said there is more to the repair with sensors etc. which he said he did not touch. Sensors are in the vertical tracks which got replaced so not sure how they were not touched. Either way, the primary problem is with the unsnapping of the pull up unit. Very frustrating that I have to get home to open the door for my family.

Greg Zeno

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called for a quote to fix my torsion springs. The person said it was $250 per side which I still thought was high but they were responsive it could come out right away so I accepted that. The service tech arrived and went through what he said was a safety check. He was a super nice guy and then informed me that I needed a new center bearing because mine was plastic. I told him I never heard of a center bearing going out and how did he know it was bad. He told me it would be nearly $1,000 to fix the door two Springs and the bearing without even knowing if the bearing was bad. So I said you're telling me the bearing is nearly $500? Because I was quoted $500 for two Springs. At that point it was not worth debating it I told him I would pay the service fee and sent him on his way so in the end I still got screwed in the end out of 49 bucks.

Cory Olson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Do your homework and check around before hiring them. Sure, they have a 24-hour line and will get out there. But, once they have you on the hook for the trip charge, they’ll charged twice as much as the next company. Sure enough, when I asked another company for a rough estimate on cost, he said it would be half the price of what was charged. I should have done my homework first.

John Scott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called and set up appointment to replace a broken spring. After the service person said hello, he said I see you are looking to replace your garage doors. I advised him all I wanted was to have the spring replaced. The person who took my appointment quoted $250 to $300 for the replacement of the spring on one door. Since they were coming out I also wanted the spring replaced on the other door. So $500 to $600 for the job. When the service person was done reviewing the doors he said the price with military discount for all of the things that needed to be done was $3,995. My door has only one spring. He said doors need two springs to be safe. Wow, single doors only need one spring and the other items he said I needed did not need to be replaced. I have been in the garage door industry for 40 years and this is the worst transaction I have ever seen!

Kimberly Ahlman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were honestly left with more questions than answers. They left, the garage door still didn’t work and they charged us $300. Didn’t take anything off until I asked. All they attempted to do was sell us a new garage door and opener. Pretty disappointed

Cory Olson

Do your homework before calling them. I wish I had, because I got taken for a sucker. Yes, they were very responsive. They had a 24-hour line to call, and I could schedule an appointment within a day. The tech was very friendly, arrived on time, and got the work done. But they are VERY expensive. I didn't know in the moment, so I said okay. I did some checking and confirmed that another company I called would have done the same project for less than HALF the cost. And if you look through the reviews, you'll see that others report the same thing.

Jake Swenson

Quote over phone for spring repair was around 2-400 $ comes out and quoted 1,000$. I declined still charged 85$ for the 2 mins to quote the job. UPDATE* i had another company come out and rebalance my springs for 150 $... Also I never worked with their internal team with this issue so I don't know why they're lying in the reply

janiereered

You call to schedule the work and told that it's a solid appointment; date and time confirmed. Company APPEARS to be competent at this point. BUT, company drops the ball and management "forgot" to put the appointment on their calendar. No apologies, no explanations. Oh, and their customer service staff is lacking in communication skills. So if you want to engage with a company that says "oops, my bad," and feels like they didn't do anything wrong, then this is the company for you. If they can't handle a 'minor' detail of actually placing the appointment on their calendars when you were told it was a 'solid' appointment date/time, watch out when you need warranty work. This isn't a company that values the customer's time. Just a BUYER BEWARE public service announcement.

groshkan 84

Called and asked about the price and they just have a starting price. Seriously? No top price? How can anyone commit if they don’t know what they are might pay?

Yednekachew Zewde

I trusted Lowe’s to replace and install new garage door the same as my old one. Lowe’s work with precision garage door service. Precision contact me and measure and take a pictures. After the measurement complete I got the estimate contacted precision office customer service representative her name is Alex told me to pay 40% $962.88 and I paid the 40%. After a couple days I make a phone call when will be installed but Alex she apologized and it will refund to my account and I have to pay to the Lowe’s She was new employee and no body train her properly.after I paid the full amount no body contact me even when will be installed after one week I make phone call to Lowe’s and the customer representative make phone call to precision left voice mail. After that precision person called me I gave all my information and he will get me back soon. After 20 min called me back and told me they will installed June 15. But they installed one layer garage door instead of 2 layer without my knowledge. I try to contact the precision garage door service still I didn’t get any answer. I don’t recommended Lowe’s and precision.

B T

Hard sales push and upsell tactics. Had a broken spring and I called in for a quote - around $300. Alex came in and basically said they HAVE to do both springs AND replace a bearing. Also recommended other unnecessary fixes. Gave me a bid at over $1k, ALL OR NOTHING. I said no. Called another place (name of a great lake) and they fixed it for under $400. They also mentioned that the BEARINGS ARE JUST FINE, quite the contrast of what Precision said... Not real impressed with Precision tactics.

Dennis Reber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike arrived promptly and did a quick assessment of the issue before writing up the estimate for repair/replacement. I was led to believe that the cost would be significantly less than the $155 which I was charged. This was for an approximately 15-minute visit. Isn't there a flat fee for an estimate?

Shane

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

If I could leave a -49 review, I would. Or at least a Zero because that is what I received from this company for service and repair! It seems like if you don't get prices quoted to you over the phone before this company shows up to your property, they will write up 3 quotes for 3 times the price of an honest company for you to choose from (all without even stepping one foot on a ladder you have set up under your 8 foot door for them). At least you can give them the $49 of your hard earned money to leave and hire someone honest and still get your door fixed properly for way less money.

Shane Bazille

I called for a spring repair, instead I received 3 over inflated quotes, all made without the service person even going on the ladder I had setup under the 8' door. After declining the lowest of the 3 options I paid a $49 fee for this service. I called a different company that came out and fixed all the parts that actually needed to be replaced for less than half the lowest price I was given in my 3 options. One thing I learned from this experience is to ask more questions about them quoting prices on the initial phone call. There are very few parts involved in garage door repairs and apparently an extremely wide range of cost that different people feel entitled to charge for those parts.

Peter Tang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very bad company—- trying to rip off people!!! Should get -100 stars. Why?—— I called on Saturday & talked to Mindy and I confirmed on the phone that the charge to replace broken garage cable with the total charge including labor $170+ tax . I asked her 3 times on the phone and she confirmed that. You can check the recording. BUT the guy came and pretended like it is a serious issue with the garage and told me it cost me $890 to replace JUST one broken cable, and other 2 options 1800 and 3000+…. They think I am stupid or what????!!! I will tell ALL people I know about this company. Now I just came to Home Depot to buy 2 cables $8.99 each and fix it myself!!!! It takes me not even half an hour…. SOOOOO TERRIBLE !!!!

Jodi Baggenstoss

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have 8 properties in Woodbury and I exclusively used Precision for all of my garage door needs. I have every invoice from Precision over multiple past years. I had a 1 car garage door opener at a townhome that was having issues. The tech Gregg came out and said that the garage door opener needed to be replaced. He went on to give me a quote of $3,500 to replace all of it $3,200 to replace most parts and $2,800 to replace some. He was on speaker in my office so multiple people heard him. I called a competitor company and did it for $630. I went back to all invoices and I have never even came close to paying $3500 for an opener. I will never call Precision back to do any service, ever!

Bilal Elmi

Paid $600 to fix my garage door based on the company’s 5-star reviews. Just two months later, the garage wheels fell off and it stopped working again. When I called, I was told it would cost $199 just for a technician to come out and look at it because it was after 5 PM and it considered emergency. That didn’t sit right with me given how recent and expensive the repair was. The service felt rushed and more focused on upselling than actually fixing the problem. Would not recommend.

Bilal Elmi

I hired this company because of their 5-star reviews and paid $600, expecting solid, reliable work. Unfortunately, I was really let down. Chad Magaard worked on my garage door, but it broke down again just two months later. What made it more frustrating was the follow-up. When I called after it stopped working, I was told it would cost $199 just to come out, since it was 5:00 PM and considered “after hours.” That didn’t sit right with me given how recent and expensive the repair was. Overall, their service felt rushed and focused on upselling rather than doing quality work. I expected better for the price I paid and wouldn’t recommend this company based on my experience.

Mark

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech came and didn’t attempt to repair or even check what was wrong. He right away said it wasn’t fixable because of the older springs. He was more worried about writing up and estimate for over 4000.00 for a new door. I declined, went to you tube to troubleshoot if it was my springs. It wasn’t. I was able to get it working myself. I called for him to Fix not try and sell me a new door, or at least really legit try to fix 1st before he tried to make a sale. Wondering if he even knew how to do any kind of repair.

Kelsea Rush

Terrible experience. The garage repair guy was pushy, arrogant and rude. The garage door is not properly aligned and he was so bad I don’t want to ask him to come back to fix it.

John Rice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called your company, honestly, because they were the first ones on the list of repair shops most to me. Your representative showed up quickly was professional and pleasant He provided me with a complete quotation on what it would take to completely rebuild my garage doors, when my call was to get my one door back up and running because of a broken cable. The one thing he did NOT do was solve my problem. When my issue was a broken $10 cable I was offered a $2100 solution to a lifetime warranty replacement of all hardware, and an additional quote for $7000+ to replace the for all my doors. It was a shameless upsell and left me where I was when I called except for the $49 service fee. I am left with no alternative that to call a competitor to get my one door up and running, and then others for a quote to bring my doors into a like new state. Your company will not be on the list of those who are offered a chance to do those repairs.

Michael Reinhardt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They replaced one spring 2021 and for $260 now they say its $380 and blame the increase on "COVID". He said that was pre-COVID well actually 2021 was not Pre-COVID that would have been 2019 or before. Asked for a detailed quote of labor and parts and they basically refused so I called another garage door company and they were able yo provide the quote over the phone. It's a spring just isn't that complicated. Why you would deliberately obscuring the prices is unprofessional and shouts "we are going to overcharge you".