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Precision Garage Door of St. Paulhas received 15 reviews, averaging 1.00 Stars:
Saint Paul, MN
Product:
Service Team: Patrick - Technician
Apple Valley, MN
Was way out of line quote compared with other service providers.
- Jorge A
Thank you for providing feedback on your experience with Precision Garage Door. We're sorry to hear that you found our quote to be higher than other service providers. We strive to offer competitive pricing while maintaining the highest standards of quality and service. However, we understand that price is an important factor for our customers, and we appreciate your honesty in sharing your perspective. If you would like to discuss your quote further or explore options to better meet your budget, please don't hesitate to reach out to us. Your satisfaction is important to us, and we want to ensure that you receive the best value for your investment. Thank you for considering Precision Garage Door, and we hope to have the opportunity to exceed your expectations in the future.
Hudson, WI
Called because my door came off the track. Appointment was booked in a timely manner. I was not home at time of service, but my wife was. After 30 minutes, the service was supposedly completed and my wife was informed and given a $400 bill. Oh, but they waived the $85 trip fee. Give me a break. No new parts, just a couple screws removed and wheel put back in. When I came home hours later, I pressed my opener and door came off track again. Tech informed and came back out and fixed again. I was told if I wanted to make sure it doesn’t happen again, I need to pay for new wheels, etc. give me a break. Not impressed at all. What a complete rip off. Steer clear
- Geoff S
We were terribly sorry to hear of your experience, but thankful for the opportunity to speak to you about this and work out a solution to make things right. We always appreciate hearing from our valued customers and will continue to strive for 100% customer satisfaction. Thank you for helping us with that mission.
Lino Lakes, MN
They came out to look at my garage door and charged me a service fee just to come out and said it would be waived if we proceeded like they were giving me a discount or something!! Then proceeded to tell me I needed this and that on a 5 year old garage door and the price of the springs was double anyone else trying to say they have special springs and cables they are all the same!! When they told me the price I said no way it was over $1100 for replacing springs?? I called a different place who has been in business longer and great reviews that don’t try to rip you off ! And for garage door springs and cables and new Rollers my price was less than half of the 1100 precision garage door tried to charge me!! I would like them to refund my money because that is crazy what they tried to charge me!!! So feel free to contact me precision garage as I am waiting on a manager to return my call!!!
- Pat C
Your feedback has been received with thanks. Here at Precision Garage Door, we strive to offer the best service and always appreciate hearing from our customers on how we can improve. Thank you for taking the time to help us serve you better. We appreciate the opportunity to help with your garage door issues and were happy to refund the service fee as it was apparent that our recommendations for your complete repair was not matching your expectations.
Lakeville, MN
ZERO, if I could give a rating of ZERO I would, the tech did the work he was supposed to do but in leaving he broke the garage door in my third stall. When I called in about having a tech come out to fix the door they broke they wanted me to pay a service charge and if any parts/labor was needed I would need to pay for that. I sent an email about what happened and no response. I would call around to other garage door repair companies and not use this one.
- Brian Voneschen
Brian, I am so sorry to hear of this! Our apologies for the missed communication, but we are happy our Service Manager was able to reach you to discuss and schedule a service technician to return on January 25th to access. After accessing and troubleshooting the problem with your current garage door opener and incorrect wiring from a previous installation that was not done by our company that was causing your door not to work correctly. Our Service Technician fixed that issue and said it is working great. We are happy to help.
Product:
Arden Hills, MN
The lady who took my call and scheduled the appointment was not even close to the bid when the technician arrived. I even said so worst case it would cost this amount and she said yes. It was almost three times the cost. Turns out she quoted me one spring and the cheapest spring. I asked if they would need to replace both she said no. My technician said he would only do both. Then I was stuck paying $85 service call for them to do nothing or three times the initial quoted cost. I would shop around and choose a company that does not lie to you to get the technician out there. Or plan on whatever they quote you it will be triple the cost.
- Reid J
We receive this feedback with thanks. It is always good to hear from our customers. We are sorry your expectations were not met. We realize the importance of over-the-phone price estimation, however it is difficult to diagnose or know the safety and size requirements of each garage door issue before arriving on-site. We try to generalize, which does not always work out and in this case it seems the latter. Our team takes these comments seriously and we have heard you. We will be reaching out to discuss this matter further.
Oakdale, MN
I called them on Tuesday and they came out Wednesday and they sent the wrong person one for replacing the door not to fix it. He said we can have someone come out Thursday. Will he came out and did not have the right springs but said it could take up yo 1 month to get the right one in. My door won't open because my spring is broken. I told him I will call him later so he said you have to pay $75.00 now for me coming out and the coast would be over $750.00 for the springs. I called North Country and he was out In one hr. Had the right springs on his truck he fix my door and put the heavy duty spring on and only charged me $350.00.
- Ken Johnson
Thank you for bringing this to our attention. We were happy for this opportunity to speak with you about the misunderstandings that took place here and were happy to refund your trip fee as the errors were on our end. This experience has shown us a few things we need to work on in-house with communication and custom orders and we thank you for the opportunity to make this situation right and learn from the issues pointed out.
Lake Elmo, MN
Inexperienced and poorly trained. The service provided did not meet my expectations. The technician spent about 50% of the service call on his cell phone planning a fishing trip for the next day - which I found to be totally unacceptable!
- George Prudhomme
We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. Listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better; you are the most valued part of what we do.
Product:
Farmington, MN
I called Precision Door Service given on your site you stressed the fact that fixing a door can be done rather than a full replacement. When the technician got here, the response was the gear is sheered off so the entire garage door opener needs to be replaced. No consideration to even fix the opener was presented. The cost of replacing the opener was quoted at $500 dollars which is ridiculous. And I get charged $75 for the technicians to show up and give me this proposal. I've since purchased the replacement parts for the opener at a cost of $27 and will fix it myself.
- Fred Unger
Maple Grove, MN
If you ever need ur garage door fixed do not use this company. They will overcharge you. Technicians are fabulous. Company rips people off. They wave the $75 service fee if you use them but charge a minimum of $215. I had my cables replaced on my garage door. They charged me $83 for the cables when you can buy a pair @loweshomeimprovement @homedepot @menardshomeimprovement for like $8.99 @precisiondoorusa bad company and worse manager customer service. #badbuisness
- Raul Garcia
Product:
New Door Sales and Installation Team: Jason - Install Manager
River Falls, WI
The person that repaired our garage door was great. Friendly, efficient and knowledgeable. When it came to price. He was there less than 30 minutes. They have a flat fee of $210. Then supplies. It was a bit expensive. To quote another garage door repair person I talked to, sadly after the fact. “You got Screwed!”
- Brad M
Thank you for taking the time to write a review about Precision Garage Door online. We are sorry to hear that you felt this way and we're glad we had to opportunity to talk this over with you. I believe the communication gap was repaired and the value in our technician's expertise is better understood. The detail you provided helps us improve the customer experience and we sincerely appreciate your thoughtfulness in helping us deliver better all-around service.
Eagan, MN
We were able to get an appointment immediately but the estimate was double what we ended up paying with another company that came out 2 hours later. Be careful of the service fee that will be “waived” if they end up doing the work because once they are at your place the estimate is extremely high. You will end up paying the service fee.
- Debbie Machacek
New Door Sales and Installation Team: Jason - Install Manager
Eden Prairie, MN
Quick response and the tech, Devon was great. But the price for the 25 minute repair was ridiculously high. $160 for two 2 cables and 2 brackets - at Home Depot $20 $50 labor for lube & tune - sprayed door hinges that took 30 seconds $200 labor to reset door and rewind cables - took 25 minutes including setup & cleanup So as a retiree I just paid the tech over $500 per hour to fix my door and that's just not right. I know there's some experience involved here but still? What ever happened to simple, fair time & material pricing? Sorry but can't justify calling you again.
- Lee Scharf
Product:
Maplewood, MN
Jason was great however it would of cost me $736 for me to replace my unit so I paid the service fee and went down to Menards and paid $40 and replaced it my self. Recommend calling if you are only willing to buy there parts.
- Jake Mersberger
Jake, The quick set systems is a do it yourself homeowner version of a torsion system and we do not service or maintain them. The only option we have to repair is to convert the quick set to a conventional torsion system which replaces all of the lifting and moving parts, essentially making the door work like new.
Product:
New Door Sales and Installation Team: Jason - Install Manager
Oakdale, MN
I would not trust this company. I called and spoke to a customer service representative and told her that one of the springs had broken on my garage door. She said that would generally run $150, but couldn't guarantee that, which I completely understand. She they said it would be $60 for the trip if I chose not to go with their company to fix my garage door. I later realized why that was mentioned. When the service guys showed up, they immediately said they would not fix just the one spring because it was unsafe for them to do that. They also mentioned they would do a 24 point inspection and give me a quote. Immediately, I realized that I was being taken advantage of. The person on the phone told me that it would be approximately $150 for the one spring and the service guy said they don't even do one spring without the other. Awhile later, I got quotes of $555, $600, and $800 for them to replace wheels and clean this and that. I completely understand that every product and service has a price and I am willing to pay for the products and services I receive. However, these folks were called to my home under a completely different expectation of cost. I would advise anyone I know to avoid this company. Trust is one of the most important things a company can have with their customers. Based on the lack of integrity shown in my interaction, I have no trust in this company.
- Reid Charpentier
Product:
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Office: 952-698-0131
6520 Edenvale Blvd
Ste 210
Eden Prairie, MN 55346
This is a Soulless corporate rip off. My garage door stopped working 4 hours after a $1,000 repair. I can't close the door. The tech who did the repair left me his business 'card' that had a call center number on it, which is weird. Why would you have him give me a card with his name and a phone # if I couldn't actually get a hold of him? When I texted the number the tech used to call me in the morning, it said the number was not monitored which means you pay for a dialing service to connect me with the technician to keep a barrier between your workers and customers. When I called the call center for help, they said another department would be reaching out to schedule an appointment. When the "other department" never called me, I called back and was told I'll have to wait until tomorrow. This system of post sale deflection is by design. You have invested time, services, and planning to make it difficult to reach you, after you take my money. Why do you choose to operate this way? There was nothing local or personal about this experience. These business practices do not build trust. (even if your call center music says I can trust you)
- Matt Ferry