(877)820-5135

Read what people are saying
about Precision Garage Door

Precision Garage Door of St. Paul
has received 9 reviews, averaging 1.00 Stars:
1 2 3 4 5
Review:

I called them on Tuesday and they came out Wednesday and they sent the wrong person one for replacing the door not to fix it. He said we can have someone come out Thursday. Will he came out and did not have the right springs but said it could take up yo 1 month to get the right one in. My door won't open because my spring is broken. I told him I will call him later so he said you have to pay $75.00 now for me coming out and the coast would be over $750.00 for the springs. I called North Country and he was out In one hr. Had the right springs on his truck he fix my door and put the heavy duty spring on and only charged me $350.00.

-

A Response from: Kristi Hartmon

Thank you for bringing this to our attention. We were happy for this opportunity to speak with you about the misunderstandings that took place here and were happy to refund your trip fee as the errors were on our end. This experience has shown us a few things we need to work on in-house with communication and custom orders and we thank you for the opportunity to make this situation right and learn from the issues pointed out.

Mike G - Technician Service Provided:
Broken Garage Door Spring Repair

Service Team: Mike G - Technician
Review:

Inexperienced and poorly trained. The service provided did not meet my expectations. The technician spent about 50% of the service call on his cell phone planning a fishing trip for the next day - which I found to be totally unacceptable!

-

A Response from: Kristi Hartmon

We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. Listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better; you are the most valued part of what we do.

Mike G - Technician Service Provided:
Garage Door Repair

Product:
Cables

Service Team: Mike G - Technician
Review:

I called Precision Door Service given on your site you stressed the fact that fixing a door can be done rather than a full replacement. When the technician got here, the response was the gear is sheered off so the entire garage door opener needs to be replaced. No consideration to even fix the opener was presented. The cost of replacing the opener was quoted at $500 dollars which is ridiculous. And I get charged $75 for the technicians to show up and give me this proposal. I've since purchased the replacement parts for the opener at a cost of $27 and will fix it myself.

-

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

If you ever need ur garage door fixed do not use this company. They will overcharge you. Technicians are fabulous. Company rips people off. They wave the $75 service fee if you use them but charge a minimum of $215. I had my cables replaced on my garage door. They charged me $83 for the cables when you can buy a pair @loweshomeimprovement @homedepot @menardshomeimprovement for like $8.99 @precisiondoorusa bad company and worse manager customer service. #badbuisness

-

Jason - Install Manager Service Provided:
Garage Door Repair

Product:
Cables

New Door Sales and Installation Team: Jason - Install Manager
Review:

The person that repaired our garage door was great. Friendly, efficient and knowledgeable. When it came to price. He was there less than 30 minutes. They have a flat fee of $210. Then supplies. It was a bit expensive. To quote another garage door repair person I talked to, sadly after the fact. “You got Screwed!”

-

A Response from: Kristi Hartmon

Thank you for taking the time to write a review about Precision Garage Door online. We are sorry to hear that you felt this way and we're glad we had to opportunity to talk this over with you. I believe the communication gap was repaired and the value in our technician's expertise is better understood. The detail you provided helps us improve the customer experience and we sincerely appreciate your thoughtfulness in helping us deliver better all-around service.

Jason - Install Manager Service Provided:
Garage Door Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

We were able to get an appointment immediately but the estimate was double what we ended up paying with another company that came out 2 hours later. Be careful of the service fee that will be “waived” if they end up doing the work because once they are at your place the estimate is extremely high. You will end up paying the service fee.

-

Jason - Install Manager Service Provided:
Garage Door Opener Repair

New Door Sales and Installation Team: Jason - Install Manager
Review:

Quick response and the tech, Devon was great. But the price for the 25 minute repair was ridiculously high. $160 for two 2 cables and 2 brackets - at Home Depot $20 $50 labor for lube & tune - sprayed door hinges that took 30 seconds $200 labor to reset door and rewind cables - took 25 minutes including setup & cleanup So as a retiree I just paid the tech over $500 per hour to fix my door and that's just not right. I know there's some experience involved here but still? What ever happened to simple, fair time & material pricing? Sorry but can't justify calling you again.

-

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Jason was great however it would of cost me $736 for me to replace my unit so I paid the service fee and went down to Menards and paid $40 and replaced it my self. Recommend calling if you are only willing to buy there parts.

-

A Response from: Kristi Hartmon

Jake, The quick set systems is a do it yourself homeowner version of a torsion system and we do not service or maintain them. The only option we have to repair is to convert the quick set to a conventional torsion system which replaces all of the lifting and moving parts, essentially making the door work like new.

Jason - Install Manager Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

New Door Sales and Installation Team: Jason - Install Manager
Review:

I would not trust this company. I called and spoke to a customer service representative and told her that one of the springs had broken on my garage door. She said that would generally run $150, but couldn't guarantee that, which I completely understand. She they said it would be $60 for the trip if I chose not to go with their company to fix my garage door. I later realized why that was mentioned. When the service guys showed up, they immediately said they would not fix just the one spring because it was unsafe for them to do that. They also mentioned they would do a 24 point inspection and give me a quote. Immediately, I realized that I was being taken advantage of. The person on the phone told me that it would be approximately $150 for the one spring and the service guy said they don't even do one spring without the other. Awhile later, I got quotes of $555, $600, and $800 for them to replace wheels and clean this and that. I completely understand that every product and service has a price and I am willing to pay for the products and services I receive. However, these folks were called to my home under a completely different expectation of cost. I would advise anyone I know to avoid this company. Trust is one of the most important things a company can have with their customers. Based on the lack of integrity shown in my interaction, I have no trust in this company.

-

Service Provided:
Garage Door Repair

Product:
Springs

St. Paul Area

(651) 355-1712

(651) 355-1712
Woodbury / Oakdale Area

(651) 605-0426

(651) 605-0426
Western Wisconsin Area

(715) 629-1310

(715) 629-1310
Roseville / Maplewood Area

(651) 355-1712

(651) 355-1712
Eagan / Apple Valley Area

(651) 605-0426

(651) 605-0426
Minneapolis Area

(612) 326-3844

(612) 326-3844
Eden Prairie / Minnetonka Area

(952) 252-6189

(952) 252-6189
Maple Grove / Plymouth Area

(763) 354-7246

(763) 354-7246
Coon Rapids / Blaine Area

(763) 317-1427

(763) 317-1427
Precision Garage Door Twin Cities
Office: (651) 355-1714
53 Woodlynn Ave
Suite C

St. Paul, MN 55117
Precision Garage Door Twin Cities
Office: (952) 800-3338
14607 Felton Ct
Suite 118

Apple Valley, MN 55124
Precision Garage Door Western Wisconsin
Office: (715) 201-2933
595 Schommer Dr
Suite B

Hudson, WI 54016