Garage Door Repair in Minneapolis & St Paul

Gregory Burrell

I am completely dissatisfied with the service. I had the seals changed on my garage to eliminate bugs entering. The original guy replace the seals and solve the problem. A few days later it appeared that one of the seals was broken. Another person was sent out onto resolve this issue and that is where the problem started. There now is a gap between the seals and bugs are able to enter.

Edwing Gelvez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent work however, so over price and felt that he wasn’t very honest. He gave me a “deal” on things that I mentioned were not important. He said that the repairs were focused on safety issues. A bottom weather seal was not mentioned I said not but either way it was install and charged $160. Overall pricing went too high.

Steve Sizemore

Customer service was fine. Technician was fine. Prices are through the roof.

Maranda Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was nice and all, but was told right off the bat they couldn’t fix or determine what was wrong with my opener, as they don’t work on the brand I have. Maybe somewhere on the website list the brands you don’t work on to save people time and money. The website makes it sound like all known brands can be fixed. Also the price point is extremely high. If you’re looking to drop a few grand then maybe this is your place. I was looking for a quick few hundred dollar fix. All mine was doing was beeping and I ended up fixing it myself after he left. $1400+ just for a new opener? The cheapest being $1200? More affordable options would have been nice. $155 to spray the hinges..I used my $79 coupon for that, just to make it worth my time. Otherwise I would have paid him to come here and got nothing out of it.

Katie Casey

We had the whole set up replaced in 2020. Called to see if there was a warranty on it. I was told yes it's covered but there will be a $49 trip charge. That's ok. But I did not see where it said covered. So I called back to confirm it was in fact covered under warranty, and again they said it's. I said I am not prepared to pay anything besides the trip charge. They said oh yes it is. I asked my mom to look at the invoice from 2020 and she did not see it was covered either. So she, for a third time now, called to confirm this. And for the third time it was "covered". When the tech got here, no it was not. He said the $49 is of we did not want the work done, even though he had to leave to get the parts to fix it. That was another hour of time. But it would be $611. He said, maybe they misread the invoice. That means 3 people in their call center misread it. Seems the only goal is to get the appointment booked and get the tech out to the house. I don't like how they conducted business. The work was fine. Be careful when you schedule.

S D

The door opener itself works great, and overall I am very happy with the product. The installation crew was friendly and appeared to do good quality work, with only a few minor issues. My main concern was communication and follow-up from management. There was a billing issue that required me to call to have it corrected, but no one followed up with me afterward to explain what happened. I also noticed the outdoor keypad was installed slightly crooked. It is something I can easily adjust myself when I have time, but I called to discuss it and again did not receive a return call. Overall, the product and installation were good, but customer service and management communication could use improvement.

Daren Dressler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy was nice and gave me plenty of details about my garage door. But the prices were not good. Way overpriced! And he told me the total would be $300 but it was over $350. He quoted me over $1300 to replace my springs too! I will not be recommending this company to anyone because of the highly inflated prices. Even when I called a few companies afterwards, they told me those prices sounded really high.

Carl Dyrbye

This garage door company appears obsessed with asking you to do a review, even before they have performed anything, other than an inspection, and taken your money in down payment…

Adnan Alkhouli

Garage door not opening. Called for service. Smooth intake process, quick appointment, reasonable $50 for service call. After inspection, we are informed that the hardware needs replacement (~2.5k cost). We asked if it is possible at all to fix even temporary - and the answer was no. Called another highly rated service provider who also came quickly and fixed at $250 cost. Usually would consider this practice variation but we did double check and ask if its at all possible to fix, so hence the disappointment.

Mr Pham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I contacted a technician to replace a broken torsion spring and extension spring on my garage door. After inspection, I was quoted $4,000 for repair and over $5,000 for a full door replacement with a 3–4 week wait. Due to extreme cold and pressure at the time, I signed the contract. Shortly after the technicians left, I attempted to cancel. However, no one could provide the names of the technicians who came to my home. I was told someone would call me back within 24 hours. I called more than ten times using different phone numbers with no response and also visited the Eden Prairie office, which was closed. I am very disappointed with the company’s lack of communication and business practices.

Duane Craker

They were responsive and the work was great. But he charged me too much because I needed the work to get done

Brandon Botzet

Received a quote from them for the spring replacement. They were quick to respond, but the invoice ended up being three times the original quote for just the springs. They offered additional services for double the price, really pressuring you into the upsell, and made it uncomfortable to reject any additional work. I have since done business with other garage companies and will continue to stay away from Precision Garage Door Twin Cities.

Katie Herman

I appreciate that they were able to come the same day, but the price to fix a garage door that came off the track and bend the track back (30 min job) cost nearly $300 bucks and a week later is already off the tracks again. Definitely would not use this company again.

Crystal Davidson

I am so disappointed at our experience with precision. We have had friends use this company and had zero complaints. And we were very pleased with how fast they were able to come look at our garage door. If you need a repair, these are the guys. The problems started when we ordered the door. We recieved the invoice and paid the bill. That was the last communication I recieved from them. All other communication occured after I called all the numbers I could find and left messages and told they would have someone call me. Finally I had to start calling the 888 number to get any answers. All they would say is "I am sorry this was your experience." And "we are sorry for the inconvenience" but then would continue to not communicate and never tried to make it up to us. We are over 5 weeks out from when we placed the order and were told it would be 2 to 4. Again, if there had been more communication and honesty upfront and during, this would not be a negative review. When you pay 6k+ for doors, you want to know when they will arrive.

Duane Craker

I am not a garage door knowledgeable person. I had a problem with it not opening & closing consistently Chuck came out the same day & and fixed it. He was friendly & explained the logic behind my problem and his necessary steps to correct it. I was on the spot for a >$1000 repair ( replace both springs). It now works perfectly. But after taking the time to review what it should have cost (2025) I feel iI was taken advantage of. Averages range for $400 - $700 ( worst case). I would NOT recommend them and after reading other reviews I too believe he upsold me when I needed help.

David

Holy overpriced, Batman! We got quoted for $600 to repair a single torsion coil spring. We went with another company who got it done for $290. Another reviewer complained that they charge $85 for a truck roll just to get a quote, and we had the same experience. I'm sure they do a fine job, but they should be more transparent and up-front about their pricing.

Greg Freeman

The tech was friendly. The prices were insane. Action overhead was half.

Brian Running

Fixed garage and service was good. But beware, they will severely gouge you on the price. Even using their ridiculously marked up parts cost, they charge $600/hr. Realistically it’s closer to $800-$1000/hr.

Andrew Davidson

Be aware, there is an $85 service fee charge just to give you a quote for the work. They waive it, but only if you agree to pay for the service.

Jason Schmidt

If money's no object, these guys are for you. No additional "saturday/emergency" fees, but that's because the "saturday/emergency" fees are their regular pricing. Was told the visit fee would be $85, and spring replacement varied from 200-600. Ours ended up being $800. Then, there were some maintence things the tech recommended. He wasn't wrong, but tack on another $500. I skipped the $300 for new rollers (which go for

Phyllip Putz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chuck was very congenial, and, I'm sure, an expert. However, I was quoted something in the low $200s to replace the spring on our single garage door, but when he saw the door, the price went up to over $600. The customer service person did say "starting" at $200, but even after asking what it might be, did not indicate anything close to $600. I paid the $85 service fee (which is waived if they do the work) and thanked him for coming. Although I'm sure no one intends this, and I did explain what kind of door it is, it feels like a classic bait and switch.

Grant

They don't do quotes without a service fee of 85$. Edit: I received a call from who I assume the owner or someone higher up in the company shortly after this review. He pushed for me to change my review. He came off quite arrogant while asking me what i needed a quote for. BUT was indeed given an over the phone quote. But was reminded that the 85$ charge is because they are "well equipped and ready to repair"

Vetri Ramalin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Positive 1. Easy to schedule 2. Technician arrived on time Negative 1. No condition report was provided 2. Quotes were discussed over the phone and were not emailed before the work was done. 3. The service fee on the credit card was not communicated earlier 4. The parts roughly cost more than twice what is listed online. Overall, it was expensive. I have the condition report from the previous visit, where all components that were replaced are listed as green. I'm not sure if things need to be totally replaced in a span of two years. End Bearing Plate 12 ga w/Bearing LH - The most expensive item on Amazon is $23, and it was priced at $71 PDS 234x35 - 1-3/4" ID RHW SP Green Powder Coated High Cycle Torsion Spring. Similarly, the Most expensive was $129, which was priced at $330.

Jeminah Van Handel

Be careful, they came quickly to replace a spring on my garage door which was great. The one spring was about $350 dollars installed and the serviceperson was quick and competent and friendly. HOWEVER, serviceperson tried to upsell me to a total bill of over $1300 for additional services. Perhaps, one could justify replacing the second spring but even so....an additional list of services required for another $600-700. This garage door is not ancient, its 7 years old. One of the listed charges was for oil and tune up...really? So you would charge me $700 to replace two springs but not oil up the system while you were there. Nickel and dime shop. Taking advantage of those who don't know better.

Jennifer Brown

I will start off by saying Jameson was great! He is the tech that came out to my initial problem. Probably one of the most thorough customer service representatives I’ve ever had. He informed me that I needed a new bottom panel on my garage and that someone would be in contact with me to quote the panel and installation. He left and my main garage is now out of service. That was on a Sunday. Never heard from anyone that week. I had called other places for quotes while I waited for precision to call me back because I figured it would be expensive. Friday I called to get an update and the representative on the phone, Miley I believe, said she missed it and readily admitted that it was her fault. The door has a 5-6 week lead time. I asked if there would be any compensation since they now added another week onto the install for my main two stall garage which I can’t use. She simply said no and couldn’t understand why they should compensate me. She said she didn’t understand because they still would have to install it and ship it?!?!?! Her reasoning made no sense. She didn’t even contact someone higher up to explain what happened for permission to compensate, she just simply said no. I told her if they weren’t willing to work with me that I would have to go to another company and she was ok with that. This is my first and last time I will be using precision door. If your near Scott county, I would try Action Overhead Door. I’m not saying the company as a whole is bad, but the way this was handled without even an apology or any consideration of making it better was horrible customer service.

Bob D

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The good- you guys were very responsive and came out in a timely manner The bad- we got a quote for fixing the door and a quote for getting a new door. We needed to check with our association regarding what is and is not permitted. It took a few days to do that. After we checked I emailed the person who came out at the email address on his business card and asked if we could see a detailed breakdown of what went into the estimate (which seemed a bit high) We never heard back and so we have now moved on to another solution.

Paul S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Got quote right away. Technician was able to come out next day but did not complete job on same day. I had to call company to alert them the job was not complete. The technician was able to return the next week at which time he was able to complete the job, however once he left the safety light sensors turned off and his supervisor had to return to the job to replace the wiring. Overall the job wasn't done how it was promised and then I had to be the one to call that it wasn't completed correctly. Overall fast responses but not the quality that I saw from other reviews or what I was promised from the sales person.

Kevin B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Door was repaired but cost was extremely high Tech-Chad came out and repaired door -around 5 hundred Door worked- figured ok needed it done Four days later power outage in area due to storm,tried to open door manually- would not work called and got another tech Bret he came out and could not get it to operate manually.He tried many things but with Little success- I lost it - he worked on it but still no success so he proposed that for $500.00 he would send another Tech the following day to fix it Next day Chad shows up and fixes door for $500.00 So for $1000.00 dollars, I get my door fixed—— Question. What did Chad do in 1st repair that caused the door to not open manually. Was attempted repair measures done during Bert’s work cause higher cost to get door operable. I have heard good reviews about Prescision but this doesn’t sound like good business practices

Tim M

Same day repair and courteous / knowledgeable tech are the positives. However, they’re way overpriced. Quotes cheapest spring over the phone (for one), but you always replace both, and that ended up 3x the quote. Also suggested several unnecessary replacements on a three year old door - reeks of taking advantage of customers. $650 for $200 in parts and 30 mins of work.. will do it myself next time. Edit: note that in my call, I did state it’s a large, 16x8 door, which would obviously have two large springs. Those springs can be bought elsewhere for

RAyers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose to go with Precision based on their overall customer satisfaction ratings. Unfortunately, they did not meet our service expectations several times throughout our installation experience. 1. Our garage door was installed 3/4” crooked with the surrounding garage trim and floor. This “offset” was further highlighted by the windows near the top of the door and a black weather seal at the bottom of a white garage door - leaving a visible gap. I was told the door was installed “level” but the garage floor was not level. Thie installation team did not discuss or bring this to our attention until the installation was completed. It was also frustrating because our prior garage door was not crooked and did not have a visible opening/gap between the weather seal and the garage floor. 2. I called customer service the same day after installation was completed and shared our concerns. The customer service representative rudely replied “it is not our fault your garage floor is not level”. I asked to speak to a manager and she said I would get a call back that day. I did not get my call returned. I called again the next day, and was later called back by a quality assurance manager. He was very service oriented over the phone, and we scheduled an appointment for the next week to have someone come out and assess the installation and see if there were any options to improve the 3/4” offset. 3. The quality assurance technician was scheduled to arrive today between 8-9am. He did not show up so I called at 9:15am to see if he was still coming (as we had another appointment we needed to leave for by 9:45am). He said there was confusion and miscommunication in the office but was on his way. No one called to say he was going to be late or was still coming. He arrived at 9:40am (which caused us to be late for our other appointment). He was able to adjust the cables to correct most of the offset. We discussed replacing the black weather seal with a grey weather seal to minimize the appearance of the offset that remained. He called his manager to see if he could get approval to do so without a charge. It was determined that it was an “aesthetic appearance correction” and therefore would cost us $241 to replace it. After spending $3230 to have a garage door installed at a slant, I was not pleased to hear that I could have the “aesthetic appearance” issue addressed for another $241. The technician also said that if I wanted it done it would require another appointment as he would otherwise be late for his 10:00am appointment (although being late to our appointment did not seem to be as concerning). Bottom line, I had high expectations for stellar service given their reviews. I am more than willing to pay more to receive quality service. I am trying to be fair in rating them 2 out of 5 stars. Given our experience, I would not recommend Precision and have to believe for the price you can get a better experience and result elsewhere.