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Precision Garage Door of St. Paul
about Precision Garage Door
has received 6 reviews, averaging 2.00 Stars:
Eden Prairie, MN
I think I was really overcharged for the work that was done on my door. I told the technician that I would be replacing the door in a year and he still charged me $450 just to get my door working again.
- Blake E
We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. We benefit in seeing your perspective. We assure you that we have heard you and will look further into this internally. Thank you for helping us get better. You are the most valued part of what we do.
Service Team: Colton - Technician
Fast and courtesy, however extremely expensive. I would not use again or refer to anyone. I have had broken springs and repairs on this garage door three times in the past. The repair bills were substantially less. I understand there have been price increases and a pandemic, but was shocked with the initial repair estimate provided by Precision Garage Door service today.
- Jay Paulson
Thank you for your feedback. Every repair estimate is custom made for each situation and the condition report lists all 25 components inspected and our diagnosis. We will be happy to discuss anything you might have questions on. I'm sorry the pricing for our services didn't match your expectations, but we respect your choice and your opinion. Best regards.
Service Team: Bret - Service Manager
Devon was very personable and professional. However a $381invoice for 30-45 minutes of work does not add up in my opinion. I feel like I was charged for weekend work when the website states otherwise.
- Tristam F
Tristam, thank you for bringing your concerns to our attention. We appreciated you returning Tom's call after we reached out to talk through your concerns. We take our customer reviews very serious. We wanted to make sure you understood that we do not charge extra for weekend work and you were charged the same as if you called in during and weekday. We are happy that you found resolution with Tom and thank you for kind words regarding Devon's professionalism.
I failed to do my homework, so I deserved to pay at least twice for the repair that was done. I was charged $480 (includes a $25 discount for seniors) to replace the tracks on my garage door. I thought at the time, it was high but was under a bit of a time constraint. Afterwards, I researched and discovered the same replacement averages about $200 to $250. The repairman was here for all of an hour, spent about 35 actual minutes on the replacement of the track on both sides of the door. So, shame on me for failure to do the proper research I usually do before getting a project done and shame on me for not getting more than 1 quote.
- Jo Ann Cochran
New Door Sales and Installation Team: Jason - Install Manager
Technician was very friendly and helpful. Would have given 5 stars if they didn't charge me 200 bucks for a sprocket replacement kit that you can get on Amazon for 20 bucks. Next time I'll go a few days without a garage door opener and fix it myself. Wish I would have priced the kit before they fixed it. Won't be calling these guys again! What a ripoff!
- Eric McGraw
Thank you for letting us know about your experience. I am happy to hear that we were able to get your issue resolved in a friendly and timely manner. We are a home service company striving to offer same-day service. We are professionals, with all of the right tools, stocking quality parts on our trucks in order to fix it right the first time for our customers. Our pricing is competitive in the industry and includes the 25-point inspection that was done on your door and opener which ensures a complete solution. We will be here to honor our warranties and are happy to save homeowners valuable time so they spend as little time as possible inconvenienced by garage door issues.
Prompt reply to request for service. Service technician called to confirm appt. even came early. Did through assessment and went over repairs and pricing. Showed me all the repairs. Courteous. Would recommend to others.
- Gene Mickelson
Thank you for your feedback, we appreciate you taking the time to let us know of your experience.
Office: (651) 355-1714
53 Woodlynn Ave
St. Paul, MN 55117
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