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Precision Garage Door of St. Paulhas received 4 reviews, averaging 3.00 Stars:
Farmington, MN
Broken Garage Door Spring Repair
Product:
Springs
Service Team: Colton - Technician
White Bear Lake, MN
Garage door works now. Didn’t appreciate the attempted hard sell for unnecessary “ repairs”. Not a good business practice.
- Mark Larson
Thank you for your business and your feedback. I am sorry you are less than 100% satisfied with your service, and will pass this on to our Field Service Manager. It is not our practice to sell any unnecessary items, but we do believe in fixing it right the first time. This means we inspect every door and opener and note the condition of all parts and offer solutions to take care of anything we see as an issue. The customer always makes the decision for the solution that works for them before we start any work. If you have any other concerns or wish to discuss this further, please call our office and we will be happy to go over your concerns in-person.
Apple Valley, MN
Good job, fast and efficient but expensive.
- John Fitch
Garage Door Repair
Product:
Cables
New Door Sales and Installation Team: Chris - Door Designer / Sales
Prescott, WI
The technician did what appeared to be an excellent job of replacing a broken tension spring. However in the last couple days of using the door (the repair occurred less than a week ago) the door has gone askew on its track and now will not close all the way, leaving a small gap.
- Tim Rosenow
Broken Garage Door Spring Repair
Product:
Springs
New Door Sales and Installation Team: Chris - Door Designer / Sales
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Summary: Great technician. Great installation. Poor pricing clarity. Very overpriced parts. The technician, Colton, was excellent. He did a great a job with the installation, and was very helpful walking me through each step of the repair he was going to perform. His original quote on the springs I needed was one size too small, so the final bill was $14 more than he quoted; not a big deal there, though. 5-star service from him overall. I am deducting one star for the presentation of the pricing model from the company, however. When I called to get an idea of what they charge, they said "there's a $75 installation fee, but this is waived with the repair." While this is technically true, they charge a $65 "lube and tune" fee, which wasn't mentioned on the phone. They charged another $36 for a small bearing, which also wasn't mentioned on the phone. No one likes unexpected charges, especially when things are presented with the illusion of "no installation fee." I am deducting one more star for the price of their parts. The springs I got are rated at 15,000 cycles, and cost me $205 each. Had I ordered the same sized springs from somewhere like Lowes or Home Depot, they cost about $45 each. I assumed there would be some price markup to offset their "free installation," but 4x markup is extreme. Especially considering they charged me for installation in a roundabout way anyway. Overall I would say my experience was "just okay." I acknowledge that the job was done well, but next time I'll probably shop around for someone with more competitive prices.
- Javen Shepherd