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about Precision Garage Door in:
Shoreview, MN
Precision Garage Door of St. Paulhas received 37 reviews, averaging 4.81 Stars:
Shoreview, MN
Service Provided:
Product:
New Door Sales and Installation Team: Donny- Installer
Shoreview, MN
Cordial and very professional worker
- Samuel Abdullai
Shoreview, MN
Fantastic service. Technician was friendly and helpful.
- Paul D
We are happy to have been of assistance. Thank you for letting us know we met your expectations and for trusting us with your garage door needs.
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Service Team: Brian - Technician
Shoreview, MN
James Magaard did an excellent job in finding the source of the problem we were having with our garage door. The door didn’t want to go up all the way and he quickly discovered a broken spring was the cause. He repaired it in a timely manner and we were more than pleased! We will call again and also recommend Precision to anyone we know that may have garage door difficulties.
- Bill F
It is good to know that you are pleased with the results of your recent garage door repair visit. Thank you for putting trust in us and for letting us know of your experience. We hope to help again should you find yourself in need of our services in the future.
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Service Team: James - Technician
Shoreview, MN
Great next day service. Jonathan arrived as scheduled, did a thorough inspection of the door, and got right to work on the broken spring issue. Fast, efficient, skillful service. Thank you
- Rick K
We appreciate your trust in our team for your garage door needs. Thank you for letting us know that you are pleased with the repair and the expertise in which it was completed. We value your business and your kind words and hope to help with any future needs you may encounter.
Product:
Shoreview, MN
Professional, on time, reasonably priced, and excellent work! I can’t recommend Jonathan and Precision Garage Door higher!
- Jen H
Thank you for your glowing review and rating of our services and of Jonathan, in particular. We truly appreciate your feedback and your patronage and recommendation. We appreciate you.
Product:
Shoreview, MN
Happy to get someone on the weekend. Jameson Leach very helpful. No power as rodent had chewed through the wiring.
- Marjorie B
We are happy to have been able to be there for you when you needed us. Thank you for trusting us to help with your garage door issue. It is good to hear that you were happy with the repair solution that was completed for you.
Product:
Shoreview, MN
2nd time I've used Precision Garage Door and the service was excellent again. On time, with necessary parts, done in a timely fashion. Tech gave me maintenance advice (requested). I went with more expensive options so repair was more than before. I think quality service justifies a higher cost. I doubt this company and it's technicians get many come backs since they encourage doing it right the first time.
- Dave J, Shoreview, MN
Thank you so much for your business and for your comments sharing our appreciation in fixing it right the first time. We truly think that is the best way to approach garage door issues as it makes the most of your time and the peace of mind is worth it. We know you will be happy with your choice in the full repair for years to come and will be here for you should you need anything else at all.
Product:
Shoreview, MN
Excellent service! Alex was on time and very informational. I would recommend Precision to anyone in need of service.
- Brian S
We are glad to hear you were happy with the service you received. Thank you for letting us know and for recommending us to others; we value your feedback!
Shoreview, MN
The garage door had a busted spring and therefore would not open. We had Mike Greek come to service the door the very next day we made our call. He was able to identify the issue and explained the type of fix plus cost repairs before making any changes to the door. I appreciated his professionalism and service of expertise. Not only did he fix our garage door with the spring, he also made sure other parts were in place and replaced anything that was rusted or missing. Happy to confirm the garage door has been working great since.
- Briana K
We are happy to know that our inspection and repair process was successful for you and that you are happy with the results. Thank you for your business and for letting us know how it worked out for you.
Product:
Shoreview, MN
3 stars. Jameson did okay, he's a okay guy. Everything was just okay. I know I wanted a new opener. Jameson offered me a $1k garage door opener. I told him I called before service and was quoted $599. So then we agreed on $619 for a new opener. Got rollers, bottom brackets and cables on both sides replaced. That was a different cost. I was okay with price. He had issues with the Genie opener install. Said it would be 2 hours. Took 4+ hours. Also forgot to bring my light bulb that was included in purchase. But he brought it the next day. I noticed 2 loose nuts and bolts. The 2 Hockey Stick nuts and bolts were very loose and able to turn out by hand, called him and he said yes they need to be tight. I was able to do it myself. He was very rushed so he forgot. Also left staples on my garage floor. I sweep but just would have liked it clean with service. End result was okay. Didn't love it, didn't hate it... slightly disappointed given that they have 4.9 stars on Google.
- Toua L
We are sorry to hear that you have had this experience with us. Please be assured that we take your concerns seriously and will do all that we can to resolve them. Feedback from customers is an essential component of our business and helps us to improve. Please allow a short time for us to review your issue before we come back to you with some next steps.
Product:
Shoreview, MN
Service performed three hours after calling Precision on a Saturday. Service tech Chad was courteous, quick, and thorough. He answered questions and provided tips for door maintenance. I couldn't be more pleased.
- Jay T.
Good to hear that your garage door issues were handled promptly and professionally. We are happy to help should you find yourself needing our services again in the future.
Shoreview, MN
Great job to Jason and especially to his trainee (the hard worker ????) They were prompt and explained what was wrong how much it would be and got the job done quickly,! Thanks everyone!
- Kurt T
It means so much to me and our team hat you took the time to write a positive review. Thank you for your kind words. I really appreciate the feedback and you letting others know of your great experience with us.
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New Door Sales and Installation Team: Jason - Install Manager
Shoreview, MN
Needed to have door seals and seal channels replaced on two 25-year old garage doors. Arranged for the work using the on-line chat. That was easy and worked well. The work was scheduled for the following day. I really appreciated the timing windows being 2 hours rather than the more common 4 hour slots. We received an email confirming schedule, one with the technician’s name (Colton) & his picture, and then a call shortly before he arrived. That all worked very well. Good system. Colton recommended door replacement, which I found a bit surprising, but considering their age maybe it probably should not have been. After discussion of door replacement cost & wait time and having a closer look at the condition of the doors, we went ahead with the repair as planned. Work was done in a timely manner and the end result met expectations. Will very likely have Precision replace the garage doors in the future.
- Dan T
Thank you so much for letting us know of your customer experience on your recent garage door repair visit. We value your business and being able to hear your perspective. We are happy to hear that you were satisfied with the repair service you received and we welcome the opportunity to upgrade those doors when the time is right for you. Let us know if you have any questions in the meantime!
Shoreview, MN
Jonathan is the best technician EVER to visit our house. He is professional, personable, listens well, and timely. We appreciate his thoughtful recommendation and absolutely love our new garage door opener. We highly recommend Precision!
- John S
Thank you for sharing that you recently received excellent and personable garage door service. Your excitement and detail are heart warming. We hope you will allow us to help again should you need us in the future.
Product:
Shoreview, MN
Very happy with the service at precision door. They responded very quickly gave me same-day service very nice new garage door opener the two people who helped were great answered all my questions. Would definitely recommend their services to anyone.
- Marcia C
We appreciate hearing from you and we appreciate you letting us know that you are happy with your repair service and with the new opener you purchased. It is great to hear that your service was timely and your issues were taken care of professionally and met your expectations. We look forward to helping you should any need arise in the future.
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Service Team: Alex - Technician
Shoreview, MN
I choose your company because someone told me that you guys were reputable. From the inception of the call through the end of the service appointment, everything went perfectly. The original contact that I had on the phone with the agent was done very professionally. She was patient she listened to my concerns, she was very calm and she booked up an appointment for me as early as she could. I received a call from Jonathan the next day when he was on his way. He was on time he was very cordial, he was extremely knowledgeable, he showed me that I could trust him. The work he performed was satisfactory to me and it was done in a timely manner. After completion he explained to me how to operate the openers, the wall-mounted opener, and went through all the different system with me. I was impressed. I ask him to leave his business card because next time I have a problem, I want him to come and take care of it for me. Having employees like Jonathan will make your company more and more prosperous. I want to thank you for sending him over. BTW : he replaced the motor and drive chain, he tuned up all the springs, he added an outside keypad, and installed the safety lights on the door frames.
- Alix M
We wanted to thank you for your recent rating and review. Everyone here was delighted with your detailed feedback on our process and customer service and were so glad to hear of your positive experience. We love making our customers happy. We hope you will allow us to do that again for you in the future.
Product:
Shoreview, MN
Today was the second time I requested service from Precision. Both engagements were timely, professional, and successful. Highly recommend this company. Mike, the service technician, was thorough in his explanation of work to be performed. Good job!’
- Dean S
Thank you for letting us know of your experience with our Company. We are glad to hear that Mike was able to resolve your garage door needs and that you are satisfied with our service.
Shoreview, MN
Overall, this was a very positive experience. My old garage door opener decided to stop functioning on a Saturday night...just would not lift the door. I called several places, and did not hire any of them, due to big trip charges, huge hourly labor rates, and disinterested customer service people. When I hit your company, your answering service was obviously connected to you. Operator Kim could describe how your company functioned, its philosophy, how fees worked, etc. She was also warm, caring, and supportive. She assigned my case to Technician Alex. Alex arrived on time this morning (actually 10 minutes early), and was very personable, kind, and patient. I agreed to replace the opener, rather than repair the old one, but felt he gave me the time to make that decision on my own. There was no pressure at all. He was knowledgeable, and was able to answer all of my questions about the new equipment and about the invoice. He was also efficient, and installed the new opener and the additional equipment in record time. And, it's all working very nicely right now. Initially, I was attracted to your ad that indicated you worked on weekends for no additional fees. I was calling late on Saturday, so all of your Sunday slots were filled. I decided Monday AM was good enough, since everything else seemed so "right." Would not hesitate to call you again, and plan to recommend you to others.
- Julie Williams
Product:
Service Team: Alex - Technician
Shoreview, MN
I was in desperate need of a new garage door but wasn't ready to buy. I was going to just have them do a temporary fix to get me by for a couple months. When the Service Tech (Ryan) came to my house he was very friendly and professional. He was honest and very up front about his thoughts. He wanted to make sure that I received quality work, part of that was him telling me that my 30 year old garage door was beyond repair and that he could not in good ethics feel good about even trying to repair it when it was in need of replacing. He spoke to his boss to see what he could do to make sure I was taken care of the right way. I have an odd size door and because that they do not stock my door in their normal stock. He really spent the time to make sure that I was taken care of and felt good about the service and products I am receiving. I would defiantly recommend this company to others and especially my service tech Ryan. Thank you Ryan for taking good care of my garage door needs.
- Dawn Cunnien
Product:
Shoreview, MN
We called on a Sunday night and Jonathan was here promptly at 8am Monday morning. Great service, prompt, professional and honest pricing. Thank you!
- Amy Neuswanger
Product:
Shoreview, MN
Quick dame day service.
- Steven Bormus
Product:
Shoreview, MN
Troy figured out the problem right away. The socket didn't work. He connected an extension cord to the opener and the door worked. He also alined the electric eye do that it would word consistently. He sprayed the rollers so they would run smoother.
- Mike Prenosil
Shoreview, MN
Your reacvtion to my distress call was within 2 hours and Troy called ahead and on time. He was excellent in explaining options to fix my son's door. Work completed in 45 minutes. Thank-you Andy Holt
- Andy Holt
Shoreview, MN
Door was repaired about 2 months ago. New problem arose and the technician, Jason came back to fix it. Service was prompt, professional, and handled courteously. Very pleased with the way the situation was handled. Thank you and Jason for a great job.
- Albert Nichols
Shoreview, MN
Fast service, great job!
- Eric & Kathryn Allen
Shoreview, MN
Devon was very personable and professional. However a $381invoice for 30-45 minutes of work does not add up in my opinion. I feel like I was charged for weekend work when the website states otherwise.
- Tristam F
Tristam, thank you for bringing your concerns to our attention. We appreciated you returning Tom's call after we reached out to talk through your concerns. We take our customer reviews very serious. We wanted to make sure you understood that we do not charge extra for weekend work and you were charged the same as if you called in during and weekday. We are happy that you found resolution with Tom and thank you for kind words regarding Devon's professionalism.
Product:
Shoreview, MN
Overall we had a great experience with Precision Door Service. We had a cable break on our garage door and needed to have it repaired quickly. Precision Door was able to come out the next day and made all the necessary repairs. Josh came out and provided an initial estimate and explained everything clearly. His work was exceptional and we have had no issues since. We would highly recommend Precision Door to others in the area!
- Matt Sauer
Product:
Shoreview, MN
We selected Precision due to good reviews from customers in our area. The website was very user friendly to prepare and review the garage door we wanted we were prepared for the Sales visit. The salesman was very professioanl and knowlegable. The installers were also VERY professonial and efficient. The commication from start to finish was excellent.
- Susan Berg
Product:
New Door Sales and Installation Team: Chris - Door Designer
Shoreview, MN
I called Precision to fix and service my garage door. Devon came out to do the work he was very kind and knowledgeable. He completed the job quickly and efficiently.
- Samantha Canopy
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Office: 952-698-0131
6520 Edenvale Blvd
Ste 210
Eden Prairie, MN 55346
Initial response was great. We had a salesperson out the same day we called on 8/21. After the salesperson verified the door we chose was in stock, we were told we would be getting a call in a few days to schedule the installation. After 2 1/2 weeks of no contact,we called only to be told the door was missing a panel and the additional panel would arrive the following Tuesday. We again had no contact to update/schedule the install, therefore called again on Friday. We were set up to have install the next Thursday between 11 and 1. At 2 pm, having not heard from the installation team,we again called as we needed to leave home for another commitment. Today, 6 weeks after our initial contact with the salesperson, we finally got the door installed. The installers were friendly and knowledgeable. But due to the poor communication from the office, I am not sure we would use your company again.
- Jim Dougherty