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Alex - Technician

Alex - Technician
Service Team
Reviews: 93
Average: 4.82 stars
Alex - Technician has received 93 reviews, averaging 4.82 Stars:
1 2 3 4 5

Alex - Technician's Bio:

Hello my name is Alex and I’m a Minnesota local. I am a car enthusiast with a pretty cool Dodge Charger that I love to cruise around in with my wife and son. I look forward to providing you with the best possible customer service I can each and every day.

Review:

Alex was professional and on time !

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A Response from: The Precision Team

Thanks for your business and for letting us know that timeliness and professionalism are priorities for you and that we met those expectations. We love hearing from you and appreciate your feedback.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Alex - Technician
Review:

Hidden charge for credit card service fees. Say they have pictures that we did not have rollers when we did. Said we need parts that we did not just wanted to have the springs and cable fixed. I will not use them again.

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A Response from: The Precision Team

We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. Listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better. We will be in touch for further input and see if we can help in any way. You are the most valued part of what we do.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Honest, prompt and very fairly priced.

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A Response from: The Precision Team

We love hearing the attributes that our customers appreciate about our work. Thank you for sharing and for your business, we appreciate the opportunity.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Our new development put in horribly cheap openers and they have never worked correctly. Alex replaced mine with a Genie and explained everything very well. He was very pleasant to work with. I had seen your trucks in our neighborhood and the Angies good rating and BBB rating all helped me decide on Precision. Thank you

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A Response from: The Precision Team

We are thrilled to hear that you are happy with Precision and the way we do garage doors right! We trust you'll be pleased with your upgraded opener for years to come, but we're here for you any time you have any garage door needs. Thank you for taking the time to let us know what is important to you and that we were able to meet your expectations, we appreciate you.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Alex - Technician
Review:

I am very happy with the extremely prompt service we received. The technician Alex Williamson was very helpful, professional, and took the time to explain and show me what he was doing. We are very satisfied with the job that was done. Will definitely share your company name with anyone who needs garage door service.

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A Response from: The Precision Team

We certainly appreciate your kind words and your recommendation! Thank you for choosing Precision for your garage door repair needs and for letting us know of your experience. We appreciate you.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

One of the rollers came off the guide rail, and my garage door was stuck open. Didn’t feel like I could shop around and felt that precision was very pricey. That said they were able to get me in same day two hour window. Alec came at the start of it was very thorough. They do a complete check and gave me three options for service. The work was completed quickly and works just fine. One thing I forgot to mention is when they confirm the appointment it includs a picture of the technician,which I thought was a really nice touch.

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A Response from: The Precision Team

We are so happy to have been able to help in your time of need and that you are happy with the work we provided.. Thank you for putting your trust in our team and our products. We appreciate you.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

We live in a house new to us and are in the process of updating various mechanical systems—water purification, heating, air conditioning and so forth. We saw Precision’s ad on TV and gave them a call to come an look over our garage door. The person on the phone was pleasant and well informed. An appointment was set. A person, Alex, came on time, reviewed with me the condition of our door and the repairs he could make with a cost estimate. He proceeded to do his work and reviewed it with me. He provided preventative maintenance tips and we paid our bill. All was done professional and cordially. The door works fine!

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A Response from: The Precision Team

We appreciate you putting your trust in our products and our team with you new home. We are so happy to know that our services met your expectations and hope we are able to serve you should the need arise in the future.

Alex - Technician Service Provided:
Install Garage Doors

Service Team: Alex - Technician
Review:

Excellent and SAME DAY service for a broken spring. Communication was perfect regarding when service provider would be arriving and also provided their name and photograph to confirm identity. Service provider was kind, knowledgeable, and explained the options for repair/upgrade to us. If I ever need service again I will be sure to call Precision. Thank you!

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A Response from: The Precision Team

We are so happy to hear that you are pleased with the repair service that you received from our Team. We strive to provide clear communication, timely service appointments, and custom repair solutions for every door and opener need and are thrilled to hear this worked for you. We appreciate knowing that you'd call on us again and we welcome your business anytime the need arises.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Very happy with the service Alex provided. He was informative and took care of my door opener issue.

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A Response from: The Precision Team

It is so nice to hear that your garage door opener service was performed with expertise and professionalism. We are happy that your service met your expectations. Thank you for sharing your experience with us and others, we appreciate your feedback and your patronage to Precision.

Alex - Technician Service Provided:
Garage Door Opener Repair

Service Team: Alex - Technician
Review:

Service person was early which is always a bonus these days. He was friendly and explained the issue with our garage door well.

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A Response from: The Precision Team

Thank you for sharing your experience with us. It is great to know that you appreciate your timely and thorough repair service. We strive to provide that best in customer service at our repair appointments and am glad to hear we hit the mark here. Thank you so much for your kind words.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Alex was knowledgeable and efficient in his work. He communicated every step of the repair. He repaired the springs on the double garage door. And he repaired the wood that the opener was attached. Great working with you, Alex. And thank you!

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A Response from: The Precision Team

We appreciate you sharing that your expectations were met at your recent garage door repair service visit. Thank you for your detailed feedback outlining exactly what was done and what you value. We appreciate the opportunity to help out and are glad to hear you are satfsied with the results.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Springs

Service Team: Alex - Technician
Review:

I broke the spring on one of my garage doors. I called Precision Garage doors in the late morning and had a service technicion here a few hours later. The technicion, Alex Williamson, did an assessment of all three garage doors and offered a common sense repair of the broken spring and additional needed bearings. Repair was complete within an hour. Excellent job. Highly recommended.

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A Response from: The Precision Team

Thank you for choosing Precision when you needed garage door repair services. We appreciate your business and your thorough review of your experience with our Company. Thank you for showing appreciation for what we do: inspection of all moving parts of your doors and openers and making recommendations based on our findings; leaving the decision-making up to you. We appreciate your trust in our experts and value your feedback.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Alex showed up and I had a little issue with getting the garage door open with a broken spring. It was the only access to get in the garage. He didn't hesitate and found a way to get the door open . I was given a couple options and I chose just to have the springs replaced. Alex was very professional and had my garage door in working condition in a very reasonable time. My first thought was to repair it myself. Looking up what the parts were going to cost and the extra tools needed for the job plus my time. It was a easy decision to call a professional. Plus this was on Labor day.

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A Response from: The Precision Team

We are happy that you chose to call on us to help with your broken garage door spring. We appreciate knowing that you value our availability, expertise and professionalism. Thank you for your business and for letting us know of your experience.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Alex provided prompt, professional service. I appreciated his review of work done. Thankful for his service.

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A Response from: The Precision Team

We are happy to be of service and appreciate hearing that you value our process. We value your business and your comments.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

We had two new garage door openers installed by Alex. The whole process was excellent. Scheduling was easy (the dispatcher was able to get me an appointment on the same day) and the technician Alex was knowledgeable, friendly, efficient, on time and did a fantastic job with the installation. He accommodated us throughout the whole process and took time to explain the new device and its functions. I am very happy with this company and can fully recommend it.

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A Response from: The Precision Team

Thank you for trusting us with the purchase of your new garage door openers. We are pleased to hear that you received timely and professional service and are happy with the entire process. Thank you for your business and your feedback, we appreciate you.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
Review:

We chose Precision Garage Door because we heard their ad on a local radio station, and they did not disappoint. They more than met our expectations. One aspect of our confidence and peace of mind was their pre-appointment communications, giving the name and photo of the technician. We knew exactly whom we were letting into our property. Thank you! Alex was extremely knowledgeable, helpful, and honest, giving us options of choices, plus educating us on how to maintain our automatic garage door. We are so thankful we chose Precision Garage Door. Bette Boesiger

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A Response from: The Precision Team

We are so happy to hear that you chose to call on us and are happy with your decision. We appreciate hearing the aspects of our services that you value and will continue to offer the same level of service in the future.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

From my call for help and Alex having the door repaired was 45 minutes! Amazing! Thank you Alex!

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A Response from: The Precision Team

We aim for timely service, this was a win in that department! Thanks for letting us know that we exceeded your expectations, we appreciate hearing from you.

Alex - Technician Service Provided:
Garage Door Repair

Product:
Rollers

Service Team: Alex - Technician
Review:

Precision team do deserve the high ratings they have I have my opener keeps opening by itself, i called Alex from Precision showed in the same day at the time they said, took one hour of diagnostics, reset the codes, explained the actions he will perform, and the next action by costs in case problem persists, their cost for repair is very fair, i do recommend them

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A Response from: The Precision Team

We sure appreciate hearing that our services are appreciated and that we were able to help you with your garage door opener issues. We appreciate your feedback and will be here should you encounter any problems again in the future. Thank you for your business.

Alex - Technician Service Provided:
Garage Door Opener Repair

Product:
Opener

Service Team: Alex - Technician
Review:

The technician showed up early, gave us options in the quote and performed a quick and successful repair. I love that it comes with a 5-yr warranty.

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A Response from: The Precision Team

We are happy to hear that you are pleased with your prompt repair service and the result and reliability of our product. We appreciate your business and your comments. Thank you for taking the time to let us know of your experience.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Great service! Very prompt and friendly.

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A Response from: The Precision Team

We are glad to hear that you are happy with your recent garage door repair visit with Precision. We appreciate your business and your feedback.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Excellent service! Alex was on time and very informational. I would recommend Precision to anyone in need of service.

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A Response from: The Precision Team

We are glad to hear you were happy with the service you received. Thank you for letting us know and for recommending us to others; we value your feedback!

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Called because my door came off the track. Appointment was booked in a timely manner. I was not home at time of service, but my wife was. After 30 minutes, the service was supposedly completed and my wife was informed and given a $400 bill. Oh, but they waived the $85 trip fee. Give me a break. No new parts, just a couple screws removed and wheel put back in. When I came home hours later, I pressed my opener and door came off track again. Tech informed and came back out and fixed again. I was told if I wanted to make sure it doesn’t happen again, I need to pay for new wheels, etc. give me a break. Not impressed at all. What a complete rip off. Steer clear

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A Response from: The Precision Team

We were terribly sorry to hear of your experience, but thankful for the opportunity to speak to you about this and work out a solution to make things right. We always appreciate hearing from our valued customers and will continue to strive for 100% customer satisfaction. Thank you for helping us with that mission.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Fast and efficient. Very easy to work with and explained everything.

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A Response from: The Precision Team

Sounds like we were able to fix your problem to your satisfaction. Thank you for letting us know, we appreciation hearing from you.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

I googled garage door repair and Precision had good ratings. Alex assessed problem and solution quickly and repair was fast. He answered all my questions and was very professional and courteous and helpful. Will definitely use Precision again if I need garage door repair

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A Response from: The Precision Team

We appreciate hearing that you were happy with your garage door service. Thank you for pointing out how you found us, our timely appointment scheduling and efficient repairs. We love hearing that we have earned a new repeat-customer and will be here should you need our services again the future.

Alex - Technician Service Provided:
Garage Door Opener Repair

Service Team: Alex - Technician
Review:

Precision OGDS was recommended to me by a friend who had recently had work done at his home by them. Everything he told me about the service he received was true. 1. Easy to schedule. 2. Arrived on time. Was scheduled to arrive between 8am-10am. I received a courtesy call at 7:30am on the day we were scheduled. The tech was there at 8:15am. Diagnosed the issue I'd been having for a year. Did NOT try to up sell me. Laid out 2 options and gave me quotes on both. 3. Replaced my old opener, wall pads & electronic eyes as requested. 4. The work was completed at 9:20am. 5. Alex explained the openers features, his companies and the manufactures warranties. Alex displayed professionalism, courtesy and common sense in his explanation's regarding my questions. 6. Cleaned up and disposed of old opener track and parts. Overall, Outstanding!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks

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A Response from: The Precision Team

Thank you for your detailed account of your repair experience as it really does point out what we aim to do at every appointment: We answer our phones 24/7 to be there for you when you need us; we make sure to inspect your door and opener; present you with our diagnosis, options and recommendations; and expertly and professionally make the repairs it to your satisfaction. We truly appreciate you taking the time to let us know that your garage door repair visit was a 5-star experience.

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Opener

Service Team: Alex - Technician
Review:

As always, the service from Precision was great! Quick, professional, reasonably priced. Tech Alex was great!

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A Response from: The Precision Team

We certainly appreciate your repeat business and your comments highlighting why you put your trust in our team when you need us. We value your business and your feedback and will be here should you need us again in the future.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

Alex was great! Replaced my door spring quickly and efficiently. Thanks Precision Team! --- Steve

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A Response from: The Precision Team

Great to hear - thank you for showing your appreciation for our timely and professional repair service. We appreciate your positive review.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Called and scheduled for next day, Tech was great, explained what was needed and pricing.

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A Response from: The Precision Team

Thank you for your review. We appreciate and value your business.

Alex - Technician Service Provided:
Garage Door Repair

Service Team: Alex - Technician
Review:

The repair man arrived on time and was very courteous. After examining the garage door, he gave us a repair estimate and then completed the repair in less than one hour. I would recommend Precision Overhead Garage Door Service to anyone needing service on their garage door.

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A Response from: The Precision Team

We were happy to help with your garage door spring repair in a timely manner. We appreciate your recommendation and your trust in Precision Garage Door.

Alex - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Alex - Technician
Review:

Five stars for an excellent technician (Alex). Thank you.

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A Response from: The Precision Team

Thank you for your 5-star review - we appreciate you as well!

Alex - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Alex - Technician
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