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Devon - Technician

Devon - Technician
Service Team
Reviews: 216
Average: 4.94 stars
Devon - Technician has received 216 reviews, averaging 4.94 Stars:
1 2 3 4 5

Devon - Technician's Bio:

Hello, my name is Devon Nelson. I am a Minnesota native - born and raised. I look forward to providing the best customer service possible each and every day. I am excited to meet you and take care of your garage door and opener needs. When I’m not at work I enjoy photography, basketball, and bowling.

Review:

Your technician arrived on time and was very professional. in describing what needed to be done. The quote was quite reasonable and he made the repairs in a timely manner. I have no hesitation in recommending your services

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A Response from: Kristi Hartmon

Thank you! Your feedback is important to us. It is great to hear that your garage door opener issue was addressed to your satisfaction and that it was taken care of promptly. It is what we aim to do every day, we welcome and appreciate your referral.

Service Provided:

Garage Door Opener Repair


Review:

When my garage door opener broke, I went on Google because I have no idea who to call. Precision door service was the 1st option I could see. There was alot of info on their webpage, but also chat with a live agent, they were kind, professional, I had an appointment within a couple of minutes. When my Tech Devon arrived, he was polite, confident, professional, he was in one word "perfect" . He explained my new system, and it was installed in about an hour, he cleaned up before he left. Precision Door Service is so lucky to have Devon, It's never easy when life throws you a curve ball, and i get it, it's just a garage door. This company was perfect from start to finish and I would recommend them to anyone that asks !

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A Response from: Kristi Hartmon

I am glad we could help you in your time of need! We strive to make the inconvenience of a broken garage door as painless as possible by repairing the issue quickly and effectively. Doing it with the personal touch, as Devon does, is an added bonus! Thank you for sharing your appreciation for our customer service and your recommendations are certainly welcome.

Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Review:

I chose Precision Door because you are the vendor we have used in the past. You installed a new garage door opener a couple of years ago, and it has worked very well since. I needed a second remote which Devon Nelson brought over and programmed for me this morning. Your technicians are always friendly and very professional. I appreciate their service very much.

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A Response from: Erica Amundson

It is great to hear from a satisfied return customer! We are honored to have earned your repeat business and to know that you are also a helping with referrals in taking time to post this review. We appreciate your support and are here to help you when you find yourself with any garage door or opener need.

Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Review:

Devon was fantastic! Great customer, service informed us of our options, and was very prompt. Customer service when scheduling was great too! Super reliable and very fair pricing.

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A Response from: Erica Amundson

Thank you for letting us know Devon was reliable, fair and informative during your repair visit. It really helps us to hit the marks in Customer Satisfaction and in earning repeat business. We appreciate you and are here if you should need us for any other garage door needs in the future.

Service Provided:

Garage Door Opener Repair


Review:

devon was very proffesional and friendly. he evaluated the problem with the door, made suggestions and corrected the problem. cost was more than i expected but he did a great job and a warrenty on the work is great!!

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A Response from: Erica Amundson

Thank you, Tom, for expressing your appreciation for the value in the services we offer. Great employees, superior products, professional service and premium warranties; all of our target values shining through in your review of your experience with us. Thanks again, we appreciate you.

Service Provided:

Garage Door Repair


Review:

Quick response to my request for service on Saturday. Devon was very friendly and informative. The repair was fast and our door is working and sounding great. Thank you.

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A Response from: Erica Amundson

I'm so glad to hear that you were able to get your door back in working order so quickly on a weekend. We aim to be there for you when you need us and it's good to hear that we are meeting our goals! Thank you for your business and for taking time to send in your feedback. We appreciate you.

Service Provided:

Garage Door Repair


Review:

Rapid replacement of our broken garage door springs, within 4 hours of my call. Tech was excellent.

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A Response from: Erica Amundson

Thank you for letting us know of your successful experience with your technician, Devon! We aim to serve our customers with same-day appointments and are happy to hear we met your expectations.

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Devon was fantastic. He was on time and very open about all of the costs and why he was replacing things. 20/10 service!!

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Service Provided:

Garage Door Repair


Product:

Springs


Review:

This is the second time Devon has been out. The first time was to install a new garage opener and the second time was to replace broken springs. He was timely, professional, very thorough and really pleasant! He clearly likes his job and has excellent work ethic! Please give him a raise. Thank you! Also, we were scheduled the same day we called which was so helpful to us as we couldn't get into our garage.

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Service Provided:

Garage Door Repair


Product:

Springs


Review:

Super responsive. I called at 8:30 am and they were onsite at 2 pm - exactly when they said. Devon (the tech who worked on our issue) was professional, clear and had the doors fixed in a few hours. Will definitely use Precision Garage Door for any issue that we have in the future.

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Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Review:

Top Shelf Service and Repair! Our technician, Devon Nelson, was Fantastic. Exceeding our expectations. He was punctual, kind, and very knowledgable. One evening we came home at 10:30pm, parked in our garage and shut the garage door. We heard a big sound! The garage door shut half way and stopped. One side of the door was 1 ft higher than the other side! A cable broke on one side rendering the garage door useless to operate up or down, even manually. We called Precision Garage Door's 24-hour Phone number at 11pm on a weeknight. We found their info on a Google search from our smartphone. We scheduled a technician to be at our home within 48 hours. On the day of our appointment, we received a professional email from Precision Garage Door with a photo of Devon and a short bio. It was a nice touch of communication from the company. We also received an email that he was on his way. He also called to let us know he was 30minutes from our home. Devon spent about 15-20 minutes doing a thorough inspection and let us know what it would take to fix the cable and adjust the door to operate well. He provided a reasonable investment to do that work. We asked about a new garage door opener and track system. He provided us an additional estimate to replace all parts of the door opening system. We agreed that was a great route to take as the system we had was over 20 years old. Devon had all of the equipment and parts with him as well as a whole new system we wanted. It was great that we didnt have to make another appointment. We didnt even schedule the whole replacement when we called. He did a full replacement of everything but the actual garage door in about 2-3 hours. It was the hottest day we've had Summer 2021. About 100 degrees! Even with that said, Devon was a hard worker with a great attitude. The job was done in a reasonable amount of time, he explained everything very well, showed us what he did and how to use the new features and cleaned up like he was never there. His professionalism was more than expected. We would recommend Precision Garage Door Service to anyone we know and especially Devon as the tech to ask for. Thank you for the perfect experience! We truly appreciate it.

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Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Review:

Our garage door opener’s repaired by technician Davon N. He answered all my questions about the problem, and explained all needed information. It was a huge pleasure to meet such a knowledgeable, very kind and professional Technician. Highly recommend Davon and the Company, because I saved a lot of stress by calling them- Started with answering my call by a nice lady, who arranged an appointment immediately at the same day and then getting a professional work done! Thank you so much! Great job!

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Service Provided:

Garage Door Opener Repair


Review:

We had a great experience using Precision Garage Door to repair our garage door opener. They were able to come for the repair the day we called for service and the repair was very efficient and quick. They went above and beyond in making sure the door opener was operating correctly. We’d recommend them enthusiastically

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Service Provided:

Garage Door Opener Repair


Review:

Devon was fast, efficient and professional. He helped correct some previous repair companies problems while fixing our current issue. The garage door has never been so quiet. Great job!

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Service Provided:

Garage Door Repair


Product:

Springs


Review:

Quickly and expertly serviced our garage doors.

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Service Provided:

Garage Door Opener Repair


Review:

Devon was efficient, knowledgeable, and friendly. Within an hour he replaced my failed garage opener and worn track rollers and even swept out my garage.

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Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Review:

Devon was exceptional in his handling of my very difficult garage door issue (insulated very heavy door) - he went the extra mile and helped me to try and fix the new Ryobi garage door opener. After he left the cable broke on the right side (Devon did tell me the rust issue but I did not let him replace the cable at this time. The company rescheduled Ryan to come out to fix it the same day and after looking it over Ryan actually had Tom come out. Everyone was very professional and friendly and I now have my fully functional garage door working. Thank you very much. The prices seemed high to me but they did not charge me labor for the second visit (Ryan and Tom).

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Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Excellent customer service. Had a concern and received a call from the owner of the business. The installer was more than professional and on time. Highly recommend this company. 5 stars.

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Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Choose Precision because of great reviews and close to me. Devon showed up on time, was quick and efficient. Great service! They deserve the great reviews.

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Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

On time as scheduled. Complete repairs and oiled moving parts. Pleased with service.

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Service Provided:

Garage Door Repair


Review:

Called for service day of on my restaurant garage door.( wouldn’t close so it was an emergency). Great customer service. Communication the same day , time frame and the tech was very good. Called to give me the quote and we discussed. Follow up and the e-mails are very concise and professional. Highly recommend. Devon did a great job.

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Service Provided:

Garage Door Repair


Review:

Very professionally run company. Communication is superb, along with a picture of your technician on the way, and letting you know they are on the way. Would recommend them to anyone, and would use them if needed again without hesitation.

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Service Provided:

Install Garage Doors


Product:

Garage Doors


Review:

We could not have been happier with our service. Devon was our tech, he was prompt, friendly and efficient. Thank you.

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Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Devon was knowledgeable and super friendly. Professional as can be yet personal. You could tell he likes his job and is very good at it. Will recommend Precision Garage door to all my friends and family!!!

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Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Review:

Everything that our technician did was first class. Devon was his name and well appreciated his service to us. Tom Boylen

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Service Provided:

Garage Door Repair


Product:

Cables


Review:

Very professional young man very fast and neat knows his stuff

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Service Provided:

Garage Door Repair


Review:

Devon did a great job and was very friendly and efficient and thorough.

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Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Review:

Excellent communication from the company and from Devon, the service technician. No waiting around wondering who would show up and when: they kept me updated on who would be coming to my house and exactly when he'd arrive. So appreciated. Once here, Devon let me know exactly what was wrong and how he could fix it - and he did!

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Service Provided:

Broken Garage Door Spring Repair


Product:

Garage Doors


Review:

Devon was very personable and professional. However a $381invoice for 30-45 minutes of work does not add up in my opinion. I feel like I was charged for weekend work when the website states otherwise.

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A Response from: Kristi Hartmon

Tristam, thank you for bringing your concerns to our attention. We appreciated you returning Tom's call after we reached out to talk through your concerns. We take our customer reviews very serious. We wanted to make sure you understood that we do not charge extra for weekend work and you were charged the same as if you called in during and weekday. We are happy that you found resolution with Tom and thank you for kind words regarding Devon's professionalism.

Service Provided:

Garage Door Repair


Product:

Cables


Review:

I have used Precision Garage Door Service in the past , was pleased with their service and am again very satisfied. Devon was personable and professional. The work was clearly explained to me and helpfil information guided me in making any decisions about additional products that would protect our equipment and providr safety for our family.

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Service Provided:

Garage Door Opener Install


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Suite C

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