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Duncan - Technician

Duncan - Technician
Service Team
Reviews: 21
Average: 5.00 stars
Duncan - Technician has received 21 reviews, averaging 5.00 Stars:
1 2 3 4 5

Duncan - Technician's Bio:

Hello everyone, my name is Duncan Bujold. I'm a recently returned Navy veteran of 6 years who lives in Saint Francis with my wife and two daughters. In my off time I enjoy playing with my kids,doing home improvements, playing disc golf and barbecuing. I hope that I'm able to accomplish all your garage service needs in a timely and professional manner. Have a wonderful day!

Review:

Duncan came out to look at my garage door opener on Saturday, on time! He was nice, knowledgeable, and helpful. He said the opener was most likely the original and was over 30 years old and obsolete! He did a replacement in a swift manner and and explained it to me. Thank you!

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Duncan Bujold did a 5 star job on our door. It is quieter than ever and with the 4 corners getting longer rollers the likelihood of them coming off again is very low.

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A Response from: Kristi Hartmon

Thank you Tim! We appreciate your review and are thrilled Duncan 5 Star on your garage door.

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Prompt efficient curtious. Responded for emergency service after 8 pm on a Saturday evening

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Prompt, professional, informative, reasonable... and explained all of my options related to garage door opener, spring, cable and saftey strap issues...Thank You.

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A Response from: Kristi Hartmon

Thank you for your business. We appreciate you taking the time to review your service experience with Precision Door Service - Twin Cities. We are trilled you had a great experience.

Service Provided:
Garage Door Opener Repair

Product:
Springs

Review:

Great job, very professional. Pricing was fair and no surprises

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A Response from: Kristi Hartmon

Troy, this is great to hear. We are thrilled you had a great experience with Precision Door Service. We appreciate your business.

Service Provided:
Garage Door Repair

Review:

Responded in one day. Great service. The technician was outstanding. If needed again, I will be calling them for sure.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Quick and reliable service.

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

I would like to share my experience with Precision Door Service. If I could give more than 5 stars I would! My garage door was stuck open Labor Day weekend beginning late Saturday afternoon. I checked in with 2 other garage door companies that stated in their add that they provided emergency service. Both companies I talked to were very put out that I would call on a holiday weekend. Does one plan to have their garage door break? I went ahead and scheduled an appointment with one of the two companies as I had worked with them in the past (side note: will never again now that I have found Precision Door Service). The soonest they could come out was Tuesday after the holiday. My garage would be wide open for 3 days. On Sunday I decided to continue to look for someone that might help me. I saw Precision Door Service's website indicating they were open on Sunday. I called at 8am - they had a service tech out by 11am - on Sunday! Not only was my door fixed to the point of enabling it to shut but the tech also took the time to change out the worn rollers (rollers were needed because they were worn out but not needed to get the door shut). Duncan was the tech that came out on Sunday. Duncan was great to work with, knew what he was doing and was easy to understand. His customer service skills - excellent! I was also impressed by all the electronic communications received from Precision Door - texts and emails to communicate appointment time window, arrival time, copies of the estimates and invoice. Duncan also called to let me know when he was within 15 minutes of arrival. I really felt and continue to feel like a valued customer not an inconvenience. This is the third emergency call that I have had on my garage door. The cables wrap around the "roll bar" and then off the pulleys. Duncan was the first tech to actually figure out why this is happening. It seems to happen about every 2 years since I moved in. The door as I had suspected was originally put in wrong. When I'm ready to have a new door and tracks put in there is no doubt that Precision Door Service will be my first call. Thank you Duncan and everyone at Precision Door Service. You guys rock!

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A Response from: Kristi Hartmon

Thank you for taking the time to thoroughly review your recent service experience with Duncan and Precision Door Service. It's never fun when your garage door breaks unexpectedly, especially on a holiday weekend. We take great pride in providing top quality customer service and technical expertise and we are happy you were thrilled. I will make sure to pass this along to Duncan. We value your business and look forward to helping you with your future garage door and opener needs. .

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Very professional and was able to service my garage door on a Saturday. I was not a previous customer before but will be now. Lives up to there name and would recommend them to everyone

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A Response from: Kristi Hartmon

Thank you for your review. We are pleased you were happy with your service glad we have earned your trust. Thank you for being a customer and thanks for the recommendation.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Our garage door spring broke, trapping both of our vehicles in the garage. Since it was Sunday, I had no idea how long it would take. I found Precision website, and the chat function popped up. A service technician was available, and we had a repair in about 3 hours! So we were thrilled. The technician was very professional and careful. Email confirmation of the appointment was appreciated. I really just wish all companies had service like this.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

On time, competent and pleasant. Very professional.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Excellent after hours emergency repair. Duncan was very prompt and replace the broken cable quickly. Nice work!

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Our garage door stopped working on Sunday morning and we needed a quick repair or else I wasn't sure how I was going to get to work on Monday. Our repairman, Duncan, was very knowledgeable and friendly. He came out on Sunday afternoon and looked at what needed to be done and gave us a price quote before he did any work. He did a fantastic job and even fixed the second garage door that we had not called about. The fix was quick and easy and very well priced. We were pleasantly surprised at the service and the cost. We definitely highly recommend Precision Door if you need garage door repairs.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Great guy and extremely helpful. Went above and beyond

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

My door is whisper quiet and super smooth. Thank you for a quick response to fixing a non working door

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A Response from: Kristi Hartmon

This is great to hear. Quiet and smooth garage doors is our specialty and we are happy you are pleased.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Duncan did a great job. For a reasonable price with out looking for unnecessary extras.

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Service Provided:
Garage Door Repair

Review:

I chose your company because of price and timing and I will call on your company again because of the great work that was done by a Very Professional installer

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Service Provided:
Garage Door Repair

Review:

Duncan was on time, professional, knowledgeable and friendly. He knew his craft and installed the two springs in less then forty five minutes. This was all done on Sunday morning! I am very pleased with the work Duncan did and the service I received from your company.

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A Response from: Kristi Hartmon

Thank you for letting us know - it is good to hear we're hitting our mark.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I am very satisfied with the improvements, very professionally done.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Excellent website and it got me to the opener that I wanted. Duncan did an excellent job even though he told me it was his first installation of that model after I asked. When I get the vehicles programmed and the smart phones, I may have more comments on the opener itself.

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A Response from: Kristi Hartmon

That's great to hear Bart. Thank you for taking the time to review your service. The PDS Ultra 900 Smart Wifi Garage Door Opener is a great opener, be sure to let us know if you need anything else and we would love to hear your additional comments on the opener as well once you have had a chance to use it for a while. Thanks again for your business.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

great swervice

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

St. Paul Area

(651) 355-1712

(651) 355-1712
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(612) 326-3844

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(952) 252-6189

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