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Colton - Technician

Colton - Technician
Service Team
Reviews: 77
Average: 4.92 stars
Colton - Technician has received 77 reviews, averaging 4.92 Stars:
1 2 3 4 5

Colton - Technician's Bio:

Hello, my name is Colton and I am Minnesota local. I am a U.S. Army Veteran. In my free time, I enjoy spending my time with my wife and dogs. I look forward to assisting you with all of your garage door needs.

Review:

Great service. The tech (Colton) was really great. He explained everything, did excellent work and arrived substantially ahead of scheduled time on a cold day

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A Response from: The Precision Team

Thank you for letting us know you are happy with your recent garage door repair visit. We love hearing that our timeliness and thorough repair work is valued. We appreciate your kind words and your trust in our product and our team for your garage door needs. We hope you call on us should the need arise again in the future.

Service Provided:
Garage Door Repair

Review:

Had a great experience with Colton. He assessed everything and gave me pointers on maintenance. He was fun to talk to and share some tidbits from both our military backgrounds. No high pressure tactics. He loves dogs and helped me train my new pup to accept strangers. I gave him dog treats for this. Garage door runs smoothly and now i can rest assured that the spring won't break in the dead of winter.

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A Response from: The Precision Team

It is so nice to hear that the stress of having your garage door spring break on a frigid day into a nice visit with a new friend. We appreciate hearing that you value what we do and that you are happy you trusted in us for your garage door repair. Thank you for your business and you kind words.

Service Provided:
Garage Door Repair

Review:

I had Precision come to my house for a service call, the tech sent me an email with his ETA and a picture of who I could expect at my door. Great communication and super helpful! Thanks

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A Response from: The Precision Team

Thank you for letting us know that you were happy with our communication and that you found the garage door repair visit to be helpful to you. We appreciate your calling on us for your garage door needs and appreciate hearing your feedback on your experience. Thank you for your patronage.

Service Provided:
Garage Door Opener Repair

Review:

Just WOW!!! We called Precision Door when all of sudden our garage door failed to open on 12/20. I called them because of their ad on Garage Logic with Joe Schousaray. Within TWO HOURS Colton was here and gone after a thorough inspection, diagnosis of the status and problem, and a complete repair of the garage door. We couldn’t be more thrilled! Colton is an amazing employee for your company: kind, respectful, a pleasure to talk with, and an extremely accomplished technician. We loved his explanation with pictures and written explanation on his iPad. We had an email with all the copy of what was accomplished the second he walked out the door. I told Colton he was fantastic and that I’d be sending Joe an email for his Garage Logic podcast ad! We are so grateful for your wonderful work. You have a new customer for as long as we live here….and we will pass the word!

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A Response from: The Precision Team

We are so happy to hear that you are so pleased with your recent garage door repair visit and with Colton, in particular. We know garage door issues are stressful and we appreciate you putting your trust in a fellow GL'er with our business. Thank you for taking the time to let us know of your experience and your feedback. We truly appreciate you.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

I am extremely impressed and satisfied with doing business with you great company. I called before 8:00 AM and was told you could send a technician between 8 AM and 10 AM. At 9 AM Colton Sanders called to say he would be over within a half hour. He arrived approximately 9:30. He quickly sized up the situation and did a great recap of what needed to be done along with the charges. We agreed with what needed to be done along with the applicable charges. He had a lot to do and he had it all done by 10:35 AM. My wife and I were so impressed how quickly he got everything done so quickly. My personal opinion he is a master technician and you guys are very fortunate to have him on your staff. He was very polite, professional and provided the best possible customer service. He did many things. Where it says purchase of a new product, if you look at my invoice you can see all that he did. Thank you

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A Response from: The Precision Team

Thank you for your kind words and appreciation for the work that was done to help you get your garage door back in order for you. We are so happy to know that your repair service exceeded your expectations of timeliness and expertise and that you are pleased with the result. We value your business and your comments and thank you for your patronage and review.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Colton showed up early, listened to my questions, and completed his work in less than 30 minutes. He gave me great suggestions, too. His kindness was truly appreciated when he reviewed my previous purchases and saw that everything was under warranty without my asking! Great service and fast response!

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A Response from: The Precision Team

Thank you for trusting in us for all of your garage door needs. We are here when you need us and we stand behind our work. Thank you for pointing out what we do and for showing appreciation for the timely service performed for you. We love hearing that we met your expectations and will be here should you need anything again in the future.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Your business is well known. I have hired others, their work was terrible and unprofessional. Colton fixed the problem and explained everything that was broken. He did an amazing job. I would definitely would hire your company again.

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A Response from: The Precision Team

Thank you so much for your positive review and kind words about our business and about Colton. We are so happy to have been able to help and appreciate knowing you'd call on us should you find yourself in need in the future. That is a real testament we take to heart. We appreciate you.

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Woke up to a broken spring and the inability to open the garage door as a result. A call to Precision and it was taken care of in about three hours from the time of the call. The service from Colton was quick and friendly. He explained everything well. Didn’t try to sell me extra things. The garage door is working better than ever now. Thanks.

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A Response from: The Precision Team

Thank you for calling on us in your time of need. We are glad to know that your garage door issue was resolved promptly and with honesty and expertise. We appreciate your business and your feedback and will be happy to help if you have future garage door or opener needs.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

My cables broke. Scheduled an appointment on a Saturday and Colton arrived early. He did a thorough inspection. Pointing out issues. I decided what to have replaced. He did a fantastic job. Definitely on my call list for any future issues.

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A Response from: The Precision Team

We are glad you called when you were experiencing garage door issues. Thank you for trusting our expert recommendations and for letting us know that the repair was done to your satisfaction. We will be happy to help should you encounter any issues in the future.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Tech was great.

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A Response from: The Precision Team

We are so happy to hear that you are pleased with the repair service you received when calling on us with your garage door needs. We appreciate your business and hearing such positive feedback on our services.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Colton did a great job told and showed me everything that needed attention and did a good job repairing the broken garage door

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I had an exceptional experience with Colton who came to repair my door and install a keypad on the outside. He was cheerful and very pleasant. I will use again in the future. Great Job!!!!

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A Response from: The Precision Team

We are pleased to hear that your recent garage door repair visit was a success and that you would use our Company again in the future. We appreciate your patronage and love hearing your feedback.

Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

Your service representative Coltan Sanders did an outstanding job of fixing my garage door. Same day service and the price was very reasonable.

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A Response from: The Precision Team

Thank you for letting us know that your recent garage door repair appointment met your expectations and that you are happy with the results. We appreciate your business and your comments.

Service Provided:
Garage Door Repair

Review:

Very professional company. Colton provided great service and explained his recommendations. He was on time and knowledgeable in his trade. I will be recommending this company in the future.

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A Response from: The Precision Team

We appreciate your business and the time it takes to submit your feedback. Thank you for letting us know you are happy with the services you received. Your business recommendations mean a lot to us; thank you.

Service Provided:
Garage Door Repair

Review:

I was so pleased with the service I received from Precision. They were fast, informative and CLEAN! Colton explained everything I needed. I am a first-time home buyer who knew nothing about maintenance, garage opener age or internal workings of the garage door. He took the time to explain everything patiently.

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A Response from: The Precision Team

We appreciate your business and the kind words you shared about your recent garage door repair visit. We are here when you need us and are happy to hear that your first home service experience for your garage door was a good one. Thank you for sharing.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Now I know why you have a 5-star Google review rating. Efficient, same-day service and Colton could not have been more friendly nor could he have explained the service that would be done any better. Would highly recommend!

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A Response from: The Precision Team

We appreciate that you read our reviews and that you are among them now! Thanks for the shout-out and for the recommendation; we appreciate you too.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Colton phoned his arrival time and was on-time or early He described and showed ( pictures ) of all the issues with hinges/rollers/cables rusted. Fixed agreed upon immediate concerns and showed what needed further intervention and discussed time /cost for remainder of work. Pleasant -quite capable and pleasant.

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A Response from: The Precision Team

Thank you for trusting us with your recent garage door service. We appreciate hearing that you were pleased with the timeliness and the thorough inspection and repair work that was done for you. Thank you for your feedback and your business.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Originally called because my springs broke. I was a little leery at first since I had to go through 2 recorded messages before getting a Rep. But the Service Rep. Colton made up for it. He was at my door in 40 minutes. He surveyed the situation, pointed out that a few hinges were tearing and the rollers were blown (which I expected). I decided to change it all and put in a new opener since mine was over 25 years old. Colton was done and cleaned up in a little over 2 hours. Great service! To top it off, when he called me out to test the unit, there was a pronounced squeak near the end. Honestly, I would have attributed it to new equipment but he spent another 5 minutes replacing a roller and aligning the track. Above and beyond.

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A Response from: The Precision Team

Thank you for your thorough review of your entire process from your call for an appointment to final walk-through of your purchase. This really helps all of us see what we do well and what we can work on making better. We value your feedback and appreciate your business and trust you will be happy with you new opener and door hardware for years to come.

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Review:

Colson was on time, kept us updated to his arrival status. Kept me informed went right to work identifying our situation railing connection came loose.reattached anchor screws and also fixed your remotes cleaned up everything and kept me informed YOU CAN USE ME as a highly satisfied customer for any new customer or

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A Response from: The Precision Team

Thank you for your business and for letting us know that you are happy with the customer service and the professionalism that your Technician exhibited in his assessment and repair of your garage door issue. We love hearing your feedback. We appreciate you.

Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Review:

Showed up early. Fixed only what was needed. Was done in less than an hour. A little spendy but worth it.

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A Response from: The Precision Team

We appreciate hearing you value what we do and how quickly and well we do it! Thank you for letting us know timeliness and expert repair is what you expected and received when calling on us. We are so happy to help and to hear your feedback.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Colton Sanders was excellent today .. on time, courteous and professional. He was very frank with his recommendations and helped me decide. His work was thorough and he is really nice and friendly. We thank him for his service (veteran at US Army) too!

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A Response from: The Precision Team

Thank you for your service and for your complimentary review of our Company and our Team! We appreciate your business and are so happy to hear that our timely and expert repair services met your expectations. We will be happy to help should you require our services again in the future.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Went with a new company because our cars were trapped and everyone else was booked out. I loved the ease of scheduling online. Colton was perfectly polite, explained procedures well yet still asked for questions more than once, efficient, and patient! Customer-facing service people make a business -- and he was excellent.

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A Response from: The Precision Team

We are so happy to have been able to help you in your time of need! Thank you for trusting in our team and our products. We are happy to hear that the new experience was a good one from start to project completion. Thank you for your business and your comments, they really mean a lot to us.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Colton Sanders did a wonderful job diagnosing the problem. He was very professional and very personable. Very pleased to get same day service. Thank you!! Mary Pelstring

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A Response from: The Precision Team

We are happy you called on us and that we were able to help with your garage door needs. Thank you for letting us know you were happy with your service.

Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Review:

I am very pleased with the quick response from Precision. The service person was courteous and professional. He explained in detail of the operation of the new Opener. ????????

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A Response from: The Precision Team

Thank you for your purchase and your comments. We are pleased to hear that you are happy with your new opener and your service repair visit. We appreciate you.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

I think I was really overcharged for the work that was done on my door. I told the technician that I would be replacing the door in a year and he still charged me $450 just to get my door working again.

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A Response from: The Precision Team

We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. We benefit in seeing your perspective. We assure you that we have heard you and will look further into this internally. Thank you for helping us get better. You are the most valued part of what we do.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Colton was very helpful, friendly, and very knowledgeable about my garage door opener problems!!

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A Response from: The Precision Team

We thank you for your trust in our garage door opener products and in our Precision Team in your recent garage door repair visit. We appreciate the review and your patronage. Thanks again!

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Great service, informative, and great communication from Colto, he was very professional and fixed our door in no time!

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A Response from: The Precision Team

We are happy to hear that you are pleased with your recent repair service provided by Colton. Timely and professional repair is our goal; glad we hit that mark here. Thank you for taking the time to let us know of your experience.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

I had a spring break on my door on a Sunday, did some research and choose Precision. Saw they had a chat on the website, so thought would get more information. 5 minutes later I had an appointment for the next morning at 8:00 am. Colton was very professional, gave me an estimate and check the door for any other needs. Within an hour I had new springs and a working door. I very pleased for the quick and quality service. Thank You Colton and Precision.

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A Response from: The Precision Team

You're welcome! Thank you too for calling on us in your time of need an for letting us know that you were pleased with the prompt service and professional repair you received. We are happy to help and thrilled to hear you are satisfied with the experience.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I'm sorry I can't remember my door guy's name but he was so friendly courteous and helpful He repaired my door and also let me know some other problems I had with my door so I don't have to worry about that in the future now Thank you precision door

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A Response from: The Precision Team

You are welcome, Kimberly! Our team is happy to help and we thank you for your feedback; it really helps us to continue to keep up with the level of customer service that our customers have come to value and appreciate.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

This company was so easy to work with, they were able to come out within a day of me calling them. The young man that came to fix my garage door opener (Colton) was so kind and wonderful to work with. He was able to install a new opener quickly and everything works great!

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A Response from: The Precision Team

We are happy to have been of service to you when experiencing garage door problems. We appreciate your trust in our team and our products and trust you will be very happy with your new opener for years to come. We value your feedback and your business and are thrilled you are happy with the outcome of all aspects of your service repair visit.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

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