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Colton - Technician

Colton - Technician
Service Team
Reviews: 33
Average: 4.94 stars
Colton - Technician has received 33 reviews, averaging 4.94 Stars:
1 2 3 4 5

Colton - Technician's Bio:

Hello, my name is Colton and I am Minnesota local. I am a U.S. Army Veteran. In my free time, I enjoy spending my time with my wife and dogs. I look forward to assisting you with all of your garage door needs.

Review:

We have a little old garage with a manual garage door that doesn't always stay up so we have been holding it in place or using a clamp to secure it for years. We had a company check it out years ago and were told they couldn't do anything about the problem. We called Precision. Colton came the next day, gave us some options and the problem was resolved in 30 minutes. He replaced the spring and lubed everything. The door is easy to open and close and stays up. Sweet deal! Colton was very helpful and personable. Thank you for the great service!

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A Response from: Kristi Hartmon

Great to hear that your garage door issue was solved! Thank you for trusting our professionally trained technicians and our products. We are happy to help should you find yourself in need in the future.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Called at 1 pm, tech was at my door 4pm. Fast courteous service, very knowledgeable tech who was great. What a way to represent your business, give him a raise????

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A Response from: Kristi Hartmon

Thanks for your feedback! We appreciate you and the kind words and support you have for Colton! We will be sure to share your praises to the team as all points of service are highlighted here. We value your business and your comments shared.

Colton - Technician Service Provided:

Garage Door Opener Repair


Product:

Opener


Service Team: Colton - Technician
Review:

Great service and great technician.always have been great people

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A Response from: Kristi Hartmon

Thank you for letting us know that you were pleased with your service and our team. We appreciate hearing from you.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Rollers


Service Team: Colton - Technician
Review:

Our spring broke on a Sunday morning. I found your company on the internet as a local provider that was open. I called and spoke to a young lady, she explained my options and that there was an available appointment. Was that a plus and without emergency service fees. Your tech Colton called ahead, arrived on time, explained everything and then took care of it. Excellent service all the way around. I would recommend your company to anyone in need.

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A Response from: Kristi Hartmon

Thanks for the recommendation and the detailed review. Our team is proud to be prompt and thorough in our garage door repair service and we are happy to hear we hit the mark here. We appreciate your business and your comments. Thank you for taking the time to share your experience with our team.

Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Positive referral from neighbor.

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A Response from: Kristi Hartmon

Thank you for your 5-star review and thanks to your neighbor for the referral! It's always good to know that good news travels, we appreciate you.

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

everything went great problem solved and the tech. was a real credit to your company. I will let anyone who needs garage door service about your company and will also be calling if I need any service.

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A Response from: Kristi Hartmon

I woudl like to thank you for your recent rating and review. We are always delighted to receive such feedback and so glad to hear of your positive experience. We love making our customers happy and hope you will allow us to do that again for you should you need us in the future.

Colton - Technician Service Provided:

Garage Door Opener Repair


Service Team: Colton - Technician
Review:

Summary: Great technician. Great installation. Poor pricing clarity. Very overpriced parts. The technician, Colton, was excellent. He did a great a job with the installation, and was very helpful walking me through each step of the repair he was going to perform. His original quote on the springs I needed was one size too small, so the final bill was $14 more than he quoted; not a big deal there, though. 5-star service from him overall. I am deducting one star for the presentation of the pricing model from the company, however. When I called to get an idea of what they charge, they said "there's a $75 installation fee, but this is waived with the repair." While this is technically true, they charge a $65 "lube and tune" fee, which wasn't mentioned on the phone. They charged another $36 for a small bearing, which also wasn't mentioned on the phone. No one likes unexpected charges, especially when things are presented with the illusion of "no installation fee." I am deducting one more star for the price of their parts. The springs I got are rated at 15,000 cycles, and cost me $205 each. Had I ordered the same sized springs from somewhere like Lowes or Home Depot, they cost about $45 each. I assumed there would be some price markup to offset their "free installation," but 4x markup is extreme. Especially considering they charged me for installation in a roundabout way anyway. Overall I would say my experience was "just okay." I acknowledge that the job was done well, but next time I'll probably shop around for someone with more competitive prices.

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Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

A spring had broken on my garage door so I called Precision. They sent out Colton promptly. Colton performed the garage door repair with efficiency and professionalism.

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A Response from: Kristi Hartmon

Thank you for your kind words and 5-star review. We appreciate your business and your feedback and are glad to hear that your spring replacement was handled quickly and with skill.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Prompt response when we called after our garage door springs snapped in single digit temperatures. We called at 11am and door was repaired by 2pm. Colton, the tech that pulled into the driveway, was friendly and business like. Efficient. Explained the costs on spring replacement and also replaced our rusty cables and bottom bracket which we knew were also going bad. The truck was marked and we appreciated getting an email with the tech's name, photo and background ahead of time. All very reassuring. The company seems to spend a great deal of effort on customer service. A-OK!

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A Response from: Kristi Hartmon

Thank you for letting us know that you were happy with the entire Precision process. We are happy that your door was repaired to your standards and that you are satisfied with the results. Let us know if you have any questions or concerns, we are happy to help.

Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Quick and efficient service. I reviewed other service providers and Precision had the best rating. They were very professional and I would recommend them to anyone. Prices were very reasonable.

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A Response from: Kristi Hartmon

Thank you for taking the time to write a review about Precision Garage Door online. The detail you provided has shows us what matters to customers and how to make improvements for the benefit of all customers. We sincerely appreciate your thoughtfulness in helping us deliver great service.

Colton - Technician Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Team: Colton - Technician
Review:

they were highly rated, and responded very quickly. Colton Sanders arrived within hours of our call

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A Response from: Kristi Hartmon

Thanks for the feedback. It is good to hear why customers call, and that they value our timely response and professional service. We are here for you.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Great service from the first call to the install!! Very professional! Thank you!

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A Response from: Kristi Hartmon

Thank you for your kind words and recommendation. We are happy to have served your garage door needs.

Colton - Technician Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Team: Colton - Technician
Review:

Colton was my hero yesterday. He called a half hour before he arrived and came exactly when he said he would. The same day service was so appreciated since our garage door was incapacitated. Colton was friendly and professional and was able to save our door in a couple of hours. THANKS A MILLION! -sheila

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A Response from: Kristi Hartmon

We are so glad to hear that your garage door problem was taken care of quickly and that it was serviced professionally and expertly. We are here for you when you need us and appreciate hearing of your experience.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Rollers


Service Team: Colton - Technician
Review:

Hi, very happy with the service done yesterday. I had the garage door opener replaced. Colton was very helpful and professional. I liked the advanced email showing who Colton was - so no questions as to who was at the door. Thank you.

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A Response from: Kristi Hartmon

Thank you for letting us know that you had a good experience with our Company. We are sure you will be happy with your new garage door opener and knowing you value our email communication really helps us to continue to provide the services our customers rely on and value. Thank you for your business and your feedback.

Colton - Technician Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Team: Colton - Technician
Review:

Colton was awesome!! Diagnosed the issue right away and had us back up and running with an upgraded lift within an hour. Went the extra mile and great customer service.

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A Response from: Kristi Hartmon

We are glad to hear your new garage door opener and your service with Precision was great. Thank you for taking time to let us know, as it helps us know what we're doing well and to know customer expectations. We truly value your business and your comments. We are here for you should you find yourself needing our services again in the future.

Colton - Technician Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Team: Colton - Technician
Review:

Garage door spring broke on one of the coldest nights of the year. I called Precision Garage Door at 7:15 the next morning, the technician was here less than an our later and he did the repair immediately. Wonderful service, would highly recommend.

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A Response from: Kristi Hartmon

We are sorry you had this experience on such a frigid morning, but are glad you got the spring replacement you needed on such short notice! Thank you for taking the time to share this experience with others and it really helps our business so we can similarly help others.

Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

arrived on time, polite honest and wasted no time getting after the work at hand. will definitely higher Precision door mn again. thank you for your speedy response

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A Response from: Kristi Hartmon

You're welcome! And thank you for expressing your appreciation for all of the aspects of the repair service we work to provide: Quick service with on-time arriva;, professional and personable technicians who provide results for garage door issues. We value your time and your business.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Springs


Service Team: Colton - Technician
Review:

I have used them before always friendly and professional. I highly recommend

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A Response from: Kristi Hartmon

Thank you so much for your repeat business, that is a compliment in itself! In addition, we value your business, your feedback as well as your recommendation to others as that speaks volumes. We appreciate you.

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

I was surprised to find out I could call 24/7 to get an appointment scheduled. That was extremely convenient. I was able to get my service work done the day after I called. The service work was done during the estimated time frame I had been given when I scheduled the appointment. The service individual was very friendly and very helpful in explaining the work that needed to be done to fix my issue. I'm a very satisfied customer, and I will definitely reach out to Precision when I have future garage door issues.

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A Response from: Kristi Hartmon

Thank you for your business and your review. We are delighted to hear your appreciation for qualities we work hard on: availability and timely solutions to our customer's garage door needs. We are glad to have served you and are happy to be here for you should another need arise in the future.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Cables


Service Team: Colton - Technician
Review:

Thank you Precision Garage Door Service for providing outstanding technical and customer service. Colton called ahead, arrived when he said he would arrive and was able to source the problem and correct it quickly! I sourced your company onlinbe and after reading reviews, felt confident that you would be able to help me! You did! I highly recommend this company! OUTSTANDING service!!

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A Response from: Kristi Hartmon

Thank you for expressing your trust in us to solve your garage door issues! We appreciate hearing that your experience was great from start to finish and knowing you would recommend us to your friends and family is a great honor.

Colton - Technician Service Provided:

Garage Door Opener Repair


Service Team: Colton - Technician
Review:

The Best, I called to schedule an appointment. When the tech arrived at my home very professional explained what was wrong what it would cost to fix I was very pleased will recommend them to everyone

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A Response from: Kristi Hartmon

We appreciate your business and your recommendation to others! Thank you for letting us know that you received professional and expert help from Precision for your garage door and opener needs.

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

I love you guys, I'm a senior citizen and really appreciate the service that you provided me and my other seniors. I would recommend anyone looking for garage service to go with Precision and thanks for sending a picture of the technician. Love you guys and thanks again for your your wonderful service.

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A Response from: Kristi Hartmon

Thank you for sharing your experience and appreciation for what we do! We value hearing from you and am so happy that your experience with Precision was a successful one.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Team: Colton - Technician
Review:

very good person -- stayed with it even though very cold -- I would give him a grate review!!

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A Response from: Kristi Hartmon

We are pleased you chose Precision Garage Door and am happy your technician was efficient and professional in completing the repair to your satisfaction despite Minnesota cold temperatures. Thank you for your business and your feedback.

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

Great service. The technician arrived on time and completed the work promptly.

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A Response from: Kristi Hartmon

Thank you for you business and for sharing your appreciation for the value we place on our customers' time. We strive to complete timely garage door repairs and are glad you were satisfied with your service.

Colton - Technician Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Team: Colton - Technician
Review:

Colton out tech was very professional and did a great job replacing our garage spring on a very frigid morning.

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A Response from: Kristi Hartmon

Thank you for reaching out and letting us know that you are happy with your garage door repair service. Our team works hard to serve our customers despite harsh temperatures and we appreciate you realizing that goes above and beyond in the service industry. We appreciate you.

Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Colton was prompt, respectful, cordial, knowledgeable, and efficient. The ease and clarity of communication was stellar. Top notch in all facets.

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A Response from: Kristi Hartmon

We are glad to hear you are satisfied with your garage door repair service visit. We are always pleased to know that our technicians are personable and professional in their repair of your issues. Thanks for your business and for your feedback, as well. We appreciate you.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Cables


Service Team: Colton - Technician
Review:

We were very impressed with the service! Same day service and a very friendly and professional service tech. Would highly recommend this company.

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A Response from: Kristi Hartmon

Thank you for choosing Precision and for your review highlighting our values of offering our customers with timely service with a friendly and professional demeanor. We appreciation your recommendation for us!

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

The technician was friendly, very knowledgeable and the work was completed in a timely manner. The garage door is fixed and I'm a "happy camper."

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A Response from: Kristi Hartmon

Thank you for letting us know that your garage door repair visit was done to your satisfaction. We strive for personable and professional customer care and am happy to hear we hit the mark. Thanks for your feedback and your business.

Colton - Technician Service Provided:

Garage Door Repair


Service Team: Colton - Technician
Review:

100% satisfied. Colton provided incredible service. Very thorough, gave all options up front, and his work is EXCEPTIONAL. Will recommend Precision to friends and family - Thank you!

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A Response from: Kristi Hartmon

Thank you for taking time to relay your experience. We are happy to know that the garage door repair process went well and that you are pleased with the finished product. We will be happy to help should you need us again and certainly welcome your referrals.

Colton - Technician Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Team: Colton - Technician
Review:

Precision Garage Door got out and immediately repaired my garage door. Had a three hour window for service time where it seemed the others I called gave me an eight hour window. Colton, the technician that serviced my garage door was professional gave a thorough breakdown of the repair work with a quote on the spot. The work was professionally done.

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A Response from: Kristi Hartmon

We are happy you chose to work with us and are glad to hear it was a good customer service experience. We work hard to change the inconvenience of having garage door issues to fixing it with the solution that works best for you. Let us know if you need anything further in the future.

Colton - Technician Service Provided:

Garage Door Repair


Product:

Cables


Service Team: Colton - Technician
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