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Colton - Technician
Average: 4.89 stars
Colton - Technician's Bio:
Hello, my name is Colton and I am Minnesota local. I am a U.S. Army Veteran. In my free time, I enjoy spending my time with my wife and dogs. I look forward to assisting you with all of your garage door needs.
Saint Paul, MN
Thank you for your purchase and your comments. We are pleased to hear that you are happy with your new opener and your service repair visit. We appreciate you.
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Service Team: Colton - Technician
Eden Prairie, MN
I think I was really overcharged for the work that was done on my door. I told the technician that I would be replacing the door in a year and he still charged me $450 just to get my door working again.
- Blake E
We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. We benefit in seeing your perspective. We assure you that we have heard you and will look further into this internally. Thank you for helping us get better. You are the most valued part of what we do.
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Service Team: Colton - Technician
Saint Paul, MN
Colton was very helpful, friendly, and very knowledgeable about my garage door opener problems!!
- Mimi M
We thank you for your trust in our garage door opener products and in our Precision Team in your recent garage door repair visit. We appreciate the review and your patronage. Thanks again!
Champlin, MN
Great service, informative, and great communication from Colto, he was very professional and fixed our door in no time!
- Kevin A
We are happy to hear that you are pleased with your recent repair service provided by Colton. Timely and professional repair is our goal; glad we hit that mark here. Thank you for taking the time to let us know of your experience.
Farmington, MN
I had a spring break on my door on a Sunday, did some research and choose Precision. Saw they had a chat on the website, so thought would get more information. 5 minutes later I had an appointment for the next morning at 8:00 am. Colton was very professional, gave me an estimate and check the door for any other needs. Within an hour I had new springs and a working door. I very pleased for the quick and quality service. Thank You Colton and Precision.
- Steve H
You're welcome! Thank you too for calling on us in your time of need an for letting us know that you were pleased with the prompt service and professional repair you received. We are happy to help and thrilled to hear you are satisfied with the experience.
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Service Team: Colton - Technician
New Richmond, WI
I'm sorry I can't remember my door guy's name but he was so friendly courteous and helpful He repaired my door and also let me know some other problems I had with my door so I don't have to worry about that in the future now Thank you precision door
- Kimberly B
You are welcome, Kimberly! Our team is happy to help and we thank you for your feedback; it really helps us to continue to keep up with the level of customer service that our customers have come to value and appreciate.
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Service Team: Colton - Technician
Mendota Heights, MN
This company was so easy to work with, they were able to come out within a day of me calling them. The young man that came to fix my garage door opener (Colton) was so kind and wonderful to work with. He was able to install a new opener quickly and everything works great!
- Beth R
We are happy to have been of service to you when experiencing garage door problems. We appreciate your trust in our team and our products and trust you will be very happy with your new opener for years to come. We value your feedback and your business and are thrilled you are happy with the outcome of all aspects of your service repair visit.
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Service Team: Colton - Technician
Farmington, MN
Did a great job. Will call them again if I have troubles with my garage door.
- Bridget B
Thanks for letting us know you were happy with your service. It is an honor to know you would not hesitate to call us again should you need our services; that is the highest compliment.
Coon Rapids, MN
It has good ratings. Colton Sanders did an outstanding job also explained everything to us! I can’t say enough good things about him.
- William S
Thank you for your kind words and for choosing Precision Garage Door! We are pleased to hear that your experience with our company was positive and thank you for sharing with us and others.
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Service Team: Colton - Technician
Eden Prairie, MN
Technician was prompt and very thorough, very helpful and professional. I would recommend you to others anytime.
- Russel L
We thank you for your business, your feedback and your future recommendations to others you know who might need our services.
Plymouth, MN
Service and service tech were great! The only thing that I found to be disappointing was on the phone I described the issue and the person I spoke with said it was most likely a lube/tune-up appointment and that the $89 service fee would be waived if I went forward with the work. The fee wasn't waived because it wasn't a "repair" and that should've been explained to me up front.
- Adam M
Thank you for letting us know of your experience with our Company, we take all feedback very seriously and ensure we are taking care of any gaps in our communication and customer service. We are happy to discuss your invoice with you to make sure it matches the work done as well as your expectations. Thank you for taking the time to help us serve you better.
Lakeville, MN
From the time I clicked the chat button until the time Colton showed up to fix the minor issue the customer service was outstanding. The fix was very minor and Colton explained the options with no pressure for it to be done by them. Highly recommend these folks for your garage door needs.
- Eric S
We are so happy to hear that your garage door issue was taken care of quickly and professionally. It is our aim to give our customers the solution that is right for them; and I'm glad to hear you are satisfied with your repair visit.
Apple Valley, MN
Scheduling was super easy and so nice to talk to a person. Colton was amazing! Showed up early and finished the work in about 30 minutes. Walked me thru all the different options. Top shelf all around from scheduling to work done.
- Paul Pearson
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Service Team: Colton - Technician
Saint Paul, MN
Reached out having seen TV add, as the “famous” door company did not even respond to my inquiry. Instant repose by Precision, with 24/7 phone service. Quick appointment. Exceptional professionalism. Colton was courteous, professional, did excellent work. Precision will be my go-to from now on! Thank you.
- Lawrence L.
Thanks for letting us know of your recent experience with us. We are happy to help anytime you need us and are thrilled to hear you say you'd use us again. Thank you for taking the time to help us serve you better.
Maple Grove, MN
The technician called to advise me of his expected arrival. Upon arrival he was friendly and polite. I showed him the problem and after he completed his inspection he gave me a quote. Work was completed in approximately 30 minutes. I was happy with the result and considered the price reasonable.
- Susan A
We are pleased to hear that you were happy with your recent garage door repair visit. We appreciate hearing what steps of the repair process our customers appreciate and we will continue to offer that level of service from start to finish. Thank you for your business and your review.
Chanhassen, MN
Technican showed up at appointed time and was very knowledgable, friendly and easy to talk with. He explained what needed to be done to replace the old torque type tension spring on my double garage door. When done with installation he made sure that the door was operating properly and gave me suggestions on future maintance not one for the garage hinges etc but also the opener too. I would recommend Precision to everyone. Dick A
- Dick A
Thank you for taking the time to let us know the aspects you value in a garage door repair visit. We are pleased to hear that you were satisfied with your experience and will use this information to keep up the good work!
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Service Team: Colton - Technician
Edina, MN
Very professional service, Colton the technician arrived spot on time and was courteous, knowledgeable and dependable, with good communication throughout the project. Because it was a large job, Colton was joined by his manager who was also very courteous and knowledgeable. Good work!
- Joseph D
We are happy to get the job done. We aim to fix it right the first time and work hard as a team to make it happen. Thank you for sharing your appreciation and for your business. We appreciate you.
Maple Plain, MN
Our garage door broke in the later afternoon. I called around and nobody could get out here until the morning. Both of our cars were stuck in the garage and we both had to work in the morning. Precision said they could get someone out in a couple of hours, they're technician, Colton was here in about 45 minutes. We had some major breakage, and he went over everything with us so there were no surprises. He fixed the door and we are very happy with the service. i think he should be commended on his service!
- James B
Thank you for letting us know how pleased you were with your recent garage door repair visit. We are happy to hear that you received timely and professional service in such a stressful situation. We appreciate your business and your review and will be happy to help should you need our services in the future.
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Service Team: Colton - Technician
Shoreview, MN
Needed to have door seals and seal channels replaced on two 25-year old garage doors. Arranged for the work using the on-line chat. That was easy and worked well. The work was scheduled for the following day. I really appreciated the timing windows being 2 hours rather than the more common 4 hour slots. We received an email confirming schedule, one with the technician’s name (Colton) & his picture, and then a call shortly before he arrived. That all worked very well. Good system. Colton recommended door replacement, which I found a bit surprising, but considering their age maybe it probably should not have been. After discussion of door replacement cost & wait time and having a closer look at the condition of the doors, we went ahead with the repair as planned. Work was done in a timely manner and the end result met expectations. Will very likely have Precision replace the garage doors in the future.
- Dan T
Thank you so much for letting us know of your customer experience on your recent garage door repair visit. We value your business and being able to hear your perspective. We are happy to hear that you were satisfied with the repair service you received and we welcome the opportunity to upgrade those doors when the time is right for you. Let us know if you have any questions in the meantime!
Vadnais Heights, MN
Good , knowledgeable service. We have a door than 20 years old. Precision has been very helpful in diagnosing problems and keeping it going.
- Charles Podominick
Minneapolis, MN
Such quick service! A broken spring trapped my car in the garage, fortunately we had two cars already in the driveway (four drivers in the house). I called Precision on Sunday of Memorial Day weekend and it was fixed in less than 24 hours! Colton was very professional and helpful. It’s a 60 year old door and track. I’m sure we’ll be calling them again.
- Rachel R
Thanks for letting us know! Glad to hear that we were able to quickly help your family get moving again. We are here when you need us and happy to help, should you need assistance again in the future.
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Service Team: Colton - Technician
Saint Paul, MN
We have a little old garage with a manual garage door that doesn't always stay up so we have been holding it in place or using a clamp to secure it for years. We had a company check it out years ago and were told they couldn't do anything about the problem. We called Precision. Colton came the next day, gave us some options and the problem was resolved in 30 minutes. He replaced the spring and lubed everything. The door is easy to open and close and stays up. Sweet deal! Colton was very helpful and personable. Thank you for the great service!
- Mike C
Great to hear that your garage door issue was solved! Thank you for trusting our professionally trained technicians and our products. We are happy to help should you find yourself in need in the future.
Stillwater, MN
Called at 1 pm, tech was at my door 4pm. Fast courteous service, very knowledgeable tech who was great. What a way to represent your business, give him a raise????
- Dennis B
Thanks for your feedback! We appreciate you and the kind words and support you have for Colton! We will be sure to share your praises to the team as all points of service are highlighted here. We value your business and your comments shared.
Hudson, WI
Great service and great technician.always have been great people
- Michael C
Thank you for letting us know that you were pleased with your service and our team. We appreciate hearing from you.
New Brighton, MN
Our spring broke on a Sunday morning. I found your company on the internet as a local provider that was open. I called and spoke to a young lady, she explained my options and that there was an available appointment. Was that a plus and without emergency service fees. Your tech Colton called ahead, arrived on time, explained everything and then took care of it. Excellent service all the way around. I would recommend your company to anyone in need.
- Jeff B. New Brighton
Thanks for the recommendation and the detailed review. Our team is proud to be prompt and thorough in our garage door repair service and we are happy to hear we hit the mark here. We appreciate your business and your comments. Thank you for taking the time to share your experience with our team.
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Service Team: Colton - Technician
Rosemount, MN
Positive referral from neighbor.
- Tony T
Thank you for your 5-star review and thanks to your neighbor for the referral! It's always good to know that good news travels, we appreciate you.
Bloomington, MN
everything went great problem solved and the tech. was a real credit to your company. I will let anyone who needs garage door service about your company and will also be calling if I need any service.
- Mel W
I woudl like to thank you for your recent rating and review. We are always delighted to receive such feedback and so glad to hear of your positive experience. We love making our customers happy and hope you will allow us to do that again for you should you need us in the future.
Farmington, MN
Summary: Great technician. Great installation. Poor pricing clarity. Very overpriced parts. The technician, Colton, was excellent. He did a great a job with the installation, and was very helpful walking me through each step of the repair he was going to perform. His original quote on the springs I needed was one size too small, so the final bill was $14 more than he quoted; not a big deal there, though. 5-star service from him overall. I am deducting one star for the presentation of the pricing model from the company, however. When I called to get an idea of what they charge, they said "there's a $75 installation fee, but this is waived with the repair." While this is technically true, they charge a $65 "lube and tune" fee, which wasn't mentioned on the phone. They charged another $36 for a small bearing, which also wasn't mentioned on the phone. No one likes unexpected charges, especially when things are presented with the illusion of "no installation fee." I am deducting one more star for the price of their parts. The springs I got are rated at 15,000 cycles, and cost me $205 each. Had I ordered the same sized springs from somewhere like Lowes or Home Depot, they cost about $45 each. I assumed there would be some price markup to offset their "free installation," but 4x markup is extreme. Especially considering they charged me for installation in a roundabout way anyway. Overall I would say my experience was "just okay." I acknowledge that the job was done well, but next time I'll probably shop around for someone with more competitive prices.
- Javen Shepherd
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Service Team: Colton - Technician
Minnetonka, MN
A spring had broken on my garage door so I called Precision. They sent out Colton promptly. Colton performed the garage door repair with efficiency and professionalism.
- Bob M
Thank you for your kind words and 5-star review. We appreciate your business and your feedback and are glad to hear that your spring replacement was handled quickly and with skill.
Woodbury, MN
Prompt response when we called after our garage door springs snapped in single digit temperatures. We called at 11am and door was repaired by 2pm. Colton, the tech that pulled into the driveway, was friendly and business like. Efficient. Explained the costs on spring replacement and also replaced our rusty cables and bottom bracket which we knew were also going bad. The truck was marked and we appreciated getting an email with the tech's name, photo and background ahead of time. All very reassuring. The company seems to spend a great deal of effort on customer service. A-OK!
- Tom Ziegler
Thank you for letting us know that you were happy with the entire Precision process. We are happy that your door was repaired to your standards and that you are satisfied with the results. Let us know if you have any questions or concerns, we are happy to help.
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Service Team: Colton - Technician
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
I am very pleased with the quick response from Precision. The service person was courteous and professional. He explained in detail of the operation of the new Opener. ????????
- N.I.