Garage Door Repair in Minneapolis & St Paul - Page 135

RAGHU R

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Colton Sanders was excellent today .. on time, courteous and professional. He was very frank with his recommendations and helped me decide. His work was thorough and he is really nice and friendly. We thank him for his service (veteran at US Army) too!

Bonnie B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I can't say enough good things about the experience I just had: my initial call was answered right away, the operators were very courteous and helpful, the service call was conveniently scheduled, and the communication with the technician was perfect. Although I or my tenants were not available to be on-site, I appreciated the email informing me that the technician, James Magaard, was on the way. He also called to let me know, as is part of the service process. If I need garage door service in the future, I will request James. He was so friendly and knowledgeable. The service costs were very reasonable. I highly recommend using Precision Garage Door Twin Cities!

Davette K.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Went with a new company because our cars were trapped and everyone else was booked out. I loved the ease of scheduling online. Colton was perfectly polite, explained procedures well yet still asked for questions more than once, efficient, and patient! Customer-facing service people make a business -- and he was excellent.

Moh H

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision team do deserve the high ratings they have I have my opener keeps opening by itself, i called Alex from Precision showed in the same day at the time they said, took one hour of diagnostics, reset the codes, explained the actions he will perform, and the next action by costs in case problem persists, their cost for repair is very fair, i do recommend them

Dale Kimmes

Our service tech Jonathan was very knowledgeable and professional. And quick! Had our garage door fixed very quickly.

Sarah Erickson

Excellent customer service, very thorough explanations of what is needed and why, how to maintain for performance, and on time. Recommended!

Michael C

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision technicians arrived on time and were able to make repairs quickly. They were friendly and efficient!

Sahar E

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service. Available quickly and were on time. Thorough explanation of need and options, how to maintain on-going, and features. Installers were friendly and proud of this work. Highly recommended!

jeff peterson

Alex was very professional and answered all my questions. I hope to see Alex again when we decide to replace all the garage doors. Thanks for the great service.

Lisa Hollensteiner

James was knowledgeable, thorough, and personable.

Abilities Midwest

Zac Dilley is a very professional, hardworking, and dedicated worker. One of the nicest garage door service people I have seen! I will not go anywhere else but Precision! Great job!

Youa Her

Mike and Brian did a great job. They walked me through the issue with my garage and provided options including what they thought was best. I loved that they were patient and educated me throughout the process. My garage functions so much better now!

Jon Benusa

I called Precision because my garage door spring broke after my wife left for work. I was able to get out of the garage, but needed them fixed as soon as possible. They had a service tech available that afternoon, which worked great! Jonathan arrived around 2:00 and immediately began assessing the door. He was very thorough, pointing out several other areas that need attention. After reviewing the items with me and explaining the possible problems, we agreed to complete them all. He replaced all the items in less than an hour along with lubricating all the hinges. Precision & Johnathan did a great job and I would recommend them to anyone needing service work or a new door. Thank you Jonathan!

Pam N

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jameson, the technician who as awesome. Efficient, honest and knowledgeable. Came in hours & completed inspection repai/replacement in 1/2 hour…. All without breaking any he bank. Much appreciated! Pam

Maryann N

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

He was very helpful and corrected my problem.

Mary P

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Colton Sanders did a wonderful job diagnosing the problem. He was very professional and very personable. Very pleased to get same day service. Thank you!! Mary Pelstring

Mark Digre

Awesome !!! Quick and friendly service. Thank You !!!

Jessica Swiontek

Was experiencing some garage door noise and stability problems, so made an online apt easily and Mike and team came out quickly to take care of it. They were in and out in less than an hour with a reasonable quote and the issues are gone. Keeping their information on hand for future troubles if I have any.

Ann A

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very nice and friendly technician. Worked quickly. Got the job done. Accepted a personal check for payment. Provided a discount when asked. Thank you.

Julie Holmen

My garage door was fixed promptly and now works great!

Sue Ludden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My husband heard your ad on Garage Logic. We had a broken spring in the morning and by evening it was fixed. Jonathan Z. was efficient and professional, explained everything and had our garage door working again in no time.

Connor

James M. Was my technician and he did a fantastic job! Super friendly and very knowledgeable in his craft. 5 stars!!!

Shauna Kaylene

Ripoff company that grossly overcharges for poor quality work. I have no clue how they are so highly rated on here, but I regret choosing them. Our garage door broke, so Precision came out and repaired it to the tune of around $600. The price seemed excessive, but I figured it was worth it if the job was well done. That was not the case. Around a year later it broke again, so we had a technician from a different company (a small family business) come out to repair it for a fraction of what Precision charged. He explained that Precision's technician had done sloppy work and installed parts incorrectly, e.g. using old screws and old holes instead of using new screws and drilling new holes. He said a part that was incorrectly installed by Precision further damaged our door. I took a picture of the part (which was obviously damaged and warped) and sent it to Precision. I explained the situation and requested a partial refund for the poor work done by their company, especially since we had to pay someone else to fix their mistakes. After some back-and-forth, a service manager, Bret, came out to look at our door. He basically told my husband, "Tough luck, your door broke again because it's old and will need replacing soon anyway." No apology, no refund, no nothing. Just because our door is older doesn't mean we should have to pay $600 for work that doesn't hold up. You'd think a large company like this, which is large enough to advertise on TV, would at least throw us a bone to make up for their shoddy work. I hardly ever leave negative reviews, but we had a very poor experience with Precision. Very disappointed - will not use this company again. Run far away from this ripoff outfit and find a smaller, trustworthy business who stands by their work instead; save yourself money and hassle by avoiding Precision.

Eric and Elena Dooley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician showed up early, gave us options in the quote and performed a quick and successful repair. I love that it comes with a 5-yr warranty.

RAyers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose to go with Precision based on their overall customer satisfaction ratings. Unfortunately, they did not meet our service expectations several times throughout our installation experience. 1. Our garage door was installed 3/4” crooked with the surrounding garage trim and floor. This “offset” was further highlighted by the windows near the top of the door and a black weather seal at the bottom of a white garage door - leaving a visible gap. I was told the door was installed “level” but the garage floor was not level. Thie installation team did not discuss or bring this to our attention until the installation was completed. It was also frustrating because our prior garage door was not crooked and did not have a visible opening/gap between the weather seal and the garage floor. 2. I called customer service the same day after installation was completed and shared our concerns. The customer service representative rudely replied “it is not our fault your garage floor is not level”. I asked to speak to a manager and she said I would get a call back that day. I did not get my call returned. I called again the next day, and was later called back by a quality assurance manager. He was very service oriented over the phone, and we scheduled an appointment for the next week to have someone come out and assess the installation and see if there were any options to improve the 3/4” offset. 3. The quality assurance technician was scheduled to arrive today between 8-9am. He did not show up so I called at 9:15am to see if he was still coming (as we had another appointment we needed to leave for by 9:45am). He said there was confusion and miscommunication in the office but was on his way. No one called to say he was going to be late or was still coming. He arrived at 9:40am (which caused us to be late for our other appointment). He was able to adjust the cables to correct most of the offset. We discussed replacing the black weather seal with a grey weather seal to minimize the appearance of the offset that remained. He called his manager to see if he could get approval to do so without a charge. It was determined that it was an “aesthetic appearance correction” and therefore would cost us $241 to replace it. After spending $3230 to have a garage door installed at a slant, I was not pleased to hear that I could have the “aesthetic appearance” issue addressed for another $241. The technician also said that if I wanted it done it would require another appointment as he would otherwise be late for his 10:00am appointment (although being late to our appointment did not seem to be as concerning). Bottom line, I had high expectations for stellar service given their reviews. I am more than willing to pay more to receive quality service. I am trying to be fair in rating them 2 out of 5 stars. Given our experience, I would not recommend Precision and have to believe for the price you can get a better experience and result elsewhere.

Pete Miller

When the torsion spring on my roll back garage door snapped, Precision Garage Door was quick to respond. As I'm an engineer, I knew exactly what had happened and what the fix was. Jonathan showed up promptly, even though I did not need his explanation for what happened or what he was doing, he was extremely professional, he explained what he was doing and why. Everything he needed was stocked in his service truck. His estimated time to repair was equally spot on. I can't recommend Precision Garage Door enough!

Bob M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door got damaged by getting hit by a vehicle. Mike came over within 2 hours of my phone call and aligned the door so we could use it manually. We ordered a new garage door and opener that took about 2 weeks to get. Zac and Rafael came over to install the new door and opener within 2.5 hours, wow! The entire precision door team was superb! Installation, service, communication, etc. Thank you, Bob