Garage Door Repair in Minneapolis & St Paul - Page 197

David and Evelyn Clifford

UPDATE: I previously posted a review expressing my dissatisfaction with Precision Door Service.I promptly received a call from the manager of the company desiring to "make things right". After listening to the things that I was unhappy about I received an apology, a financial credit to my bill and an assurance that training would take place with new employees would happen so that others would never have the experience I had. I have to give a lot of credit to the genuine concern and action taken - it changed my mind about this company. Previous post: When your garage door breaks - you need service quick! Precision was very quick to respond and were prompt, communicating exactly when they would arrive. The young man that worked on the door was courteous. However, I have had these kinds of issues serviced again and I felt like their price was very high for the work that was done. They seemed much more interested in selling me a totally new garage door system - making numerous comments about how what I was currently using was a piece of junk and worthless. My garage door system has worked with very few repairs for 26 years now, so I don't feel like it was a piece of junk - and spending the amount of money they felt like I needed to spend to update it seemed out of line. When it was all said and done - they really hadn't fixed the door - I had to call them back as the door only went up 2 feet. They did come back and fix it, but in mind testing to make sure that the repair actually worked should have been part of the process? I don't think that this is the company I will use in the future.

John Murphey

Wow, this company provides some of the best service I have ever experienced anywhere! Our garage door stopped working on Saturday night, and I needed to get my car out for a business trip on Sunday. I called at 8pm on a Saturday, and a LIVE PERSON answered! I almost fell out of my chair. She set up an appointment for 8am the next morning (Sunday!), and the guy pulled up at 7:59am. He had the door fixed within 20 minutes, and the cost was extremely reasonable. I will always come back to this company for garage door service. I wish they did other types of service, too!

Steven Yates

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex, the PDS technician arrived early and clearly described the problem and solutions to me. No high pressure sales tactics, just straight forward discussion. The work was completely quickly efficiently. I am very satisfied.

John Murphey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wow, this company provides some of the best service I have ever experienced anywhere! Our garage door stopped working on Saturday night, and I needed to get my car out for a business trip on Sunday. I called at 8pm on a Saturday, and a LIVE PERSON answered! I almost fell out of my chair. She set up an appointment for 8am the next morning (Sunday!), and the guy pulled up at 7:59am. He had the door fixed within 20 minutes, and the cost was extremely reasonable. I will always come back to this company for garage door service. I wish they did other types of service, too!

Niki Wellmann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor was great. We really appreciate what he did .

Tony Gabriel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The first thing I did after Devon left was to tape his business card to the garage wall in case it ever breaks again I know exactly to call. Could not be happier with him. He had my door fixed in about 20 minutes and even helped me fix a small problem on my other garage door. I can’t recommend Devon enough.

Mai Vue

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did a little research before I settled on this company to fix the broken springs on my garage door. Making the appointment was super easy. We happened to be busy the day of so I had to call back to change my appointment to the next day. The customer service rep I spoke with was very nice and made a new appointment for me in no time. I appreciated that they did not make me wait more than a minute to speak to a rep. Our technician Devon was super informational and professional. He gave me a curiously call to ask if he could come by a little early, which I did not mind at all. My husband asked him tons of questions and he was very knowledgeable and answered all our questions. It only took about an hour from the time Devon arrived to the time he replaced the springs. I would recommend Precision Door to anyone who needs any garage fix. SHOUT OUT to Devon! He did a great job with a positive attitude. It's hard now a day to get service with good attitude. That truly made this experience amazing.

Manuel Lagos

Precision Door Service was amazing to work with! We were having issues with our old garage door opener and needed it replaced. When I called, the first person I interacted with was friendly and professional. My appointment was scheduled for the very next morning. The serviceman, Alex, arrived on time, and was also very friendly and professional. He discussed all the options and then was able to install the new system right away! I'm beyond impressed with Precision Door Service - really great job!

Aimee Lagos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door Service was amazing to work with! We were having issues with our old garage door opener and needed it replaced. When I called, the first person I interacted with was friendly and professional. My appointment was scheduled for the very next morning. The serviceman, Alex, arrived on time, and was also very friendly and professional. He discussed all the options and then was able to install the new system right away! I'm beyond impressed with Precision Door Service - really great job!

Brian Dibley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the second time I have utilized Precision for service on our garage door. They have exceeded my expectations both times. We had a new garage door opener installed by Akayla Porter who was professional, helpful, and friendly. Would recommend them to anyone looking for repairs or new installations.

Mike Grosso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Two springs broke on Saturday morning. Precision sent Technician Devon Nelson to the rescue. By 3:00pm the door was back in working order. Devon was on top of his game. Prompt, efficient, professional. He completed his checklist, explained the options and then completed the repair expertly. Great job! Would certainly recommend.

Adam Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Devon is the most professional and effective technician I have ever had in my home.

michael brown

I was unfortunate enough to go out to my garage to find I had broken torsion spring and my garage door would not open. This on a Sunday morning. I was fortunate enough to come across your website this morning saying you were open on a Sunday for service calls. After using your "chat" function on the website describing what my predicament was, John Holton, one of Precision Door Services technicians was dispatched to my home. John was polite and immediately went to work assessing my door and what was needed to repair it. He gave me a detailed estimate of what it would take and after I agreed immediately went to work. Some 2 hours later my door was operating as though it were new again. John knew that I had done this type of work before so there was no trying to get me to do something and spend money I didn't need to. I would recommend Precision Door Service to anyone. They perform as advertised which is a rarity these days.

Mike Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was unfortunate enough to go out to my garage to find I had broken torsion spring and my garage door would not open. This on a Sunday morning. I was fortunate enough to come across your website this morning saying you were open on a Sunday for service calls. After using your "chat" function on the website describing what my predicament was, John Holton, one of Precision Door Services technicians was dispatched to my home. John was polite and immediately went to work assessing my door and what was needed to repair it. He gave me a detailed estimate of what it would take and after I agreed immediately went to work. Some 2 hours later my door was operating as though it were new again. John knew that I had done this type of work before so there was no trying to get me to do something and spend money I didn't need to. I would recommend Precision Door Service to anyone. They perform as advertised which is a rarity these days.

Donnie Beers

Excellent service and friendly technician. Thank you!

Dave Donohoo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Used chat feature on Saturday due to broken spring...setting up appointment was smooth and timely (Monday which was great). Technician clearly explained repairs needed and cost. Reviewed work when completed. Very satisfied with Precision.

Paul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Jason arrived early, provided a diagnosis of the problem, and made a prompt repair of our door.

Patricia Spahn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was completed in a timely manner and the technician was very professional.

Paul Bigliardi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

fast service and very friendly technicians.

Pat Henning

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Goo job

John Paulson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for the quick response to my request for the repair of a broken torsion spring. When your technician, Akayla Porter, arrived he said your company does not work on EZ-Set torsion spring systems and suggested replacement with a more traditional torsion assembly. I couldn't agree more having had to replace EZ spring sets twice over a relatively short period of time. While the EZ-Set was easy to install and tune, I was very disappointed with the longevity of the springs themselves. Akayla was personable and efficient, answering all my questions as he quickly swapped out my old system with one that appears to be much more durable. Thanks again.

Brad P. Schulke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good Service today! Very detailed on what was needed.

Al Hefner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent response time. Technician arrived within an hour of our call. Alex was very friendly and knowledgeable. He did a great job getting our garage door back in service. We would highly recommend Precision Door Service to anyone.

Kris Kulseth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Devon was great!

Randy Clausen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job and a pleasure to have Jon do it.

Tim Haas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

12/27/2019 Got our replacement Garage Door from the folks at Precision Door Service, MN! They worked with us to get it done on our schedule. It looks Soooooo much nicer than the 50y.o. door that was replaced! Thank you for your service and for disposing of our old door in an environmentally responsible way.

Jim S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great service

Eric Lunde

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt , knowledgeable technician fixed our problem and door is working great ! Wonderful first experience with your company.

Lane Teigen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great Job. In the future when I need service on my garage door I will be calling Precision and asking for Jon.

Noreen Seeger

Ian was the technician that came from Precision. He was on time, very knowledgeable. Extremely pleasant. He assessed the situation and had the solution within minutes. I was very impressed. Today December 26 was installation day. Rudy Vallejos was the installer. He was awesome. Extremely pleasant and did a fantastic job installing my new door. It works great and looks great.