Garage Door Repair in Minneapolis & St Paul - Page 4
Precision Garage Door
Same-day garage door repair in Minneapolis & St Paul, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Minneapolis & St Paul
Proudly serving the Minneapolis & St Paul community with same day service.
Recent 1-Star Reviews from Minneapolis & St Paul
Jordan Meissner
Worst customer service I have experienced for a long time. I had them come out to look at my garage door, pay their $75 fee just to look at it, and no one ever contacted me back on a quote to replace it. I called many times, each time I was told a estimator would be calling me back but never happened. Do not use them!
I am so sorry to hear of this! We definitely dropped the ball here and I apologize for that. We have left you a voicemail with our number and would like to speak with you. Of course, we would like to make this right and to close the loop with this service issue. Thank you for bringing this to our attention, the is definitely not the way we strive to do business.
Service: General repairs & installation
Debbie Machacek
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We were able to get an appointment immediately but the estimate was double what we ended up paying with another company that came out 2 hours later. Be careful of the service fee that will be “waived” if they end up doing the work because once they are at your place the estimate is extremely high. You will end up paying the service fee.
Service: Garage Door Opener Repair
Frank Shima
Only one roller had to be replaced. They come in a package of ten. I had to buy all ten! No way!
Service: General repairs & installation
Fong Vang
I called in the afternoon to have a technician come fix the torsion springs that broke in my garage. I was told around 2pm-4pm a tech would arrive. Tech called at about 1:40pm and said he'll arrive in 15 minutes. After ten minutes later a rep. called and said the tech had an emergency and rescheduled a different tech for 4-6pm. No one came or called. Spent my afternoon waiting for nothing.
Service: General repairs & installation
Lee Scharf
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Quick response and the tech, Devon was great. But the price for the 25 minute repair was ridiculously high. $160 for two 2 cables and 2 brackets - at Home Depot $20 $50 labor for lube & tune - sprayed door hinges that took 30 seconds $200 labor to reset door and rewind cables - took 25 minutes including setup & cleanup So as a retiree I just paid the tech over $500 per hour to fix my door and that's just not right. I know there's some experience involved here but still? What ever happened to simple, fair time & material pricing? Sorry but can't justify calling you again.
Service: Garage Door Repair
Product: Cables
Jason Albers
Terrible service and a horrible experience. Customer service is non-existent and they were extremely rude to me on the phone and did not resolve my issue. I ended up unhappy and had to spend more money with a different company to fix my garage door.
Jason, we are looking into this as we take customer service very serious. We have no record of your name as a customer. Can you please call us at 651-355-1712 and ask for Tom to discuss or give an address so we can reconcile. We look forward to hearing from you. Update on May 13th after Jason called back: Thank you Jason for calling Tom back so he could find your record of service and work through your concern of our staff being rude and that our previous work had caused your spring to break three week later. As Tom discussed with you we are very sorry you felt our staff was rude to you. That is definitely not how we intend to treat any of our customers. He also explained that a spring does not break as the result of previous work that was done on your door because there is no way of knowing exactly when a spring will break (it is based on door cycles).
Service: General repairs & installation
Jake Mersberger
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Jason was great however it would of cost me $736 for me to replace my unit so I paid the service fee and went down to Menards and paid $40 and replaced it my self. Recommend calling if you are only willing to buy there parts.
Jake, The quick set systems is a do it yourself homeowner version of a torsion system and we do not service or maintain them. The only option we have to repair is to convert the quick set to a conventional torsion system which replaces all of the lifting and moving parts, essentially making the door work like new.
Service: Broken Garage Door Spring Repair
Product: Springs
Josh Fettig
I just wanted my garage door fixed. The installer basically tried to sell me a new “everything”. It’s not the installer’s fault because this is clearly a company strategy to take advantage of people.
We appreciate your feedback and I'm sorry to hear of the impression of our company left on you by your experience with our technician. Please be assured that it is not our strategy and is never our intent to sell a customer into unnecessary parts or repairs. Our practice is to provide a professional evaluation of your door and opener and to recommended the replacement of parts that are necessary to ensure your garage door works safely and efficiently now and for the future. If you would like to discuss further or have our lead technician come out for a second look, please give us a call at (651) 355-1712.
Service: General repairs & installation
Reid Charpentier
I would not trust this company. I called and spoke to a customer service representative and told her that one of the springs had broken on my garage door. She said that would generally run $150, but couldn't guarantee that, which I completely understand. She then said it would be $60 for the trip if I chose not to go with their company to fix my garage door. I later realized why that was mentioned. When the service guys showed up, they immediately said they would not fix just the one spring because it was unsafe for them to do that. They also mentioned they would do a 24 point inspection and give me a quote. Immediately, I realized that I was being taken advantage of. The person on the phone told me that it would be approximately $150 for the one spring and the service guy said they don't even do one spring without the other. Awhile later, I got quotes of $555, $600, and $800 for them to replace wheels and clean this and that. I completely understand that every product and service has a price and I am willing to pay for the products and services I receive. However, these folks were called to my home under a completely different expectation of cost. I would advise anyone I know to avoid this company. Trust is one of the most important things a company can have with their customers. Based on the lack of integrity shown in my interaction, I have no trust in this company.
Thank you for your feedback. Our service fee to come out to residence and do a 25 point safety inspection is $59.95. We do waive that fee with any repairs. Our technician performed the safety inspection and gave you his recommendations based on his findings. Our desire is to fix the door correctly the first time, both because it is the right thing to do and most importantly for your safety and those that will be using the door. His recommendations did not include fixing just one spring, but never told you that we would refuse to fix one spring. After discussions of options of a good, better, and best recommendation, you choose the better option. We are sorry you feel like you could not trust us, but our technician did not have the feeling that you were upset about the work that was needed and you even commented on how quiet your door was working after the repair. We tried to reach out to you to discuss as we want all of our customers to be satisfied with their service. We are a very trustworthy company and would never take advantage of anyone. Please feel free to return our call to discuss.
Service: General repairs & installation
Reid Charpentier
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I would not trust this company. I called and spoke to a customer service representative and told her that one of the springs had broken on my garage door. She said that would generally run $150, but couldn't guarantee that, which I completely understand. She they said it would be $60 for the trip if I chose not to go with their company to fix my garage door. I later realized why that was mentioned. When the service guys showed up, they immediately said they would not fix just the one spring because it was unsafe for them to do that. They also mentioned they would do a 24 point inspection and give me a quote. Immediately, I realized that I was being taken advantage of. The person on the phone told me that it would be approximately $150 for the one spring and the service guy said they don't even do one spring without the other. Awhile later, I got quotes of $555, $600, and $800 for them to replace wheels and clean this and that. I completely understand that every product and service has a price and I am willing to pay for the products and services I receive. However, these folks were called to my home under a completely different expectation of cost. I would advise anyone I know to avoid this company. Trust is one of the most important things a company can have with their customers. Based on the lack of integrity shown in my interaction, I have no trust in this company.
Service: Garage Door Repair
Product: Springs
D. L.
Highway Robbery. Over the top prices and customer reps that will attack your character if you express your displeasure in their prices. Shop around!!! Update: Shopped around and saved hundreds of dollars in comparison to what Precision Door wanted, on full repairs and a great warranty. Shop around to find kick A$$ prices!
Thank you for refraining from profanity in this version of your review . I'm sorry you were not happy with the quote you were given to solve the many problems presented upon the Inspection of your door. Our number one concern is your safety and long-lasting repair. We are not a company known for "band-aiding" symptoms of a failing system which leads to having to come back for minor repairs over time. We prefer to take care of the entire door with superior parts, back it up with the best warranty in the business, and allow our customers peace of mind without worry that the door will fail for years to come. I understand this might not be the best fit for all consumers. So by all means, your advice is valid: Shop around.
Service: General repairs & installation
