Garage Door Repair in Eden Prairie / Minnetonka, MN - Page 19

Marsha Zieglmeier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My rating today is ?????????? Stars.....so far ???? Jon Holton called me on Saturday morning, and said he would be here in an hour. Awesome! I had a window time frame of 8:00 - 10:00 am on Saturday. He was punctual and professional . Jon Holton was aware of what repair was needed, and it was fixed( one roller had come off track on one side of the garage.) There were a few other things that he noticed, and I also had a concern about them as well. He also secured something else a lot better than it was originally (where the end of the arm of the operator, is bolted into the garage door ). Well, long story short, so.... after asking Jon a few more questions, I decided to have a completely new garage door and operator installed. He was knowledgeable about the product, and explained to me about the type of door, and operator I would be purchasing. He also informed about the time it would take to do this, and how many employees they would have to completely install the door, operator, and keypad. Therefore, I was appreciative of the information that he gave me regarding the type of garage door, brand and type of operator, and the garage door opener/remote/keypad, that would be installed for me. Everything is done in one day. Education, communication and honesty are important. Thank you !

Michael Best

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I consider it a privilege to be able to share some thoughts about this very, very fine gentleman - Ian - what and how he accomplished the required repair, which consisted of replacing the backup, battery-operated garage door opener device on the side of the garage door frame. We received an email with his profile while he was enroute. From a security standpoint, this is a very wise - and timely - procedure, so that the customer knows who is coming. He called while enroute to predict how long it would take, and he hit it on the head!!!! He knew exactly what to do, how to do it, and how to share information for future reference that was very valuable. He was reaching out to provide good - and complete - information to us as customers. He really knows his business, and is excited to share it with anyone interested, or who should be interested!! Consider yourselves fortunate to have this ambassador of professional customer service on your team. I have been in sales and marketing for 60 years, and this is one of the most well-versed and competent service providers I have met. All my neighbors are going to know about him, too :)! Also...the lady to whom I spoke on Saturday about your ad on Google was also excellent. And...we had some fun in the process! To sum up: From initial inquiry to completed repair, this was a 5-star experience across the board.

Lee Scharf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response and the tech, Devon was great. But the price for the 25 minute repair was ridiculously high. $160 for two 2 cables and 2 brackets - at Home Depot $20 $50 labor for lube & tune - sprayed door hinges that took 30 seconds $200 labor to reset door and rewind cables - took 25 minutes including setup & cleanup So as a retiree I just paid the tech over $500 per hour to fix my door and that's just not right. I know there's some experience involved here but still? What ever happened to simple, fair time & material pricing? Sorry but can't justify calling you again.

Nancy Castens

Final total cost considerably higher than expected, although it included replacing a 25+ year old opener. (We had expected only replacing broken springs.) However, the service person was personable and cordial and inspired confidence that we needed to "go the whole nice yards" in replacement and installation.

Harlan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Ian did a terrific job. He is true professional & knowledgeable. The company is fortunate to have him as an employee.

TIM & LISA WHITCOMB

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and knowledgeable! Davon did a very nice job

Brenda Jensen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job Jon. I couldn't be happier with jon he did an awesome job and vary professional. Thank you

James Meyer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and repair by pleasant experienced technician.

Michael Bahr

Devon was a nice gentleman that was very quick and efficient when it came to replacing rails, Wheels and cables on my garage.

Darren Aune

Work done right, on time, and cleaned-up when done. Very happy the the door and opener. Had one issue after installation and it was addressed immediately.

Gerald Peters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason was on time and extremely friendly. He explained the door repair options clearly and completed the replacement of both springs, wires and lower brackets very quickly. Door runs very quietly and smoothly as desired. Highly recommend Precision and specifically Jason after using another service several times over the past 10 years.

Trish MacTaggert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company is a true value!! John was on time, gave me a call 45 minutes before he arrived. He did an excellent job. He cleaned up everything when he was finished.My garage door opener died yesterday and by the time I got home from work today I had a new, fully functional garage door opener. Thank you so much for your prompt and excellent service!!

Janae Skare

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used this company twice. They are on time (sometimes early) and are very nice. They do an efficient job. I would recommend to others.

John Skoglund

Called on a Sunday and they came within two hours of making the appointment. Excellent customer service and fixed the garage door until the new one could be installed.

Chris Kumsher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex was very patient with us, and thorough. he was knowledgeable of the product, we have want we need.

Jodi Hill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Friendly, professional, fast service. Diagnosed problem and took photos of my door as he explained. Provided me options to fix the problem(s) so I could choose the solution that fit my budget and final expectations.

Linda Kobilarcsik

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex did an exceptional job explaining options and installing a new garage door opener. Thank you!!

Mary pat Nydahl

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Amazing service and Jason was here within 45 min of my phone call for emergency service I'm a Realtor and I'll for sure tell my clients about your company I was VERY impressed and Jason was amazing

rick willhite

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician did s nice job of troubleshooting. He was professional, friendly and knowledgeable.

Jim Borucki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 Star - Excellent communication, response time & service by your technician! Thank you.

Gerald Osband

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 stars - Alex arrived early. Explained pricing and the issues well - prompt service. Very pleased

Joel Lunde

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would like to thank Alex Stack for coming out and fixing my garage door. He was very informative, kind, hard working, professional, and did a great job with a smile on despite snowy weather. I give him 5 stars!!!!!!!!! Thank you Alex for a great job. Joel Lunde

Todd Voss

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Highly recommend Precision Overhead Door Service!! First, having an actual person answer the phone during off hours was great. I had an appointment scheduled right away and a few hours later Devon was at the door. Devon was great. He inspected everything and went over what was needed and explained (and showed) why. Furthermore, he was very friendly and professional. If I ever need anything for my garage door, I will call Precision. Thanks again!

Sara Byerley

Best garage door service ever! Tech was on time, informative, polite and explained everything. Highly recommend this company for garage door service.

Ken Zwach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5

Sarah Hempel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were beyond thrilled with the service of Jason S., on behalf of Precision. He greeted us professionally and politely. He provided honest estimates and recommendations. We loved that we received a picture and short bio of the technician coming to our house, prior to his arrival. This allowed us to feel safe and trust the service we would be receiving. We initially had the company out to give an estimate on repairs or possible replacement. We ultimately went with the full package replacement of opener, springs, rollers, eyes, remotes. The limited lifetime warranty played a key factor in our decision making. We would highly recommend Precision Overhead Garage Door Service of MN.

Tom Kaiser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason was great. Arrived on time, and hit the ground running. After hearing my problem, from experience he quickly made a prognosis and the issues were resolved. Was nice for a change to get fixed only what I needed. I have old units plus a 3rd door that needs a system. After the holidays I will circle back to get these done with PD. Thanks, Tom

Rod Taylor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rudy and DeVon did a terrific job at a fair price. They gave me options and there was no hard sell. Their price was half that of another company that's five minutes away from me. These guys are fair and will get any future business I have.

Kimberly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time, quick resolution and detailed.

Sunny Dubay

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and was able to service my garage door on a Saturday. I was not a previous customer before but will be now. Lives up to there name and would recommend them to everyone