Garage Door Repair in Woodbury / Oakdale, MN - Page 11

RAyers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose to go with Precision based on their overall customer satisfaction ratings. Unfortunately, they did not meet our service expectations several times throughout our installation experience. 1. Our garage door was installed 3/4” crooked with the surrounding garage trim and floor. This “offset” was further highlighted by the windows near the top of the door and a black weather seal at the bottom of a white garage door - leaving a visible gap. I was told the door was installed “level” but the garage floor was not level. Thie installation team did not discuss or bring this to our attention until the installation was completed. It was also frustrating because our prior garage door was not crooked and did not have a visible opening/gap between the weather seal and the garage floor. 2. I called customer service the same day after installation was completed and shared our concerns. The customer service representative rudely replied “it is not our fault your garage floor is not level”. I asked to speak to a manager and she said I would get a call back that day. I did not get my call returned. I called again the next day, and was later called back by a quality assurance manager. He was very service oriented over the phone, and we scheduled an appointment for the next week to have someone come out and assess the installation and see if there were any options to improve the 3/4” offset. 3. The quality assurance technician was scheduled to arrive today between 8-9am. He did not show up so I called at 9:15am to see if he was still coming (as we had another appointment we needed to leave for by 9:45am). He said there was confusion and miscommunication in the office but was on his way. No one called to say he was going to be late or was still coming. He arrived at 9:40am (which caused us to be late for our other appointment). He was able to adjust the cables to correct most of the offset. We discussed replacing the black weather seal with a grey weather seal to minimize the appearance of the offset that remained. He called his manager to see if he could get approval to do so without a charge. It was determined that it was an “aesthetic appearance correction” and therefore would cost us $241 to replace it. After spending $3230 to have a garage door installed at a slant, I was not pleased to hear that I could have the “aesthetic appearance” issue addressed for another $241. The technician also said that if I wanted it done it would require another appointment as he would otherwise be late for his 10:00am appointment (although being late to our appointment did not seem to be as concerning). Bottom line, I had high expectations for stellar service given their reviews. I am more than willing to pay more to receive quality service. I am trying to be fair in rating them 2 out of 5 stars. Given our experience, I would not recommend Precision and have to believe for the price you can get a better experience and result elsewhere.

Jeff Chen

Mike came out to give me a quote on a garage door fix, and while I need to replace the door, instead of fixing it. Mike showed me and explained why the new door was the better option. It’s unfortunate to have to replace the door at this time, it still has to be done sooner rather than later. Thanks.

Ted I

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chad was professional and personable with the questions I was asking, and upfront with pricing without a hard sales pitch. Thanks Chad!!

Yuyi Guan

Very nice people, great service, knowledgeable, and punctual. Alex came and checked what was wrong, and gave us good recommendations on what to do. Decided to install a whole new garage and had it installed within the week! Donny did a great job, and answered any questions we had. Recommend

Michael Whitaker

Precision Garage Door came and replaced my broken garage door spring. Alex, the technician, was extremely friendly, professional, respectful, and knowledgeable. He even called ahead saying he could arrive earlier than the quoted timeframe and asked if that would work, which was wonderful and helpful. Highly recommend this business and Alex too. Overall fantastic experience with top notch service provided.

Jerry K

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door opener was acting funny would open and close on its own. Turns out some wiring had gone bad, Chad checked it out and repaired the wiring and seems to be working fine now he let me know what he was doing and didn’t surprise me with extra repairs and was quite honest about the problem I would highly recommend Chad Magaard for garage door repair thanks again J Kaufer

RD Snyder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Adam was a rock star....explained his assessment of the problem well, offered different price points and let us decide our best approach...plus, he had a pleasant personality. Thank you.

Tyler T

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Door because they had very high ratings. They had someone out within 1 1/2 hours. Adam Mitchell serviced our door quickly and professionally. He explained his inspection thoroughly and gave advice on future work. I will definitely use them in the future and highly recommend them.

Angela Skeer

Super happy with my experience with Precision. My door died on 2/25 (Saturday) and here it is only 3/1 (Wednesday) and I have my new door already. It looks great and is super quiet. Scheduling and communicating with Precision was ridiculously easy. I hate talking on the phone and I love that they have an option to talk with them via web chat. They confirmed everything via email and text, which is perfect for me. The whole process was so simple. All of the techs / installers were on time and really friendly. Jae was our tech and he was fabulous. Mitch and Brandon did the install and they were awesome and very thorough. I'm so glad to be rid of the crusty, 25 year-old, water logged wood door. I'm really appreciative of Precision and the quick work they did and I am glad to have a go-to garage door company now! Thanks guys!

Michael Dockham

Chong was great! Repaired the door quickly and explained everything well.

Greg D

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I looked at their reviews and they were very good. Very prompt service. From the time I called in and the service tech contacting me was less than 10 minutes and said he would be at my home in 30 minutes, Diagnosed the problem and repaired with 30 minutes for a fair price. Would highly recommend them.

Rose Roach

Highly professional, knowledgeable, prompt and thorough. I couldn’t be more pleased with the service and the product. Highly recommend.

John F

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very knowledgeable technician. Came early and finished quick. Very satisfied!

Dave L

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding job by everyone at Precision Garage Door….from the phone people to the job that our technician, Adam, did. Couldn’t be happier that I called Precision. Adam showed me his inspection, including the photos he took, and explained in detail what he felt needed to be done.

Marni Pumper

Punctual, courteous and efficient. They did have to come out three times. First because the door wouldn't open, the second time because the opener was broken and the third time because he didn't have an opener with him. Mike worked with my schedule today and had the new opener installed in about an hour.

Jon Danskin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The response to my service request was very prompt. The tech did a good job of explaining the problems and what would need to be done to correct it, and the cost. The tech was very polite and professional.

Peter S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We are very happy with the job Jonathan Z. did for us. We had a broken spring and he explained all the repair and replacement options. Then he had the whole replacement complete in less than an hour. It couldn't have gone any smoother!

Aaron Clapp

Terrific experience from the scheduling call (on a Sunday, no less) to the install. Everything was communicated very clearly. The work took about 30 minutes and I was back up and running. LIfetime warranty on the springs which is terrific. Can't recommend them enough.

Bob Michels

Colton was right on time. Additionally, Colton was 100% professional and very detailed in explaining the work needing to be performed and why. The work was done in a efficient, and timely manner with again solid and detailed folllow-up on the work that was done as well as self-help maintenence recommendations that can be done to prolong the life of the system. Top notch. Colton was great.

Jim R

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door's video ad creates a certain set of expectations: technicians with superior diagnostic capability, trucks fully stocked with high quality parts, problems resolved on the spot. That was exactly my experience with my tech, Alex. I will also add that he was on time, completed the job in the time he had estimated, in addition to making the repairs, he checked, adjusted and lubed my door, and he picked up after himself, leaving my garage as clean as if he was never there. My only complaint, and this is not on Alex, is that their bill included a $14 fuel surcharge--with gas prices below $3/gallon and still falling, it is time for fuel surcharges to go away.

Chris Jacobs

Great experience with Precision! Easy to set up an appointment online which was helpful since the garage door died on Thanksgiving. Jae listened to everything I could tell him and gave the system a thorough once over. He discussed all of his recommendations with me and finished in very good time.

Kenneth Kato

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick and efficient!!! Made necessary repairs.

John Raisanen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The installation of a new garage door and opener was done exactly as I had hoped. Communication with the Precision team was easy, convenient and timely. The crew arrived on time, kept me informed of progress and answered all of my questions in a very professional manner. I was given a demonstration of the features and maintenance suggestions before they left. The crew cleaned up after install and checked for any screws etc. which could have been dropped on the garage floor; preventing possible flat tires. I have found my go-to garage door installation and repair company. Thank You, Precision!!

Aaron Jansen

Fast, professional and high quality.

Erik L

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Job was done in a very short time and the garage door has never sounded quieter! The springs were broken and my car was stranded in the garage, they quickly let it out!

Duane Pfleiger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with Chad and the work he performed. The repairs needed were quickly pointed out and pricing was provided and the work was completed in less than an hour. Thanks Chad for your professional service. I will be sure to use Precision Door Service and recommend them to others in the future.

Shelley S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chad was very professional and courteous. He explained all work and completed the job in a timely manner. Very happy with the work and would recommend Precision Door to family and friends.

Hilde S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On Time, fixed my door, super polite and a reasonable price. Great in my book!

The Taylors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zac was excellent! He was very interactive. He answered all of our questions thoroughly and made sure we were satisfied with his response. We liked how real he was with us. It felt like talking with a very knowledgeable friend! We highly recommend Zac and would gladly welcome him out again for any other garage maintenance:)

Kyle S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am so very Happy and Satisfied with the overall service and installation by Colton, Mitchell and Zac, each of them were kind and Very Professional and explained everything they were doing and answered all questions I had. The installation took less than 3 hours, I couldn't be more happy. I Highly Recommend Precision Door Services for any Garage Door service needed. These guys were Great!! Thank you all for a Great Job!