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Zac - Technician

Zac - Technician
Service Team
Reviews: 9
Average: 4.67 stars
Zac - Technician has received 9 reviews, averaging 4.67 Stars:
1 2 3 4 5

Zac - Technician's Bio:

Hello, my name is Zac Lott. I am a University of Minnesota alumni, go Gophers! I enjoy just about every sport but basketball is my favorite. I'm also an avid cyclists. I look forward to assisting with your garage door needs and providing the best customer service experience I can.

Review:

Our experience with Precision was very pleasant and Zac was friendly, professional & very knowledgeable. He provided quick service & helpful information regarding our situation. We will not hesitate to contact Precision service in the future.

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A Response from: The Precision Team

It is a great honor to have gained a new devoted customer. We value your feedback and are happy that you were satisfied with the level of service you received from our team. We look forward to being able to help should you need us again in the future.

Zac - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Zac - Technician
Review:

Good job but I wished they would have asked me ( or I could have told them too ) how large the door was so they didn’t have to make another trip out with proper equipment and cables

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A Response from: Kristi Hartmon

We are happy to hear that you are pleased with the finished product. We appreciate hearing of ways to improve and also what went well. Your feedback is very important to us, thanks for taking the time to let us know.

Zac - Technician Service Provided:
Garage Door Repair

Service Team: Zac - Technician
Review:

Zac was excellent! He was very interactive. He answered all of our questions thoroughly and made sure we were satisfied with his response. We liked how real he was with us. It felt like talking with a very knowledgeable friend! We highly recommend Zac and would gladly welcome him out again for any other garage maintenance:)

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A Response from: Kristi Hartmon

We are happy you felt respected and valued in making decisions regarding your garage door repair service. Our goal is to make sure you are happy with the right repair for you and to perform those repairs with expertise. Thank you for your business and your feedback. We are happy to help should you need us anytime in the future.

Zac - Technician Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Team: Zac - Technician
Review:

Great service, timely and precise.

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A Response from: Kristi Hartmon

Thanks for letting us know that you are are happy with your recent garage door opener purchase and that the repair was done expertly and promptly. We are happy to have met your expectations.

Zac - Technician Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Team: Zac - Technician
Review:

I looked up companys that are in my area and found your company. They were at my house within 2 hours and Zac Lott was a very good representative of your company. Quality work was completed.

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A Response from: Kristi Hartmon

We are happy you chose Precision! Thank you for letting us know that you are satisfied with the timely and expert repair we were able to provide. Thank you for your feedback and your patronage; we appreciate you.

Zac - Technician Service Provided:
Garage Door Repair

Product:
Rollers

Service Team: Zac - Technician
Review:

I had a great experience with Precision Garage Door. Zac, the technician that came to repair our door was very friendly and professional. He took the time to answer my questions while performing the repairs. The repairs exceeded my expectations. I highly recommend this company!

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A Response from: Kristi Hartmon

Thank you for letting us know that your garage door repair went so well! We appreciate hearing that your issue was addressed professionally and with courtesy. We are pleased to know that you are happy with the results.

Zac - Technician Service Provided:
Garage Door Repair

Service Team: Zac - Technician
Review:

Service was very quick and Zach, did a great job of repairing the problem. He was also very courteous and knowledgeable. I highly recommend this Precision for garage door repair or replacement.

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A Response from: Kristi Hartmon

We thank you for your business and for letting us know that you were pleased with the repair and service you received on your recent garage door repair visit. We aim for timely and professional service and are happy to hear we succeeded. We value your feedback as it helps us keep doing what we strive to do.

Zac - Technician Service Provided:
Garage Door Repair

Service Team: Zac - Technician
Review:

Good communication prior to arrival. The problem was analyzed and fixed and we had 2 new openers installed. Zac was helpful and efficient.

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A Response from: Kristi Hartmon

Thank you for your business and the compliments on the installation of your two new garage door operators. We know you have many choices in repair companies, and we appreciate the opportunity to serve you. Please let us know if you have further questions, comments or concerns and we will be happy to help.

Zac - Technician Service Provided:
Garage Door Repair

Product:
Opener

Service Team: Zac - Technician
Review:

Your technician was excellent he was kind and courteous even though I was at work and talking through my daughter I was told that the service fee would be waived because our garage doors under warranty so when your technician get out here he informed of my daughter that The part that needs to be prepared was not covered by warranty and the charge would be $305 I informed my daughter that no we’re not going to pay for that and then he said well there’s a service charge and I informed my daughter that I am not paying for that either because when I called make the appointment I was told the service he would be waived and that everything on my garage door would be covered I am really not a Karen nor a difficult person I have my daughter felt terrible telling this technician that we’re not gonna pay the service charge but this is what I was told from your office when I was making this appointment so that’s the issue I have you know I paid $2000 for the garage door a little over 12 months ago you should stand up for your product no problem with your technician once again I told you he was kind and courteous and professional

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A Response from: Kristi Hartmon

We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. Listening to your experience with us helps us improve. We have attempted to contact you over the phone to discuss this further, but have not been successful as of yet. We look forward to understanding more so we can make sure your garage door concerns are properly taken care of.

Zac - Technician Service Provided:
Garage Door Repair

Service Team: Zac - Technician
St. Paul Area

(651) 355-1712

(651) 355-1712
Woodbury / Oakdale Area

(651) 605-0426

(651) 605-0426
Western Wisconsin Area

(715) 629-1310

(715) 629-1310
Roseville / Maplewood Area

(651) 355-1712

(651) 355-1712
Eagan / Apple Valley Area

(651) 605-0426

(651) 605-0426
Minneapolis Area

(612) 326-3844

(612) 326-3844
Eden Prairie / Minnetonka Area

(952) 252-6189

(952) 252-6189
Maple Grove / Plymouth Area

(763) 354-7246

(763) 354-7246
Coon Rapids / Blaine Area

(763) 317-1427

(763) 317-1427
Precision Garage Door Twin Cities
Office: (651) 355-1714
53 Woodlynn Ave
Suite C

St. Paul, MN 55117
Precision Garage Door Twin Cities
Office: (952) 800-3338
14607 Felton Ct
Suite 118

Apple Valley, MN 55124
Precision Garage Door Western Wisconsin
Office: (715) 201-2933
595 Schommer Dr
Suite B

Hudson, WI 54016