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Ian - Technician
Average: 5.00 stars
Ian - Technician's Bio:
My name is Ian Porter I was born and raised in Saint Paul Minnesota. I’ve always considered myself to be a helpful person that lends a hand when it’s needed! In my free time I enjoy playing basketball and football, hanging out with family and eating!
Apple Valley, MN
Woodbury, MN
I called to set up an appointment in the afternoon, had a new unit installed by dinner. Ian was helpful, knowledgeable, and worked fast. Couldn't have asked for a better experience. Would recommend to anyone looking for garage install or repair.
- Brett Keller
Product:
Coon Rapids, MN
Quick fix and great customer service.
- Alex Rowe
Product:
Roseville, MN
Having been in customer service for many years (commercial airlines) it was a treat being a customer to this outstanding company. From my first call to them to get my garage door fixed, to shaking the hand of Ian the technician as he completed the repair the very next day, I was completely satisfied. Their advertising is totally accurate: friendly, courteous, professional, helpful, even cheerful! Such a treat these days! Thanks guys, you have customer for life!
- David Tinetti
Product:
Waconia, MN
Ian did a wonderful job servicing my garage door today. He was prompt and on time, and explained and performed the service in a very professional expedient way. Thank you Ian!
- Mark Gunnufson
Product:
Minneapolis, MN
Service repairman was VERY helpful and explained everything to me carefully. Also very friendly! Excellent service. I will call your company next time, and refer my friends to you. Thank you!
- Joanne Norhcim
North Oaks, MN
Ian Porter is a benefit to your business.....As a former 3M Executive I can detect qualities which instill customer confidence in him and your business.....I am expecting outstanding performance and workmanship...….Roy
- Roy Mayeske
Minneapolis, MN
A young man very qualified for his work arrived at my home at 8:00 this morning to fix my garage door. He was prompt, friendly, and ready to go to work. I noticed how he seemed to enjoy his work. He gave me an estimate as what it would cost to complete what needed to be done and went to work. When the job was completed he explained what was done and I could see that he made an improvement in how the door opener looked and certainly how it worked! I'd have Ian back anytime my garage door or opener needed work.
- Judy Graves
Product:
Shakopee, MN
I would like to say, Your Tech Ian was excellent. He called before he was to arrive as noted by company. He explained what was needed to be repaired. He told me the cost and was courteous and very professional. He offered a discount because of the high cost of the repair and was polite when I was not able to say go ahead with the project. He told me the company would be their if I wanted to go ahead with this. Thanks. Mike B.
- Michael B
Roseville, MN
Prompt and expert service. Well done!
- George Sarosi
Blaine, MN
Our technician, Ian, was on time, professional, knowledgeable and honest. We called on a Sunday morning, and our garage door was working by that afternoon. I highly recommend Ian and Precision Door.
- Andrea Cobery
Product:
Saint Paul, MN
The techs were very professional and polite . They were right on time for the appointment. Then they did the work in a brisk, timely manner and the estimate was to the penny what I finally paid for the work.
- Larry Ripp
Product:
Hastings, MN
Very professional service, really appreciated the speed in setting up the appointment, the text with a picture of the technician. Ian was informative, knew his product and was able to give us options and pricing. Very pleased with the service provided
- Gary Spillman
Product:
Woodbury, MN
While I was at Home Depot a couple of weeks ago I met Tom, the owner of Precision Door Service. I was closing on my townhouse in a couple of weeks and we talked about garage door openers. Tom was very friendly and more than happy to take the time to speak with me and answer all my questions. I talked to the sellers about the garage door opener at closing. They said it was the original, which means over 15 years old. The garage door opener was extremely noisy and the chain drive was over tight. With the current condition of the existing garage door opener and wanting a MyQ compatible garage door opener, I called PDS. To my surprise, I was about to get a next day appointment. The technician, Iam, arrived right on time. Ian got right to work and checked everything out. In addition to the new opener, Ian found some other items that needed to be addressed and presented me with 3 different quote. Each quote listed (1) Everything, (2) Opener and items that needed to be replaced now for safe and proper operation and some other items that would become a problem soon, (3) Opener and just the items that needed to be replaced right now. He didn't just say these items needed to be replaced, he actually showed me each issue and explained it in great detail. I opted for the first quote as I wanted everything to be in the best condition possible.The new opener was installed and all the issues taken care of in a short period of time. Ian was a pleasure to work with and when he left everything was in perfect condition. The garage door opener and garage door are now much quieter. I want to mention that the openers PDS installs are not the same models you can buy in the big box stores, they are a higher quality. I would highly recommend Precision Door Service to anyone who needs a new garage door opener, new garage door or service of an existing opener or door.
- Jay Desio
Product:
Chaska, MN
I consider it a privilege to be able to share some thoughts about this very, very fine gentleman - Ian - what and how he accomplished the required repair, which consisted of replacing the backup, battery-operated garage door opener device on the side of the garage door frame. We received an email with his profile while he was enroute. From a security standpoint, this is a very wise - and timely - procedure, so that the customer knows who is coming. He called while enroute to predict how long it would take, and he hit it on the head!!!! He knew exactly what to do, how to do it, and how to share information for future reference that was very valuable. He was reaching out to provide good - and complete - information to us as customers. He really knows his business, and is excited to share it with anyone interested, or who should be interested!! Consider yourselves fortunate to have this ambassador of professional customer service on your team. I have been in sales and marketing for 60 years, and this is one of the most well-versed and competent service providers I have met. All my neighbors are going to know about him, too :)! Also...the lady to whom I spoke on Saturday about your ad on Google was also excellent. And...we had some fun in the process! To sum up: From initial inquiry to completed repair, this was a 5-star experience across the board.
- Michael Best
Product:
Hudson, WI
Our garage door spring broke and called Precision. 2 hours Ian arrived at our home. Checked door over and gave us an estimate. Fixed door and gave an honest opinion that saved us money. Much appreciated that Precision has decent nice techs. Robert Waxon
- Robert Waxon
Product:
Roseville, MN
My experience with Precision was very positive. They were immediately available and my Technician, Ian was friendly, knowledgeable and preformed the work in under an hour on a weekend. Very pleased with the work and will definitely use Precision in the future when the need arises.
- Chad Haag
Product:
Eagan, MN
I called early this morning to request service as our garage door failed to go up last night. I was so very impressed - quick answer - cheerful voice not a long message. Top notch customer service. They gave me options of when a repairman would be able to come to our home. I received an text and an email when he was on the way. The communication included a picture and a bio of the service person so I knew who was coming. He was professional and knew what to do. He gave us an estimate. We said yes - in less than an hour my door was all set and in far better condition than before. I would highly recommend this company!
- John Hole
Product:
River Falls, WI
Ian Porter did an excellent job. He was very professional, straightforward, informative, and helpful. I felt very confident in his work
- Alan Tuchtenhagen
Product:
Chanhassen, MN
Technician Ian did a terrific job. He is true professional & knowledgeable. The company is fortunate to have him as an employee.
- Harlan
Product:
Eagan, MN
Easy and efficient scheduling. Technician arrived on time and answered all my questions. Ian was knowledgeable, pleasant and quickly completed the work. Will definitely use their services in the future.
- Salvador Rosas
(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(715) 629-1310
(715) 629-1310(651) 355-1712
(651) 355-1712(651) 605-0426
(651) 605-0426(612) 326-3844
(612) 326-3844(952) 252-6189
(952) 252-6189(763) 354-7246
(763) 354-7246(763) 317-1427
(763) 317-1427Office: (952) 800-3338
14607 Felton Ct
Suite 118
Apple Valley, MN 55124
Office: (715) 201-2933
595 Schommer Dr
Suite B
Hudson, WI 54016
Office: 952-698-0131
6520 Edenvale Blvd
Ste 210
Eden Prairie, MN 55346
Ian was great. He got there in the window that was promised, called when he was 30 min away. When he got he is was very personable, he showed me where the damage was and laid out all the options and was not pressuring and answered all my questions. The work was done promptly and afterwards our garage door was much quieter. Thanks Ian!
- Mike Wilkinson